1. Quality Improvement Network
Lisa Carter Primary Care Clinical Lead Quality and Safety NHS Lothian
Elouise Johnstone Quality Improvement and Safety Manager for Primary Care NHS Lothian

2. Disclaimer Slide
Quality Improvement
Safety

3. Quality Improvement Network
PQL
Quality Academy
QI support
CQL
IT platforms

4. Facilitate and Support
Practices doing the improvement work that you identify as important via:
QI tools training
Project sharing across practice, cluster and locality borders
Face to face, phone, , website – all part of the communication network

5. Steal the wheel Work as a team Phone a friend

6. Lothian Quality Academy
To build and support understanding, capacity and capability in NHS Lothian staff in quality planning, quality improvement and control of processes related to health care in the region
Planning for Quality course
Quality Improvement Skills course
Planning for quality course – clinical leaders – skills and knowledge to lead on QI projects – data measurement, improvement science theory, awareness of self and others
QI skills course – for staff who can lead and develop smaller scale tests of change within a clinical area
Both 4 study days over a 4-5 month period with personal study and coaching support

7. IT platforms
SPSP website – intranet -
QI website – internet – public facing (some areas are password protected) -
Blue sky thinking – look at East London QI life website QI work space, upload projects, data analysis, review other QI projects, create and edit driver diagrams
Put spsp website link up on the slide
Plus qi website
Plus east london QI life website – blue sky thinking – provide link also

8. Have a quick look….

9. at what other folk are doing….
Frequent attenders to GP in West Lothian
System to ensure that mail goes to the correct GP in Edinburgh
On line routine appointment booking in Edinburgh
Using pharmacist for specials and repeat prescriptions

12. Actually the most dangerous phrase is ‘Donald Trump is president of the United States’