1. Total experience design… Building a business by design

4. Hi there!

5. 1. Everyone In Your Organization Delivers An Experience 2
1.Everyone In Your Organization Delivers An Experience 2.Focusing on Your Customer Experience Makes The Biggest Impact On Your Business 3.A Great Experience Starts At The Core Of Your Business (Mission, Vision and Values) 4.Internal culture is the caretaker of the External Experience 5.Experience Design Involves All Aspects of an organization 6.Transformation is the ultimate goal of experience design, not simply memorable experiences. 7.Experience design elevates humanity, improving life, one experience at a time 8.The Experience you deliver defines your identity, no other branding can overcome that. 9.Experience Design communicates “meaning” to all stakeholders (customers, employees, shareholders, vendors, etc.) 10.Effective Leadership Is Essential To The Experience

10. In the absence of clear, action objectives, your team will revert to doing the easiest tasks that they are responsible for.

12. “If you can raise your level of positivity in the present… your intelligence rises, your creativity rises, your energy levels rise. In fact, what we’ve found is that every single business outcome improves. Your brain at positive is 31 percent more productive than your brain at negative, neutral or stressed. You’re 37 percent better at sales. Doctors are 19 percent faster and more accurate at coming up with the correct diagnosis when positive instead of negative, neutral or stressed. If we can find a way of becoming positive in the present, then our brains work even more successfully, as we’re able to work harder, faster and more intelligently.”

16. Thank you!