1. UHN Strategic Planning Town Hall
Spring 2017

2. Facilitators Available
Agenda
Overview
Questions and Answers
Facilitators Available
Contact Us

3. Learning Objectives
To have a shared understanding of the strategic planning process so far 1 2
To provide an update on what is happening with our eight Areas of Focus
To outline preliminary concepts related to UHN’s future direction (vision) 3

4. UHN has embarked on a journey of renewal.
Renewal will build on past successes while establishing the foundational supports for a new strategic plan.
We will continue to sustain the excellence we have achieved in our everyday work while defining where we are going tomorrow.

5. What Does this Mean for Me?
The Areas of Focus anchor my everyday work as we work together to transform lives and communities with every interaction
I will educate myself on how to care safely, use resources wisely and I will work to enhance the experience of our people and patients
UHN leaders will support me based on these Areas of Focus and our Purpose, Values and Principles

6. How Does Strategic Planning Affect Me?
UHN leaders are beginning to define the organization’s future
This won’t immediately impact my day-to-day, but it’s important for me to know where UHN is heading
Strategic planning will ensure the directional alignment of various parts of the organization
Big decisions and new initiatives will be aligned with our PVP, Areas of Focus and future directions

7. Challenges and Opportunities
There is a lot happening at UHN and change can be hard
Our work will be centred on addressing these and other challenges and opportunities:
Ongoing demand
The need for new technology and clinical information systems
Organizational renewal – managing multiple initiatives simultaneously

8. “It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is most adaptable to change.”
Charles Darwin

9. What Makes Great Organizations?
Great Managers
Profound Purpose
Inspiring Vision

10. Milestones Jan. 2016 Sep. 2015 Nov. 2015 Areas of Focus Defined
Organizational Renewal Launched at Town Hall Meeting
Sep. 2015
Nov. 2015
Governance and Management Refresh

11. Our Accomplishments in 2016/17
Created the Office of Stewardship and Sustainability (OSS)
Implemented a new organizational structure through engagement and co-design
Successful first year lead to the identification of further education and research opportunities
Completed implementation of PET/MR at Toronto General and launched CAPCR v2.0
Launched our renewed Purpose, Values & Principles
Developed comprehensive action plans to move towards a culture of safety
Engaged patients and caregivers in over 100 activities
Enhanced the culture of engagement through coaching, providing feedback, and skills building

12. Refreshing and Redefining our Areas of Focus
CARING
SAFELY
PATIENT
EXPERIENCE
People and culture
TEAM
ENGAGEMENT
Operational excellence 
Clinical Optimization
Five Areas of Focus in 2017/18
Research and education goal setting will be rolled into the strategic planning process
Four Areas of Continuous Focus in 2018/19 and beyond
IT Transformation will transition into a bigger, long-range goal in the new Strategic Plan IT
TRANSFORMATION
MICHENER
INTEGRATION
RESEARCH AND
INNOVATION
PVP AND STRATEGY

13. Milestones Jan. 2016 Sep. 2015 Nov. 2015 Nov. 2016
Areas of Focus Defined
Organizational Renewal Launched at Town Hall Meeting
Sep. 2015
Nov. 2015
Governance and Management Refresh
Nov. 2016
Purpose, Values & Principles Launched

14. Our Purpose, Values & Principles…
…will be the bedrock on which we will create our Strategic Plan
…will guide how we plan, allocate resources, manage performance, and behave as an organization

15. Our Purpose, Values & Principles…
Purpose: Transforming lives and communities through excellence in care, discovery, and learning
Primary Value: The needs of patients come first
Values:
Safety: I take personal responsibility for patient and workplace safety
Compassion: I have care and concern for others
Teamwork: I am committed to supporting my colleagues
Integrity: I conduct myself with integrity
Stewardship: I use resources wisely
When I live these words… I am living UHN’s values

16. Milestones Jan. 2016 Sep. 2015 Nov. 2015 Nov. 2016 Jan. 2017
Areas of Focus Defined
Organizational Renewal Launched at Town Hall Meeting
Sep. 2015
Nov. 2015
Governance and Management Refresh
Nov. 2016
Purpose, Values & Principles Launched
Jan. 2017
Strategic Planning Begins

17. Strategic planning is an organization’s process of defining its priorities.
This will guide decisions on allocating resources to achieve the organization’s vision and mission and ensure that employees and stakeholders are working towards common goals.

