1. Havana Nights Staff Training – Reception October 17th, 2015
Management Team:
Loren Beasley
Alesea Wimmer
Carrie Young
Ashely McMillan
Sean Keefe
Chris Kelley

2. Our Vision
Party on the Streets of Havana before heading to the nightclub
Every guest is in a social colorful environment
Laid back, exhilarant, fun atmosphere
Bongo players along with card entertainment and background cuban music will be played
Gathering of friends, family, neighbors, etc.

3. Reception Layout
This is the space we’ll be occupying in the lower level of Festival
Space 1140 to 3100 will be our area to conduct the Havana Streets

4. Reception Floor Plan

5. Our Reception Teams
Registration team (which may include greeters atop of Festival for incoming guests to guide them to the event)
Coat Check Team
Beverage Team
Serving Team
Some employees may have special requests by management to do other tasks along the way

6. Parking Requirements
Parking for the event can be done in these 4 sections by festival
Guests will follow streets signs down to our event
Staff members may be used for further assistance

7. Greeter
This is the first experience of Havana for our guests so employees must be energetic and polite
Welcome the guest and thank them for attending our event
Be excited and filled with Havana energy!
If the coat check gets backed up, you may be asked to go help that employee out

8. Coat Check
Coat check will be conducted right after the registration process is complete
Guests will be give you their coat. Hang the coat on the numbered hanger then hand the guest the slip that corresponds with the correct number of the hanger
When the event is complete, they will hand you their number and you will retrieve their coat

9. Check-In
This person will simply check guests into the Havana Streets party
They will be getting checked off as if you’re finding their name on the VIP list for the Vidorra Nightclub
They will have special VIP access cards that they will need to enter the club
Tell them where they can find their “club seating” once they enter the nightclub

10. Mariposa Drink
Pink lemonade concentrate, white cranberry juice and club soda with a lime to garnish

11. Beverage Station
Must make sure cups, napkins, and ice is stocked the entire time
One person will be in charge of preparing the cups with ice and a napkin while the other staff member will be responsible for preparing the drink
Be prepared to aware the guest of the ingredients within the drink

12. Hors D’Ovueres Coconut Shrimp with Tropical Fruit
Roasted Vegetables and Curried Hummus on Pita Crisp

13. Servers
Will be carrying hors d’oeuvres to the guest while they are being entertained in reception
There is a vegetarian option for guests with allergies to shellfish
Be prepared to aware the guest of the ingredients within BOTH the items
The platter will be located in your right hand as a napkin will be draped over your left arm

14. Dietary Restrictions
Restrictions should have been confirmed before the guests arrived during their RSVP, but questions arrive PLEASE ASK either a manager or supervisor and we can clear any concerns of the guest.
We will provide options for guests with special requests.

15. Bussers
These people will simply be cleaning up trash around the reception area, especially on the cocktail tables and from the guests
We want our Havana streets to look clean and spotless so multiple checks around the reception area are required
The serving tray should be used as an extra hand to hold the trash until you can get to a trashcan

16. Directors
You’re job will to direct the guests to take photos at the photoboth with the car or ask if they would like to conduct in games with our card dealer (depending on your location).
Be excited and SMILE!

17. Things to Remember
This is the guests “moment of truth” when entering our event and we want them to have an awesome first impression
Stay interactive with the guests and request getting their picture by our vintage car or play a game with the card dealer
Make the guest feel comfortable and excited to be in the streets of Havana
Don’t be scared to repeatedly offer the guest hors d’oeuvres and drinks to keep them occupied and happy the entire time
This is the streets of Havana! Smile, be excited, and most importantly have fun!!

18. THANK YOU SO MUCH FOR ALL YOUR HELP! IT IS GREATLY APPRICIATED!!