1. Welcome !

2. Agenda 8:15 am -- Welcome 8:30 am -- Symantec 'Blended Threats'
9:00 am -- Citrix 'Security thru Thin Client computing'
9:30 am -- Break 9:45 am -- Cisco 'A Day in the Life of a Hacker'
10:15 am -- Wyse 'Thin Client Desktops‘
Identix -- Biometric Security Systems
10:45 am – NAI– Virus & Spam Protection
11:00 am – Q&A, Door Prize Drawings

3. Factory Authorized Service for
Our service focus
Factory Authorized Service for

4. Service Contracts Extended Warranties and Custom Service Contracts
Laser Printers for less than $ 40 per printer per year, including parts, labor, and travel

5. Small & Medium Business Programs
Responsive Services As Needed
SMB Priority Plan (proactive)
$ 49 per month + 2 hours on-site
Expedited Service
Telephone Support
Monthly Maintenance Visit
IT Manager for Hire (proactive)
Similar but with weekly visits
Remote monitoring

6. PC Configuration Project
200 Workstation Deployment
Customer anticipated 6 month project
We designed 6 week project
We warehoused 200 systems
We configured systems
We personalized systems (user names, asset tags)
We delivered systems in small groups, per instructions
On Time, 100% Quality Control

7. World Class Benefits With A Local relationship
World Class Partner
Partners with
the largest distributor in our industry
$ 25 billion company (Fortune #75)
National Services Network
Advisory council participation
World Class Benefits With A Local relationship

8. National Service Network
Remedial Services (repairs)
Network Support
IMAC (Installation, Moves, Adds, Changes)
Projects
National Deployments

9. 400+ NSN Locations

10. Recent NSN calls San Diego office move San Diego network down
Received request on Friday, connected network Monday morning
San Diego network down
Received request after 5:30 pm EDT
Had tech on the way at 8 am California time
Minneapolis printer setup
Elysburg HP plotter repair
Colorado printer repairs
Phoenix server retrieval

11. Our Featured Presentations
And Now…
Our Featured Presentations