1. Enhancing The Strategic People Management Approach within TAFE
A Seat At The Table
Enhancing The Strategic People Management Approach within TAFE

2. The Team Kangan Batman Institute of TAFE
Margaret Balsillie
Northern Melbourne Institute of TAFE
Joy Drever
Box Hill Institute of TAFE
Sylvia Karlsson

3. The Project
Awareness, use and satisfaction of Institute’s employee assistance programs

4. Purpose of the Project
People are our richest asset

5. Our Key Message
“Great relationships are more about what you give than what you get”

6. Failure in a Job
People don’t fail because they don’t know something or don’t do their job well but because they fail to build good relationships

7. Leadership & Motivation
Leadership & motivation courses won’t tell you what’s in the hearts of the people you are dealing with

8. Key to successful relationships
One fundamental principle for every encounter and relationship

9. HR from the Heart The little things make the biggest difference
Libby Sartain with Martha I Finney

10. Data Collection Survey distributed Complete confidentiality
Guaranteed anonymity

11. Collection of data Two departments from each institute surveyed
Kangan Batman Institute of TAFE
Automotive Group
Student Services Group
Northern Melbourne Institute of TAFE
Building & Construction
Student Services
Box Hill Institute of TAFE
Hair, Beauty & Floristry
Health & Community Services

12. About the Survey
458 Surveys were distributed with 231 (50.4%) replies received

13. Survey content Staff were asked to respond to the following:
Understanding & satisfaction of the HR/Personnel Departments
Awareness of current assistance facilities available
Option to praise or constructively criticise these facilities
What would further enhance a happy, healthy & empowered workplace?

14. Staff response to HR/Personnel
Staff have general understanding of department but little knowledge of assistance roles undertaken
Performance rating
14% EXCELLENT
36% GOOD
Is this good enough?

15. Staff response to HR/Personnel
49.5% have sought assistance from HR/Personnel in the last 12 months
64.8% would utilise HR/Personnel if confronted with a personal or work related problem

16. Negative perceptions of HR/Personnel
Lack of trust
Lack of experience
Lack of confidentiality
Don’t know the staff well enough
Picture top right corner

18. Common Assistance Facilities
Internal Counselling Services
Contact/Complaints Officers
Picture of counselling

19. Internal Counselling Services
22.1% of staff have utilised the service
75.5% of staff would now utilise the service
Insert graph

20. Contact/Complaints Officers
5.2% of people have utilised contact/complaints officers
76.6% would utilise contact/complaints officers now that they are aware of the service
Insert graph

21. Underlying message received
COMMUNICATION
Picture of people communicating

22. Recommendations
Aiming to ensure that staff feel happy, confident and assured that they are a valuable asset to the organisation

23. Communication
What is happening now?
What needs to be done?

24. Induction
Thorough
1st 3 months

25. Suggestions for induction
Checklists
Workshops
Online
Biography
Partnership Program

26. Information Development of a Program
Staff Forums / Information Sessions
Staff Website dedicated to HR / Personnel
Publications & Notices

27. Employee Assistance Programs
Personal coaching & counselling
Confidential
Short term & Long term support

28. Other Suggestions Recognition & Reward Program Generic Cards
Short Term Secondments
Training & Development Opportunities

29. Conclusion Question Will our project ensure HR/Personnel a seat
at the table?
Picture of people sitting around a table

30. Conclusion cont. Answer Yes, because…..
Strategic outcomes will surely fail if the business cannot attract & retain the right employees
The business is only as good as the people that work for it

31. Conclusion cont. To ensure continued success we must continue to:
Listen – to our people
Plan – for our people
Improve – with our people

32. Thank-you
Any Questions?