1. Developing Managerial Competence
in the Finance Sector
Ronald L. Jacobs, Ph.D.
Professor, Human Resource Development
University of Illinois, US
Principal, RL Jacobs & Associates

2. Today many employees perform knowledge-based tasks:
Jobs are undergoing change, and most of the change is towards knowledge work.  
Knowledge work requires employees to use their thinking abilities more than ever before.  
Today many employees perform knowledge-based tasks:
Frontline employees
Technicians
Engineers
Managers  
Copyright R. Jacobs (2016)

3. Ensure the Accounts are Accurate
Bank Manager
Expert
Ensure the Accounts are Accurate
“Bankers’ Hours”
Experienced
Specialist
Specialist
Novice
1940
1950
1960
1970
1980
Copyright R. Jacobs (2016)

4. Bank Manager http://www.rljacobs-associates.com Expert Experienced
Personal Banker
Expert
Service Quality
Experienced
Specialist
Technology
Talent Management
Focused-Business Units
Ensure Accounts are Accurate
“Bankers’ Hours”
Specialist
Novice
1980
1985
1990
1995
2000
2008
Copyright R. Jacobs (2016)

5. How have most jobs changed? Job Duties and Tasks
Underlying Competencies
Copyright R. Jacobs (2016)

6. Issue for Financial (All) Organizations:
How to design and implement development systems to help managers respond to on-going changes – efficiently and effectively?
Copyright Ronald L. Jacobs (2013)
Copyright R. Jacobs (2016)

7. Thank you! Ronald L. Jacobs, Ph.D.
Professor, Human Resource Development
University of Illinois, USA
Website:
Principal, R L Jacobs & Associates
Copyright R. Jacobs (2016)