1. Is the Cloud PBX right for you?
6/17/2018 9:51 AM
BRK2038
Is the Cloud PBX right for you?
Albert Kooiman – Principal Program Manager
Marc Pottier – Principal Lead Program Manager
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

2. Is the Office 365 Phone System right for you?
6/17/2018 9:51 AM
BRK2038
Is the Office 365 Phone System right for you?
Albert Kooiman – Principal Program Manager
Marc Pottier – Principal Lead Program Manager
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

3. Is the Office 365 Phone System right for you?
6/17/2018 9:51 AM
BRK2038
Is the Office 365 Phone System right for you?
Current Name
New Name
Cloud PBX
Phone System
PSTN Conferencing
Audio Conferencing
PSTN Calling
Calling Plan
PSTN Consumption
Communications Credits
PSTN Consumption Only Offer
Audio Conferencing Pay-Per-Minute
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

4. Our journey to Intelligent Communications
6/17/2018 9:51 AM
Our journey to Intelligent Communications
Demo of Calling in Microsoft Teams
Value of the Office 365 Phone System
Understanding the options for your journey
Deployment strategies
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5. Our journey to Intelligent Communications
6/17/2018 9:51 AM
Our journey to Intelligent Communications
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

6. The evolution of communications

7. Microsoft leads the frontier
Voice is changing
Constant innovation
Constant disruption
Microsoft leads the frontier
Microsoft’s journey
Hardware centric telephony
Enterprise Communications
Communications as software
Enterprise Telephony
Universal communications
Unified communications
Mobile and Real-time Web

8. Communications evolved
Collaboration and teamwork are redefining voice
2x more work teams now than 5 years ago
50% increase in collaborative work
Teams are working together across geographic divides
Unexpected calls will be ignored
Calls are initiated through messages around availability
Calls are dynamic – interaction becomes an Online Meeting

9. Intelligent communications
Digitization of content and Artificial Intelligence
Microsoft Graph of enterprise content
Bots and natural language processing
High Fidelity content capture
Smarter audio
Smarter video
Speech and translation services
Microsoft Teams

10. Communications in Office 365
6/17/2018 9:51 AM
Communications in Office 365
Powered by Skype
On-Premises
Cloud
Server
Online
Unified communications
Unified communications
Intelligent communications
Full set of enterprise value features
Faster time to value
Lower total cost of ownership
Hub for teamwork
With AI, Microsoft Graphs, bots…
IM/Presence, voice, video, meetings, conferencing, sharing
© Microsoft Corporation. All rights reserved.

11. The value of the Office 365 Phone System
6/17/2018 9:51 AM
The value of the Office 365 Phone System
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

12. Skype for Business Industry-leading voice services
Placed in Leaders’ Quadrant in Gartner Unified Communications Magic Quadrants.1
79% of U.S. enterprises are currently deploying or planning to deploy Skype for Business including telephony2
Microsoft preferred by more customers than any other IP PBX vendor
Leading Online Meeting provider, globally
1Gartner Magic Quadrant for Unified Communications
2T3i Research, Impact of Microsoft Lync on the Enterprise Voice Market

13. The complete voice solution
The phone you need
6/17/2018 9:51 AM
The Office you know
The voice you want
The complete voice solution
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

14. Demo PSTN Calling in Microsoft Teams 6/17/2018 9:51 AM
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

15. Understanding the options for your journey
6/17/2018 9:51 AM
Understanding the options for your journey
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

16. Some key principles… The products can co-exist
6/17/2018 9:51 AM
Some key principles…
The products can co-exist
Skype for Business Server
Skype for Business Online
Microsoft Teams
There does not need to be a big switch
Always be in control of your deployment
Add cloud value at your pace
Move the right users at the right time
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

17. Some key principles… The products can co-exist
6/17/2018 9:51 AM
Some key principles…
The products can co-exist
Skype for Business Server
Skype for Business Online
Microsoft Teams
There does not need to be a big switch
Always be in control of your deployment
Add cloud value at your pace
Move the right users at the right time
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

18. Skype for Business Server 2019
Office 2019 Server
Office 2019
(Clients)
Exchange Server
2019
SharePoint Server
2019
Skype for Business Server 2019
Preview mid 2018 | Release late 2018

19. Skype for Business Server 2019
Refreshed mainstream support
Quality, security and performance fixes
Refreshed Skype for Business clients
IT Pro and Voice centric release
Cloud Connected Analytics and Voice Apps
Improved Teams interop
Targeting Late 2018
Continuing commitment to on-premises and hybrid customer needs

20. Migrating from Earlier Releases
Server 2013  Server 2019
Server 2015  Server 2019
Minimum of: Windows 2016 & SQL 2016
Supported upgrade paths from Lync Server 2013 and Skype for Business Server 2015

21. Hybrid Aware Office 365 Portal for Server 2019
Microsoft Teams
Skype for Business Server 2019
Skype for Business Online
Call Analytics and Retention in one Admin Portal for all users

22. Cloud Backed Voice Services for Server 2019
Voic Service
Auto Attendant
Call Queues
One Voice App experience for all users

23. Hybrid Modern Authentication
Best in class authentication
Improved experience for split workload users
In Public Preview now for Skype for Business Server 2015
Hybrid Modern Authentication
One Authentication Experience for all users

24. Hybrid deployment options protect investments
ON-PREMISES
HYBRID
ONLINE
Hybrid will ensure interoperability between Skype for Business and Microsoft Teams with migration paths to move to Teams
With hybrid, Server 2019 will connect to the Online portal to provide consistency in administration tools, for call analytics and meeting management

