1. The Relentless Pursuit of Better
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2. Making healthcare better for all
Paint the big picture, aspirational vision for the company and for how Teladoc is going to change the face of healthcare (because we are relentlessly pursuing better.)
“Our goal is nothing short of revolutionizing the face of healthcare. To let people resolve their issues quickly, easily and affordably–when, where and how they want.”
©2016 Teladoc, Inc. All rights reserved. 2

3. Talk to a anytime
Teladoc® is a national network of U.S. board-certified doctors available on-demand 24/7/365 to diagnose, treat and prescribe medication, if necessary, for many of your medical issues. It's quality care when you need it at a price you can afford.
©2016 Teladoc, Inc. All rights reserved. 3

4. How does Teladoc work? Step 1 Step 2 Step 3 Step 4 Step 5 Complete
Launch demo if circumstance allows.
Step 1
Complete
medical history
Step 2
Request consult
Step 3
Talk with a physician
Step 4
Resolve the issue
Step 5
Continuity of care
©2016 Teladoc, Inc. All rights reserved.

5. When can Teladoc be used?
When the physician is unavailable: no appointments; after hours
Schedule doesn’t permit traveling to see your physician (work, etc.)
On vacation or a business trip
For refill of recurring prescription (short term only)
Geographical barriers (distances to a provider’s office)
Pediatric care for any age
©2016 Teladoc, Inc. All rights reserved.

6. Effective resolution to a wide range of conditions
Top diagnoses
Sinus problems
Urinary tract infection
Pink eye
Bronchitis
Upper respiratory infection
Nasal congestion
Allergies
Flu
Cough
Ear infection
We want to convey that we’re treating more than we get credit for, and do it more effectively…the focus should be on the Rx management, which is a more pressing topic on the mind’s of audiences.
Teladoc serves patients with surprisingly diverse diagnoses… At retail clinics the top three categories of diagnoses represent 72% of their business. In contrast, the top three categories of diagnoses [for Teladoc] represent only 52% of Teladoc’s business—our physicians have broader-based diagnoses experience in general.
Prescriptions as needed
Best practices in prescription management
Appropriate prescribing following CDC guidelines
No controlled substances, psychiatric or lifestyle drugs
98% generic prescribing rate
Member convenience through e-prescribing
©2016 Teladoc, Inc. All rights reserved. 6

7. National scale and coverage
We adhere to regulations in all 50 states with the capacity to support 100+ million members
VIDEO VISITS ONLY
WITH RX
PHONE VISITS ONLY, WITH RX
VISITS UNAVAILABLE
VIDEO OR PHONE VISITS WITH RX
We are the largest telehealth provider, offering services in nearly 49 states and the District of Columbia. We stay on top of and adhere to all state regulations and constantly work with state and national regulatory authorities.
Our infrastructure has been reviewed and tested by multiple health plans, confirming the capacity to support more than 100 million members.
Legislative updates are available through our legal and legislative team.
For now we operate in 48 states –and soon in Idaho, which comes on line in July 2015.
©2016 Teladoc, Inc. All rights reserved.

8. Video http://www.teladoc.com/videos/how-teladoc-works/ 8
©2016 Teladoc, Inc. All rights reserved. 8

9. Its easy to set up your account.
Slide focus: member delight with Teladoc, and the reasons behind it.
At the highest level, it’s about a fast path to resolution – Teladoc makes it easy to get care when, where and how people want to receive it.
Within minutes, they can be speaking to a doctor, getting a consult and addressing their issue.
If they need it, they can get a prescription sent directly to their pharmacy of choice. 91% get their issue resolved.
Which leads to a 95% satisfaction rate – otherwise known as member delight!
Its easy to set up your account
Visit Teladoc.com/feelbetter
If New to Teladoc
Provide your First and Last Name, Date of Birth, and Member ID#
Click “set up account”
Provide required info
Need help? Call VIP-DOCS ( )
©2016 Teladoc, Inc. All rights reserved. 9

10. Getting Started
It’s quick and easy to set up your account. And once your account is set up, a doctor is only a call or click away. 1
Visit Teladoc.com/feelbetter
Provide required information 2 3
Click “Set up account”
©2016 Teladoc, Inc. All rights reserved. 10

11. Returning Members to teladoc.com/feelbetter
Log in to your Teladoc account to request a consultation or complete your medical history
Enter User Name and Password
Click Log In and complete the requested information
©2016 Teladoc, Inc. All rights reserved. 11

12. Completing your medical history disclosure
Informed doctors = better care
91%
resolution
Your medical history disclosure provides Teladoc doctors with the information they need to make an accurate diagnosis. You must complete your medical history disclosure to request a consult.
You’ll hear many telehealth providers tout the number of doctors in their networks. But what does that really tell you? Is network size a true gauge of quality and efficiency?
Teladoc takes a different view and a different approach. We believe that more doctors do not equal better doctors.
We believe engaged doctors equal better doctors.
Each of our Teladoc doctor averages 50+ consults per month, so that they are practiced in the art of telemedicine. In other words, they get really good at what they do. The combination of high call volume and evidence-based guidelines experience, gives them an efficiency and expertise that other telehealth provider doctors lack if they do only one or two consults a month. In the same way that, if you needed a triple heart bypass, you wouldn’t select a surgeon who only does one or two of these a year.
While keeping doctors engaged, we also ensure minimal wait times. We manage our network size to accommodate the number of consults requested. Speed-to-consult response time dictates the number of doctors per shift. And, the more consults each doctor performs, wait time times decrease.
Quality, experience and engagement are the true measure of network value.
Online: Visit and log in to your account
then complete the My Medical History section
Call VIP-DOCS: Teladoc can help you complete your medical history disclosure over the phone
©2016 Teladoc, Inc. All rights reserved. 12

13. Requesting a Consultation
When can you request
a consultation?
Anytime. Anywhere. 1
Log into your account at
Click Request a consult
Select the type of consultation you want
Provide a little information 2 3 4
©2016 Teladoc, Inc. All rights reserved. 13

15. How to Add Dependents

18. Disclaimers
© 2016 Teladoc, Inc. All rights reserved. Teladoc and the Teladoc logo are registered trademarks of Teladoc, Inc. and may not be used without written permission.
Teladoc does not replace the primary care physician. Teladoc does not guarantee that a prescription will be written. Teladoc operates subject to state regulation and may not be available in certain states. Consults are not available outside of the U.S. Teladoc does not prescribe DEA controlled substances, non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse. Teladoc physicians reserve the right to deny care for potential misuse of services. Teladoc phone consultations are available 24 hours, 7 days a week while video consultations are available during the hours of 7am to 9pm, 7 days a week.