1. What Makes Effective Managers?
Key management skills
Technical skill
A special skill needed to accomplish a specialized activity
Conceptual skill
The ability to think in abstract terms
Interpersonal skill
The ability to deal effectively with other people
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2. What Makes Effective Managers? (cont’d)
Managerial roles
Decisional roles
Involve various aspects of management decision making
Entrepreneur, disturbance handler, resource allocator, negotiator
Interpersonal roles
The manager deals with people
Figurehead, liaison, leader
Informational roles
A manager either gathers or provides information
Monitor, disseminator, spokesperson
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