1. “Can someone make this easy for me.”
Risk Appetite
Low
High
Importance to Customer
CSPA Investor
Investors commission designing, building and running statistical processes. The challenge most executives of statistical organisations are facing is to manage the ever increasing demands foster change with tight and often diminishing budgets
“Can someone make this easy for me.”
Modernisation Maturity
Low
High
Typical Journey
CSPA understanding
Low
High
Alternate Journey
NEEDS & EXPECTATIONS
PHASE 1 (What do I need to understand)
Easy access to relevant information
Access to community support
Visibility of investment intentions and networks
Visibility of available services
Consistent story
Start on the UNECE Statistics Wiki
I will go to the UNECE wiki and it will be obvious where to start
“Then magic will happen”
We manage to find the services catalogue
There appears to be something that might be interesting
We try to find more detailed information
There is some information, but it is very general
Local Knowledge
I’ve found someone in my organisation who knows something
Start on the UNECE Statistics Wiki
Virtual Standard Helpdesk?
Called for help
I don’t know where to go next
Tell me about
Back to the wiki
We jointly try to find and understand what is available to help us and how to use it
Try to make contact with person who knows more
There are no good contact details
Start on the UNECE Statistics Wiki
OK – where on earth do I go now?
No-one here seems to know anything either
I GIVE UP!!!!!!
GAMSO, GSBPM, GSIM, CSPA – what are all these things and how do they fit together?

2. SUCCESS “Can someone make this easy for me.” CSPA Investor
Risk Appetite
Low
High
Importance to Customer
CSPA Investor
Investors commission designing, building and running statistical processes. The challenge most executives of statistical organisations are facing is to manage the ever increasing demands foster change with tight and often diminishing budgets
“Can someone make this easy for me.”
Modernisation Maturity
Low
High
Typical Journey
CSPA understanding
Low
High
Alternate Journey
Now I can choose the most useful for me
I can read more detailed information – if I need more help there are contact details
I have found a catalogue of services linked to the sub-process of GSBPM
I have found services that are useful for me
I can find general information on those that interest me and now I from the few I choose I can proceed.
Start on the UNECE Statistics Wiki
I easily found the basic information I need to understand where to start
Start on the UNECE Statistics Wiki
I will go to the UNECE wiki and it will be obvious where to start
“Then magic will happen”
SUCCESS
Tell me about