1. Listen Up
LAP: QS-001

2. Objectives Explain the need for active listening.
Describe the active-listening process.

3. Explain the need for active listening.
Objective
Explain the need for active listening.

4. Role of Listening in the Communication Process
Speaker and listener
Passive or active
Listening vs. speaking

5. Definition of Active Listening
Reasons for active listening:
Active listening means letting the speaker know that the message has been received and understood.
Gathering information
Forming an opinion
Connecting with and helping people

6. Benefits of Active Listening
In the community
Other benefits
At home
In school
Saves time
Focuses communication
Increases understanding and improves recall
Smoothes communication
Communicates respect

7. Describe the active-listening process.
Objective
Describe the active-listening process.

8. How to Prepare for Active Listening
Minimize distractions.
Get an active-listening “frame of mind.”
Search for speaker’s meaning.

9. Avoiding Other Barriers to Active Listening
Discipline yourself to focus.
Don’t over-listen.
Reserve judgment.
Get accurate information.

10. Elements of Active Listening
Collect all information.
Respond with nonverbal cues.
Use verbal acknowledgement.
Repeat critical information.
Paraphrase.
Ask questions.
Summarize.

11. Once More, With Feeling Pretending to listen actively
Is it ever all right?

12. MarkED Acknowledgements Original Developers
Christopher C. Burke and Jane Wright, MarkED
Version 1.0
Copyright  2005
MarkED Resource Center

13. Copyright:
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