1. Organizational Capability Improvement
(SEPG Support Group)

2. What does Organization Capability mean …. ?
Organizational capability means the organization’s ability to carry out activities to meet its objectives

3. Organization Capability Improvement Cycle
Enhance Skill
Team work
Core Value
Coordination
Coordination
People HR
Finance
SEPG
Best Practice
Efficient
Effective
Coordination
Simplify
Experience
Training
Strategy
& Execution
QAG
Process
Tools

4. How to know An Organization is Improving… ???
“If you can not measure it,
you can not improve it”
- Lord Kelvin

5. Initial Role of Practice in 2013
1. Establish MBO Based Quantitative Appraisal System
Clarify Company Objectives to each Employee
Re-design MBO format to align with Company objectives
Collect filled MBOs from Employees
Review each MBO & Align each activity with Company Objectives
Define Parameters & formula for SLAs for each objective
Establish methods for Data collections for Parameters
2. Collect, Compile & Publish Performance Data
Collect project data (progress, Status, Meetings, Action Points, Issues etc.)
Collect employees related data (Skill Level, Trainings, Customer Feedbacks)
Co-relate the Data with Team Members’ MBO activities & SLAs
Compile & Publish
Employee MBO Progress Report
Monthly Resource Utilization
Monthly Practice wise Productivity Data
3.Facilitate & Follow-ups for project reviews and appraisal

6. What needs to be measured ..?
To get the Answers of following Questions:
People: enough people, with the necessary competencies and experience?
Business systems: processes and infrastructure sufficient?
Information: the necessary knowledge, data, information systems is available?
Financial resources: enough money and credit?

7. Future Role of Practice
Maintain project management standards , guidelines & templates
Train project managers about best practices & Tools
Track potential risks & identify the level of inter dependency for a certain projects
Analyse low performing projects & propose process changes to SPEG
Maintain Lesson learnt Database for Good & Bad practices
Standardize good practices across Company

8. About “Org. Capability Improvement” Practice
Practice Type : SEPG Support Group
Standards :
CMMI3
ISO20000
MBO
Functional Modules :
PMO (Project Management Office)
EPMS (Employee Performance Management System)
Team Strength : 4 (All Shared from other Practices)
Project Manager 1
QAG Manager 1
HR Manager 2
Clients: SEPG, All Team Mangers, Sr. Management of Company

9. MBO Architecture

10. Division of Company Objectives in Objective Groups
Project Level Quality, Delivery, Cost (QDC) Objectives
QDC Objectives (Core Business)
Weight 1
Achieve QDC Objectives for X Group Projects % 2
Achieve QDC Objectives for Y Group Projects 3
Achieve QDC Objectives for Z Projects
B. Organizational Capability Improvement (OCI) Objectives
OCI Objectives
Weight 4
Budget Achievement % 5
Quality Improvement 6
Skill up of Employees 7
Team Development 8
Participation in OCI Initiatives

11. Division of Company in Practices
A. Technical
1 Practice
2 Practice
3 Practice
4 Practice
5 Practice
6 Practice
7 Practice
B. Services
C. SEPG Support Group
HR Practice
Quality Practice
Finance Practice
Organizational Capability Improvement(OCI) Practice

12. MBO 2013

13. Practice Focus on Objective Groups for 2013
Weight A
Project Level Quality, Delivery, Cost (QDC) objectives
25% B
Organizational Capability Improvement (OCI) Objectives
75%

14. A. Practice Focus on QDC Objectives for 2013
Weight 1
Achieve QDC Objectives for X Group Projects
None 2
Achieve QDC Objectives for Y Group Projects
20% 3
Achieve QDC Objectives for Z Projects 5%

15. Objective 2 Achieve QDC Objectives for X Group Projects (20%)
Objective 2 Achieve QDC Objectives for X Group Projects (20%) * Rebuild information flow * Grow up the management level * Efficiency in operation * Strongest 3S Force * New subsidiary company and new factory support * Make sure to compliance

16. Objective 2 : Activities & Targets
New Subsidiary company & new factory support 1. 2.
Planned Activities in Existing Support Project 1. 2.
Regular Support Activities 1. 2.

17. Objective 3 Achieve QDC Objectives for Y Projects (5%)
Objective 3 Achieve QDC Objectives for Y Projects (5%) * To be committed as a world-class team

18. Objective 3 : Activities & Targets
New Projects
Regular Support Activities 1. 2.

19. B. Practice Focus on OCI Objectives for 2013
Weight 4
Budget Achievement 5% 5
Quality Improvement
20% 6
Skill up of Employees
10% 7
Team Development 8
Participation in OCI Initiatives
30%

20. Objective 8 Participation in OCI Initiatives (30%)
Objective 8 Participation in OCI Initiatives (30%) * Enhancement of customer satisfaction with continual improvement

21. Objective 8 : Activities & Targets
MBO Based Quantitative Appraisal Process Development Target: Mid Term Appraisal based on new MBO process By Sep,2013
Productivity Measurement & Monitoring Process Development Target: Productivity Registers By Sep, for Each Practice

22. “Not everything that counts, can be counted”
Some Challenges …..
“Not everything that counts, can be counted”
“Not everything that can be counted, counts”
- Quotes on Albert Einstein's office wall
Counts = is Important
Counted = measured
1. Defining Right Performance Parameters keeping in mind following Paradox
2. Do not get lost in Nitti-Gritty of data collection
3. Ensuring Practical usage of Appraisal data to build towards ideal Performance-Contingent Incentive Compensation Systems
4. Lastly, how to measure OCI practice’s own performance

23. Thanks