1. Public Management Information Systems Education and Training Saturday, June 16, 2018
Hun Myoung Park, Ph.D.
Public Management & Policy Analysis Program Graduate School of International Relations

2. Education and Training 1
Education: To learn concepts and theories
Training: to get practical and technical knowledge and skills

3. Education and Training 2
Critical for efficient and effective use of IT
Advanced functionalities of a software package may not be used fully due to a lack of learning of end users.

4. Education and Training 3
What is needed? What do they want?
Computer literacy considered
On the job training

5. Education and Training 4
Important in public and private sectors, but less likely to be supported by sufficient budgets.
Rather than cost to be minimized but a core component of information systems.
Not one-time but ongoing endeavor depending on the IT literacy of employees.

6. Impacts of Education Relationship with users’ satisfaction.
More educated, more likely to be satisfied?
More educated, more willing to use and more likely to use effectively?
Relationship with IS implementation? Contingent model (Sharma & Yetton 2007)

9. Types of Education Internal versus external experts
Formal versus informal training
Periodical versus aperiodical training
Peer-to-peer help, gurus
Off-line versus online training

10. Internal versus External
Internal experts for familiarity and security
Workshop for colleagues
External experts for professionalism

11. Formal versus Informal
Formal training for comprehensive and systemic approaches
Informal training for familiarity

12. Periodical versus Aperiodical
Periodical training for regular programs
Aperiodical training for special need

13. Peer-to-peer Help Internal training Informal training
“guru”s for on-going end-user training and support
“[T] he guru may have to seek to have formal recognition of her/his informal guru role and an accommodation made” (Rocheleau, 2006, p. 228)

14. Off-line versus Online
Off-line training for face-to-face communication (e.g., lecture and seminar)
Online training for customized and efficient ways of communications.

15. Online Training Online classroom or lab (lynda.com)
E-book or tutorials
Knowledge base (
Video on demand (e.g., Youtube)
Livehelp or telephone (chatting)
Bulletin board or listserv
Social media (e.g., facebook)
Googling and Wiki