1. Patient access Forgotten password
How to reset your password if it has been lost or forgotten

2. Patient access Forgotten Password
If you are trying to sign in to patient.emisacess.co.uk and have forgotten your user ID, first go to the website.

3. Patient access Forgotten Password
On the right hand side, below the “password” box you will see the below words.
Click on the word “Password” to continue.

4. Patient access Forgotten Password
You will then need to key in your details including user ID.

5. Patient access Forgotten Password
If you see the below message please check your details and that you are using the 11 digit user ID.

6. Patient access Forgotten Password
If you see the below message it means the surgery does not have a valid or mobile number to send you a reset of your password.
If you see this message please contact the surgery for further assistance.

7. Patient access Forgotten Password
You will then be asked to confirm your details and click next.

8. Patient access Forgotten Password
If you see the below message please ensure your details are correct.
This includes your address.

9. Patient access Forgotten Password
You will then be asked to answer your security questions. These were set up at registration. They are case sensitive.

10. Patient access Forgotten Password
If you do not key in the correct details you will see the below message.
If you can not answer the security questions, you will need to contact the surgery for further assistance.

11. Patient access Forgotten Password
Once you have answered the security questions you will receive the below prompt.
Part of the password reset goes to your phone the other to your .

12. Patient access Forgotten Password
You will then receive an reminding you of your User ID.
This will be sent to the you provided at registration.
If your has changed since you registered please contact the surgery for assistance.
It is important to always inform the surgery of changes in your contact details.

13. Patient access Forgotten Password
Remember! the staff have no access to your password and do not have access to your secret question answers.
Patient access is not owned by the surgery and as such we are not responsible for any maintenance the website may require.
For any further assistance please contact the surgery or see our other “how to” guides