1. The Uh-Oh Syndrome with Steve Robbins
Participant Guide
The Uh-Oh Syndrome
Moving From Intolerance to Inclusion
Notes:
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2. Welcome & Introduction
The Uh-Oh Syndrome with Steve Robbins
Participant Guide
The Uh-Oh Syndrome
Welcome & Introduction
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3. Welcome to The Uh-Oh Syndrome
The Uh-Oh Syndrome with Steve Robbins
Participant Guide
Welcome to The Uh-Oh Syndrome
Learn a new point of view.
Discuss how this new point of view can change the way we look at and apply diversity in our organization.
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4. The Uh-Oh Syndrome with Steve Robbins
Participant Guide
Learning Objectives
Discover how experience and biology shape our perspectives and influence our reactions to the people and world around us.
Examine how we sometimes wind up being “unintentionally intolerant.”
Recognize how closed-mindedness and exclusion take place.
Explore ways to become more mindful and inclusive.
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5. The Uh-Oh Syndrome with Steve Robbins
Participant Guide
Video – Introduction
Play the Introduction to The Uh-Oh Syndrome
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6. The Uh-Oh Syndrome with Steve Robbins
Participant Guide
What is Diversity?
What does Diversity mean to you?
Diversity is all the things that make us different!
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7. A Brief History of Diversity
The Uh-Oh Syndrome with Steve Robbins
A Brief History of Diversity
Participant Guide
Social Justice
Creativity & Innovation
Experiences
The Civil Rights Movement
An ever-changing, fast-paced, dynamic world that’s throwing new things at us all the time. Competition in an environment of limited resources.
Perspective
The fight for civil rights provided some with unique “lenses”
To cope and compete in the 21st century, we must be creative and innovative.
Problems
The social justice lenses allowed some to “see” injustice, unfairness, and inequality.
Human beings like being in their comfort zones, hanging out with similar people, and tend toward closed-mindedness.
Solution
One solution that flowed from the way the “problem was framed was “diversity training,” where we basically talked about unfairness, inequality, injustice, and the need to create their opposites.
Open-mindedness and the ability to entertain many perspectives: cognitive flexibility and behavioral adaptability.
From S. L. Robbins & Associates
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8. Mental Models: The PART CULTURE PLAYS
The Uh-Oh Syndrome—Section 1
Mental Models: The PART CULTURE PLAYS

9. Section 1—Mental Models: The Part Culture Plays
The Uh-Oh Syndrome with Steve Robbins
Participant Guide
Section 1—Mental Models: The Part Culture Plays
We all have stereotypes and mental models in our heads.
Our personal background and culture is an important factor in building these mental models.
If we don’t critically examine the mental models in our heads, we will tend to make mistakes about other people.
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10. Section 1 Video – Mental Models: The Part Culture Plays
The Uh-Oh Syndrome with Steve Robbins
Participant Guide
Section 1 Video – Mental Models: The Part Culture Plays
Play Section 1 of The Uh-Oh Syndrome
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11. The Uh-Oh Syndrome in Action
The Uh-Oh Syndrome with Steve Robbins
Participant Guide
The Uh-Oh Syndrome in Action
We are quick to judge people by how they talk or how they look.
When we care, we put effort into understanding and are then better able to understand.
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12. Discussion – Your Own Uh-Oh Moment
The Uh-Oh Syndrome with Steve Robbins
Participant Guide
Discussion – Your Own Uh-Oh Moment
Have you ever had an “uh oh” moment?
Did you choose to put in the effort to stick with it?
Why or why not?
What were the benefits (or detriments) of this decision?
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13. A Definition of Culture
The Uh-Oh Syndrome with Steve Robbins
Participant Guide
A Definition of Culture
Culture can be defined as the sum of the coordinated patterns of human behavior within a particular group of people.
Culture creates lenses and filters through which we perceive and understand the world.
Culture impacts our behavior, actions, and responses.
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14. The Uh-Oh Syndrome with Steve Robbins
Participant Guide
Activity
“I AM FROM…”
Understanding other perspectives
Write a few sentences about yourself using these phrases:
I am from…(familiar/distinct smells)
I am from…(familiar/distinct foods)
I am from…(familiar/distinct sayings or rituals)
I am from…(favorite/distinct hobbies/activities/sports)
“I am from freshly cooked egg rolls, sweet and juicy mangoes, rice for every meal, freshly caught catfish and crab, as well as McDonalds, Jack-in-the-box, and Taco Bell.”
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15. The Uh-Oh Syndrome with Steve Robbins
Participant Guide
Section Reflection How has Section 1: Mental Models: The Part Culture Plays affected how you think about and view both diversity and human behavior?
