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PASADENA VILLA PSYCHIATRIC RESIDENTIAL TREATMENT CENTERS

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Presentation on theme: "PASADENA VILLA PSYCHIATRIC RESIDENTIAL TREATMENT CENTERS"— Presentation transcript:

1 PASADENA VILLA PSYCHIATRIC RESIDENTIAL TREATMENT CENTERS

2 Pasadena Villa’s Referral Relations Team
Krista Snively Referral Relations & Marketing Director Tom Maisel Referral Relations Consultant Krista’s Territories: NC, SC, Coastal GA, FL, CO, NY, VA, WV, DE, MA, ME, NH, MD, PA, Washington DC, NJ, CT, RI, VT Tom’s Territories: National with emphasis on Miami, New York City, Chicago, Eastern Canada, Los Angeles/Orange County, Arizona

3 Professional Referral Relations & Marketing Representatives Team
Will Otto Tim O’Donnell Will’s Territories: TN, GA, KY, TX, MS, AL, LA, OH Tim’s Territories: Northern CA, OR, WA, UT, ID, Alaska, Western Canada Carriann Russell Internet Based

4 Pasadena Villa’s Admissions Team
Craig Bosse Intake Director Allison Lowe, LPC-MHSP Admissions Counselor Beth Kunzman Admissions Counselor Sarah Clabo Admissions Coordinator Laurie Daniels Administrative Assistant

5 Referral Relations Efforts
We sponsor year round Professional Networking Events and conferences across the country Customer relationship management Social networking Website analytics Facility tours Promotional materials management

6 Referral Relations Plans
Constant personalized interaction among Mental Health Professionals, Educational Consultants, Interventionists, and other Programs Advertisements in both print and digital media Events and Luncheons Conferences and personal visits to therapist offices

7 Referral Relations Goals
To increase brand awareness among both mental health professionals and the general public To educate families and professionals about our unique approach to mental healthcare To establish long lasting relationships with Referral Sources by creating a direct relationship between program clinicians and our Admissions Team through continuous communication

8 Clinical Goals NO Surprises!
When any incident occurs with a resident, notify the Referral Source first Therapeutic Alliance To help diffuse any situation, the Referral Source should be notified first This keeps the integrity of the incident when communicating with parents By the Referral Source knowing they can help protect our reputation

9 Referral Relations & Clinical Goals
Represent Company Culture Everyday Every team member shares a clear vision: to provide uncompromised service to residents and families, with unwavering ethics and integrity, within the most unique and meaningful treatment experiences possible Personal appearances must always reflect utmost integrity Timeliness and reliability must be customary to ensure uncompromised service is provided to both residents and families Words and actions should represent unwavering values at all times To provide the most exceptional and significant treatment experiences possible, clinicians must constantly interact with residents within the milieu giving real-time relevant interventions

10 Referral Relations & Clinical Goals
Promote our Social Integration Model with pride There is an significant opportunity to educate individuals when they tour the facility. Every visit is unique and at times, both general and clinical questions are asked. Clinical questions should never go unanswered because no one is around to respond We provide a unique service to both families and residents that is difficult to convey clearly Everyone must be able and available to clearly communicate our Social Integration Model to residents, to their families and to referral sources during tours

11 Relationship established after time and hard effort
Clinician Admissions Referral Relations Clinician Admissions Referral Relations REFERRAL SOURCE TRUST TRUST Relationship established after time and hard effort **After time, the clinician will be familiar with our program. As a result, the clinician will start communicating with Admissions directly with any referrals.**

12 Referrals Email Luncheons 1 on 1 Meetings 1 on 1 Phone Calls Tours
Internet Conferences Referrals SCO- Social Content Optimization

13 Marketing & Referral Relations
Referrals Marketing & Referral Relations Admissions Treatment Referral Relations Team stays in touch with Referral Sources, Admissions, and Clinicians Admissions stays in touch with Clinicians, Referral Relations Team and the Referral Source Clinicians stays in touch with Referral Source and Referral Relations Team

14 Residents! Referral Relations Marketing Admissions Team Team
Qualified Referrals Referral Relations Marketing Team Admissions Team

15 There are many steps in the referral relations process to convert a referral to a qualified admission....

16

17 The Price to Convert Referrals
Detailed Breakdown of Estimated Expenses

18

19 FACTS Referrals do NOT guarantee admissions
Most referrals can take longer than 2 – 3 months to convert into admissions, some can take more than a year A single Referral Source can make multiple referrals than can lead to admissions Length of stay for our residents varies

20 Where do referrals come from?
FACTS Where do referrals come from? 83 Total 8 23 9 4 2 17 ** Data Collected Represents 2014 Admissions ** MHP – Mental Health Providers/Professionals IECA/EC – Educational Consultants Interv - Interventionists IP Psych - Inpatient Psychiatric Facilities

21 Professional Referral Relations & Marketing Representatives Team Contact Info: Krista Snively – (843) Tom Maisel – (312)

22 Carriann Russell (803) 800-3458 carriann@pasadenavilla.com
Professional Referral Relations & Marketing Representatives Team Contact Info: Will Otto (615) Tim O'Donnell  (541) Carriann Russell (803)

23 Admissions Team Contact Info: Craig Bosse – (407) Beth Kunzman – (877) Sarah Clabo – (407) Allison Lowe, LPC-MHSP – (407) Laurie Daniels – (865)

24 Any questions?


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