1. In the Name of Allah the Most Beneficent and the Most Merciful

2. Nonverbal Communication How you say it?
Chapter 11

3. Which is the most important language of the world?
Body Language

4. Learning Outcomes To comprehend:
Definition and importance of nonverbal communication
Components of nonverbal communication
Body/ voice/ space & objects
How to improve nonverbal skills
Practice & arrange/ relax & gain confidence

5. Effective Communication
Verbal + nonverbal = effective communication

6. Definition of nonverbal communication
‘ It is any message you give other than the literal interpretation
of your words-the way you move, speak, appear’.

7. Non-verbal Communication

8. Importance of nonverbal communication
Words make a portion of what is being said
What we don’t say is more important than what we do say
Nonverbal accounts 65% or 93% by Ray bird & Albert respectively

9. Importance of nonverbal communication
Nonverbal word appeared first in 1956
The term body language was invented in 1970
Not word but how the tone is used
“I murdered my mother-in-law”. (Pleasant smile)
People will react to nonverbal part only not the words

10. Importance of nonverbal communication
Nonverbal communication is cultural sensitive
Diverse from culture to culture / country to country
Crossed arms indicate closed personality (common)
Understanding it increase or at least avoid miscommunication

11. Elements of nonverbal communication
Kinesics (body motion)
Paralanguage (vocal qualities)
Proxemics (use & perception of space)
Indicators/objects (appearance & environment)

12. Elements of nonverbal communication
Kinesics (body motion)
Analyze people’s attitude from body language
Hands on hips, wrinkle on faces/nose/ turn away
Three aspects of body language:
Posture
Gesture
Face & eyes

13. Elements of nonverbal communication
Posture:
The way we stand or sit make first impression
It tells others your confidence, openness & attitude
Centre is the key of posture
Closed arms, slump out,

14. Postures

15. Elements of nonverbal communication
How to improve your Posture?
Do not relax but sit professionally:
Upright, squarely facing audience/ weight distributed evenly
Avoid overly situations

16. Elements of nonverbal communication
Gesture:
Unconscious use by people
Hands movement
Enumerating a list of points
Reveal people’s attitude

17. Elements of nonverbal communication
Face & Eyes:
Most expressive part
Raising/lowering eyebrows/smiling/nodding /winking
Regulate conversation; open with waiter (eye-contact)
With boss (avoid eye-contact)
Break conversation; looking down

18. Elements of nonverbal communication
Voice:
Paralanguage features
Speaker’s emotional state
Inflection variations in volume, rate, pitch
Good inflection increases audience’s comprehension
Not mono pitch but intonation
Speak audibly

19. Elements of nonverbal communication
Space around you:
Communicate through distance or space
Standing: intimate, uncomfortable, accepted, snubbed
Public space: over twelve feet
Social space: four to twelve feet
Personal space: eighteen inches to four feet
Intimate space; zero space family

20. Elements of nonverbal communication
Space around you:
Seating:
8 7 6

21. Elements of nonverbal communication
Objects around you:
Objects effect communication
Smaller group choose rectangular table
Use round table encourage equality
Use the dress of success

22. How to improve? Practice and relaxation techniques:
Practice presentation to improve contents & delivery
Increase confidence, wording naturally
Helps you identify any gaps or flaws
Rehearse out loud

23. How to improve? Knowing and saying are different aspects
Practice by standing position
Talk with your audience
practice before mirror
Record or video yourself

24. How to improve? Arrangements:
Absence of chairs or markers can ruin presentation
Take support of other colleagues
Check room arrangements
Check your visuals
Make sure for extra bulbs, extensions, charts etc

25. Any Question?

26. Thank you!