1. Involvement for success
Presented by: Kate Newbolt and Gillian Mclaren

2. “It is only as we develop others that we permanently succeed”
Treasuring Tenants
“It is only as we develop others that we permanently succeed”
(Harvey Samuel Firestone, , pioneer of the pneumatic tyre for Ford)

3. Involvement for success
Understand the context of resident involvement and the benefits it can bring to your role and service area
Understand the many methods from engagement to effective involvement and how to target methods to gain insight that will benefit your services
How involving residents can make your job easier, save you money and improve satisfaction
Write on wall the number of roles your tenants or if a tenant then you have minutes

4. Regulatory Standards – Homes and Communities Agency

5. Regulatory Standards

6. Involvement for success
Benefits- in 2 groups
Staff
Tenants
To you, your role (if staff) to the organisation

7. Involvement for success
Understand the needs of the community
Understand needs of organisation
Deliver positive impact
Demonstrated personal development and empowerment
Developed or improved relationships
Or a job description for Board member, Director, Officer
Skills demonstrated in winners

8. Involvement for success
Improve accountability and services to residents
Improve performance and run a better business
Improve outcomes for local communities
Improve public relations
Improve value for money
Improves engagement and involvement
Improve customer retention-void costs
Improve personal skills and development
Opportunity to identify new products or services or remove unwanted ones…
10 minutes discussion

9. Involvement for success
Organisation
Want to involve tenants – good business reasons to do so
Tenants
Want to learn new skills, help others, improve community, services, make a difference
Key reasons behind involvement

10. Involvement for success
10 minutes discussion how you treasure tenants

11. Involvement for success
Training
Apprenticeships
Volunteering opportunities
Incentives
Rewards and Recognition
Loyalty programmes
Current involved residents to encourage and mentor
10 minute discussion share

12. Involvement for success
What methods work?
Is there a ‘best method’?
What about Value for money?
What about Impact?
What is the cost?
How can we be more efficient?

13. Value For Money

14. Involvement Planning cycle

15. How can you show Value For Money?
Over to You - the big question
How do you know if your tenant involvement is good value for money?
What evidence would you give us?

16. Understanding the terms
Inputs – resources, time
Costs – ££££
Outputs – Tangible results- people, numbers, policy
Outcomes - changes as a result
Impact – measure of the change

17. Being Brilliant Link to your organisation’s vision and objectives
Embed your involvement
Involve tenants and staff
Track outcomes and value
Tell tenants staff and the governing body

18. Involvement for success
“It is amazing what you can accomplish if you do not care who gets the credit”.
(Harry S Truman, , US President)

19. Tpas National Standards for Involvement
Engagement Strategy Make sure your tenant engagement links directly to business plan objectives
Resources for Engagement Your engagement has got to be resourced to ensure it is effective in delivering planned outcomes
Information and Insight Provide access to information at the right level, at the right time, to the right people in the right way
Influence and Scrutiny Ensure tenants, leaseholders and communities can influence properly
Community Engagement Engage with communities and local stakeholders to develop projects and plans to meet jointly identified needs
Valuing Engagement Ensure your tenant engagement outcomes will benefit stakeholder organisations, tenants, leaseholders and communities

20. Involvement for successA M
Together
Everyone
Achieves
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