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16. Mental Models: The PART Science PLAYS
The Uh-Oh Syndrome with Steve Robbins
Participant Guide
The Uh-Oh Syndrome—Section 2
Mental Models: The PART Science PLAYS
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17. Section 2 Video - Mental Models: The Part Science Plays
The Uh-Oh Syndrome with Steve Robbins
Participant Guide
Section 2 Video - Mental Models: The Part Science Plays
Play Section 2 of The Uh-Oh Syndrome DVD
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18. Key Points – Mental Models: The Part Science Plays
The Uh-Oh Syndrome with Steve Robbins
Participant Guide
Key Points – Mental Models: The Part Science Plays
Our brains use a tremendous amount of energy, 24/7.
The brain attempts to streamline and do things the easy way.
To streamline, the brain creates mental categories for things so it can react quickly when necessary.
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19. The Uh-Oh Syndrome with Steve Robbins
Participant Guide
Getting Out of the Zone
Do one thing every day that scares you.
~Eleanor Roosevelt
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20. The Uh-Oh Syndrome with Steve Robbins
Participant Guide
Section Reflection How has Section 2: Mental Models: The Part Science Plays affected how you think about the role of mental models in your daily activities?
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21. Unintentional Intolerance
The Uh-Oh Syndrome with Steve Robbins
Participant Guide
The Uh-Oh Syndrome—Section 3
Unintentional Intolerance
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22. Section 3 Video: Unintentional Intolerance
The Uh-Oh Syndrome with Steve Robbins
Participant Guide
Section 3 Video: Unintentional Intolerance
Play Section 3 of The Uh-Oh Syndrome DVD
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23. The Uh-Oh Syndrome with Steve Robbins
Participant Guide
Discussion - Branding
What is branding?
How can branding hurt us in a professional setting?
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24. Unintentional Intolerance in Action
The Uh-Oh Syndrome with Steve Robbins
Participant Guide
Unintentional Intolerance in Action
Triggers in our head can lead to mindless behavior that impacts other people.
We need to be mindful and in the moment instead of relying on past experience.
M1 + M2 = UI
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25. The Uh-Oh Syndrome with Steve Robbins
Participant Guide
Section Reflection How has Section 3: Unintentional Intolerance affected how you think about your relationships at work?
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26. FROM INTOLERANCE TO INCLUSION
The Uh-Oh Syndrome with Steve Robbins
Participant Guide
The Uh-Oh Syndrome—Section 4
FROM INTOLERANCE TO INCLUSION
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27. Section 4 Video: 2 Steps to Move from Intolerance to Inclusion
The Uh-Oh Syndrome with Steve Robbins
Participant Guide
Section 4 Video: 2 Steps to Move from Intolerance to Inclusion
Play Section 4 of the The Uh-Oh Syndrome DVD
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28. The Uh-Oh Syndrome with Steve Robbins
Participant Guide
Not Enough Data
We often make errors because we are working with limited data sources.
Observation can be misleading if it’s only from one perspective.
Without multiple perspectives, we can easily be wrong!
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29. The Uh-Oh Syndrome with Steve Robbins
Participant Guide
A Simple Suggestion
Be less certain… and more curious. Ask “what if?”
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30. From Mindlessness to Mindfulness
The Uh-Oh Syndrome with Steve Robbins
Participant Guide
From Mindlessness to Mindfulness
Mindlessness relies on past experiences to drive present action. In fact, mindlessness doesn’t even care about what’s going on right now.
Mindfulness says, “What’s going on right now? What do I need to be aware of right now?” This allows us to open our minds to new ideas and new solutions.
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31. The Uh-Oh Syndrome with Steve Robbins
Participant Guide
Section Reflection How has Section 4: From Intolerance to Inclusion affected how you look at diversity?
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32. The Uh-Oh Syndrome
Wrap Up & Conclusion

33. From Diversity to Inclusion
The Uh-Oh Syndrome with Steve Robbins
Participant Guide
From Diversity to Inclusion
Diversity has sometimes been about counting people.
Inclusion is about making people count.
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34. Next Steps and Things to Think About
The Uh-Oh Syndrome with Steve Robbins
Participant Guide
Next Steps and Things to Think About
What perceptions do I hold that are not serving me in my organization?
What actions can I take to change these perceptions?
How can I arrange to work with other types of individuals more often?
How can I increase the inclusion mindset in my team?
Think of a current situation you are trying to solve. How might you benefit from changing your perspectives, or including other points of view?
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35. The Uh-Oh Syndrome with Steve Robbins
Participant Guide
Thank you!
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