1. Area ERP1 Business Application Manager
Purpose
Responsible for ERP projects and support in the BU. To support and coordinate with business users at
the Region and Country level for the implementation and support of the Dufry Core Suite (DCS). To support
and coordinate with Global IT the ERP Implementation, Support and Change Management processes.
Category
Manager
Key Accountabilities
In charge of supporting the execution of ERP projects within our global Dufry Core Suite (DCS) roll-out, as well as supporting the standard Dufry software once it is implemented. This role entails:
ERP project management. The individual will coordinate and support tasks such as project requirements analysis, design, setup, testing, and training and other tasks associated with an ERP project.
Infostore POS software Support
Support on Navision Implementation Partner selection process
Project coordination with other project stakeholders (local IT operations, business users, vendors, etc.)
Support and coordination of the external Navision implementation partner.
In cooperation with the technical personnel, definition and support of any technical work associated with a project: programming, installations, tuning, testing, etc.
Navision software support, addressing issues escalated by Dufry users.
Focus on aligning local IT operations activities with our global Navision application model.
Budget, costs, quality and deadline control.
Ensure understanding and adherence to standard policies and procedures for the IT Community
Scope IT
Location
Sharjah
Specific Requirements
Good knowledge of
company’s key processes
from a functional perspective,
such as: finance, supply
chain, warehouse mgmt
Expertise in application
delivery / support
Expertise in ERP or Navision
project implementation
Fluent English
Additional language as
applicable per Region
Position in Organization
Key Relationships
Group Applications Competence Center responsible at Global IT
Other members of the Competence Center
End-users
External Service Providers
Measures
Customers
People
Operations
Finance
Targets as per Corporate Performance Appraisal and MBO Policies.
Regional
COO
Global IT
Director
Deputy
COO
Regional IT
Director IT
Corp. Appl.
Support Specialist IT
ERP Business
Application Manager IT
System Infra.
Manager
Potential Progression to
Another Region
Global IT Infra. Manager
Country IT
Managers
Experience Required
Essential: At least 3 years of experience in IT Project Management and the applicable technology or field, and at least 3 years of specific experience in applicable Dufry technologies (Delivery and/or support (projects, maintenance, etc.); such as: Navision, Microsoft, etc.)
Desirable: Bachelor’s degree in Information Science, Computer Science or Engineering
Additional or Local Requirements to Standard Role
As requested by the Regional IT Director
Employee Conduct
It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers and vendors.
Dec 2010 Std DUFRY Organization and Human Resources Department