25. Some principles… The products can co-exist
6/17/2018 9:51 AM
Some principles…
The products can co-exist
Skype for Business Server
Skype for Business Online
Microsoft Teams
There does not need to be a big switch
Always be in control of your deployment
Move the right users at the right time
Add cloud value at your pace
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

26. Canonical usage profiles
Eight canonical usage profiles:
Usage Profile 1: Collaboration (On-Premises Mobile)
Usage Profile 2: Field (Cell & Wi-Fi Mobile)
Usage Profile 3: Contact Center (Desk)
Usage Profile 4: Retail (On-Premises Mobile)
Usage Profile 5: Information Processing (Desk)
Usage Profile 6: Production (On-Premises Mobile)
Usage Profile 7: Administration (Desk, On-Premises Mobile)
Usage Profile 8: Executives / Managers (Mobile On-Premises & Field)

27. Usage Profile 5: Info Processing (Desk)
Key Elements of Profile:
Operational role to process transactions for core business
Works with defined workflows (CRM, ERP, orders, non-call center help desks, scheduling, logistics, purchasing, et al.)
Workflows may have automation for exceptions, communications
Transactions sourced from automated systems or customer requests via and/or web portals.
Customer or supplier contacts mostly via or postal mail
Exception contacts often routed to account rep, call center
Most are non-exempt workers at desk (office, home, off-shore)
Typical Communications – Past / Current State:
as primary tool in conjunction with workflow
Usually provided with a (very low use) phone on desk
Voice mail provided, though usually only for ‘family’ calls
IM and presence may be used for some, but not common
Essential Voice / Telephony Capabilities
Single line or most basic multi-line phone
No speakerphone or headset
Possibly a hunt group (may use CRM software, but not usually needed)
Voice mail (UM is OK)
Likely to benefit from full collaboration suite
Roles in Industry Groups (% of total headcount)
Cross Industry: IT NOC, HR Payroll/Benefits, Purchasing, et al.
Manufacturing/Distribution: Order Processing (<10%)
Finance/Insurance: Account/Portfolio/Policy Service Clerks (~15%)
Education: Registrar, Bursar (<5%)
Government: Tax/Permit/Records Clerks (~15%)
Utilities: Account Clerks (<10%)
Optimal Communications Roadmap / Future State
Could serve this group entirely from either:
with voice mail and voice calling included
Voice and voice mail in the workflow application
No change – stick with current basic capabilities
Differences from Other Profiles:
Internal processing with defined workflows
Work and workflows based on core business applications such as ERP, Accounting, Payroll, Contracts, POs, etc.
Desk-based (whether office, home, off-shore)

28. Identifying the right user personas
Eight canonical usage profiles:
Usage Profile 1: Collaboration (On-Premises Mobile)
Usage Profile 2: Field (Cell & Wi-Fi Mobile)
Usage Profile 3: Contact Center (Desk)
Usage Profile 4: Retail (On-Premises Mobile)
Usage Profile 5: Information Processing (Desk)
Usage Profile 6: Production (On-Premises Mobile)
Usage Profile 7: Administration (Desk, On-Premises Mobile)
Usage Profile 8: Executives / Managers (Mobile On-Premises & Field)

29. Voice Deployment strategies
6/17/2018 9:51 AM
Voice Deployment strategies
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

30. Product / Feature matrix
Microsoft 2016
6/17/2018 9:51 AM
Product / Feature matrix
Skype for Business Server
Skype for Business Online
Teams Q4 Coming
Teams Next
Core calling features
Advanced calling features
PSTN Connectivity
Online Meetings
PSTN Conferencing
Extensibility
Compliance
Management
Artificial Intelligence
© 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

31. PSTN deployment options
Microsoft 2016
6/17/2018 9:51 AM
PSTN deployment options
Server
Server + Cloud PBX with On-prem Connectivity via Hybrid
Cloud PBX with Cloud Connector Edition
Cloud PBX (current)
Phone System (Cloud PBX)
Phone System (next)
Client options
Skype for Business
Teams
PSTN connectivity options
On-premises
On-prem with OPCH
Microsoft PSTN Calling
Local carrier PSTN
Users homed
On-premises or Online
Online
Voice routing
Full on net
Via PSTN (off-net) between on-premises and MSFT PSTN Calling
For
Existing customers
Greenfield
Existing and Greenfield customers
Microsoft PSTN Calling availability: US, Canada, UK, Ireland, Germany, Spain, France, Netherlands, Belgium
© 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

32. Guidance for Customers with Cloud Intent
Microsoft 2016
6/17/2018 9:51 AM
Guidance for Customers with Cloud Intent
Current Deployment Type
Steps to take
No Lync Server or Skype for Business Server
Pilot Teams for IM, Meetings and Voice
Develop cloud adoption plan
Server without Enterprise Voice
Optimize your current Skype for Business environment for Teams
Pilot Teams alongside Skype for Business
Enable Teams side-by-side with Skype for Business
Drive value through cloud adoption
Server with Enterprise Voice or other on-premise investments
Develop migration plan based on current implementation and contracts
Pilot Teams with Side by Side experience for users
Consider Skype for Business Server 2019
Drive new value through cloud adoption
© 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

33. 6/17/2018 9:51 AM
Q&A
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

34. Please evaluate this session Your feedback is important to us!
6/17/2018 9:51 AM
Please evaluate this session Your feedback is important to us!
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© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

35. 6/17/2018 9:51 AM
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.