18. Key Aspects of UHN’s Strategic Planning Process
Direction
Driven institutionally to align sub-units
Strategic Themes
Priority setting to align and orient
Vision
Quantum leaps
Execution Framework
Rigorous
Time to Completion
9 months
Horizon
3 year plan – 2030 horizon

19. Strategic Planning Process
Phase 1 Oct. – Dec. 2016
Launch of Purpose, Values & Principles
Phase 2 Jan. – Mar. 2017
Leadership Retreat
Formulation of Mission, Vision & ‘Big Dot’ Goals
Phase 3 Apr. – May 2017
Refine Mission and Vision
Board Retreat
Determination of Strategic Directions
Refreshing and redefining our Areas of Focus
Phase 4 Jun. – Sep. 2017
AGM
Board approval of final Strategic Plan
Phase 5 Oct – onwards
Publish plan and begin implementation (e.g. Year 1 Operating Plan)
Programs & departments begin to align sub-unit plans
Master facilities and financial planning
We are here

20. Summary of Strategic Planning Components
PURPOSE, VALUES & PRINCIPLES
The Why
MISSION
The What
VISION
The Where
STRATEGIC PLAN
The How
MASTER FACILITIES & FINANCIAL PLANS

21. Starting Point – UHN is a National Asset
We have a responsibility to find cures and solutions, while preparing for our exciting future

22. What will Health Care Look Like in the Future?
Knowledge & Learning
Empowered Patients
Health Human Resources & Work Environment
Population Health
Open access
Decentralized learning
Life long learning
Cognitive flexibility
Personal ownership of health data
Personalization of care delivery
Shared decision making
Cognitive computing and artificial intelligence
Working in virtual/ simulated environments
Funding health of populations
Longitudinal health
Payment for health outcomes

23. Forces Driving Health Care in 2030
Demographic forces
OECD migration to population health
Major diseases impact on humanity
Fourth industrial revolution impacts medicine

24. What is UHN’s Role?
Where does Canada’s leading academic health sciences centre need to be in 2030?
Leading Canadian health care into the future

25. Big Dots: Our Vision for 2030
A UHN term
Transformational
Inspirational and aspirational
Commensurate with UHN’s role as a national asset
Meant to directionally orient and align the organization
Big Dot goals reinforce one another

26. Introducing the ‘Big Dots’
The Health of Our Population
Mike Nader
EVP and Chief Operating Officer
Pauline Pariser
Associate Medical Director
David Jaffray
EVP Technology & Innovation
Barry Rubin
Medical Director
Digital and Technology Enabled Health Care
Major Diseases that Impact Canadian Society
Brad Wouters
EVP Science & Research
Brian Hodges
EVP Education
2030

27. Meeting Patient Needs in 2030
The Health of Our Population
Digital and Technology Enabled Health Care
Major Diseases that Impact Canadian Society
The Big Dots will enable us to continue to
transform lives and communities
in the future

28. ‘Big Dots’ Timeline Quantum Leaps Reinforcing Aspirational
2018
2030
2021
Quantum Leaps
3 Year Detailed Plan
Reinforcing
The Health of Our Population
Digital and Technology Enabled Health Care
Major Diseases that Impact Canadian Society
Aspirational
Vision for Internal & External Stakeholders

29. Summary of Strategic Planning Components
MASTER FACILITIES & FINANCIAL PLANS
Strategic Plan
STRATEGIC PLAN
The How
VISION
The Where
MISSION
The What
PURPOSE, VALUES & PRINCIPLES
The Why
(January – October 2017)

30. HOW WE WILL ADDRESS PRIORITIES TODAY HOW WE WILL ADDRESS THE FUTURE
The Strategic Plan
OVERARCHING
Purpose, Values & Principles
Mission
HOW WE WILL ADDRESS PRIORITIES TODAY
Areas of Focus
HOW WE WILL ADDRESS THE FUTURE
Vision – The Big Dots

31. Information is being cascaded throughout the organization
Annual General Meeting in June
Town Halls in the Fall to launch the Strategic Plan
for key readings, learnings, and to contact us with questions
JUN