1. Managing ego

2. Egoism Ego The conscious thinking subject
The part of a person that can think and feel
Egoism
Theory that bases on morality on self-interest, systematic selfishness, self-opinionatedness

3. Ego states
Parent ego
Adult ego
Child ego

4. Ego states
At anytime in any situation, we hold our conversation initiating speech from one of these ego states, directing to another persons one of these ego states
Involvement of the similar or different ego states in a conversation between the two persons makes one ‘communication transaction’.
In any organizational setting, three basic rules work.

5. RULE 1: Complementary Transaction
When transactions are parallel between the two ego- states of the Manager and the Subordinate, Communication is most easier and congenial.
This is called ‘Çomplementary’ Transaction.
Extension Functionaries at all levels should try to maintain this type of transaction in their communication behaviour

6. 3 major systems of complementary transaction:
Fig 1: Parent-Parent Transaction
Supervisor
Supervisee P P
Workers today are not like they used to be earlier
Yes Sir, you are right.
All the time they think of what they get A A C C

7. 3 major systems of complementary transaction:
Fig 2: Adult-Adult Transaction
Supervisor
Supervisee P P
How much raise we can expect this year
I think we are getting Rs. 500/- as bonus A A C C

8. 3 major systems of complementary transaction:
Fig 3: Child - Child Transaction
Supervisor
Supervisee P P
Lets not finish that today, I am too tired
Okay, lets go out for a drink A A C C

9. RULE 2: Crossed Transaction
When we desire to get engaged in a complementary transaction with another person but another person responds from the ego-state other than the one he was intended, “Crossed Transaction” takes place.
In such transaction, communication is invariably disrupted and finally stopped.

10. 4 major systems of Crossed Transaction:
Fig 1: Adult-Adult, Child-Parent
Supervisor
Supervisee P P
If you now go home peacefully, I will talk about your demand later
No Sir, we will not move until we get our demand met. We want action and we want it now. A A C C

11. 4 major systems of Crossed Transaction:
Fig 2: Adult-Adult, Parent-Child
Supervisor
Supervisee P P
How much raise we can expect this year.
Why we should worry about it. We should do our job. Account section will take care A A C C

12. 4 major systems of Crossed Transaction:
Fig 2: Parent-Child, Parent-Child
Supervisor
Supervisee P P
Dinesh, I think you are going to finish that report you were supposed to
You are not my boss on this account A A C C

13. 4 major systems of Crossed Transaction:
Fig 2: Child-Parent, Child-Parent
Supervisor
Supervisee P P
I hate the way you criticise me
You will realise what I said about you only when I leave this place A A C C

14. RULE 3: Ulterior Transaction
When both the parties in a situation socially transact overtly from their adult-ego but psychologically their covert meanings are different, ‘Ulterior Transaction’ takes place.
This is called “Game”. It inhibits accurate and open communication between the people.

15. 2 types of Ulterior Transaction
Angular Transaction when 3 ego-states are involved
Duplex Transaction when 4 ego-states are involved

16. Angular Ulterior TransactionP P
Social: Scooter will be great for you but you cannot afford it Psychological: So that I could allot the advance to my favourite
Social: You are right Sir, I cannot afford it
Psychological: However, I am not going to decline the advance I will say I will buy the scooter A A C C

17. Duplex Ulterior Transaction
Social: Ms. Rekha , lets have lunch together Psychological: I will get an opportunity to know you better
Social: Okay Boss
Psychological: I too would like to know you A A C C

18. Conclusion
In majority of events, Extension functionaries should desist from playing with the Ulterior Transactions in their communication behaviour.
It not only spoils organizational climate but also badly affects work and productivity.
Game playing is very dangerous for the growth of profession, though, sometimes, individuals’ vested interest are well served but that too at the cost of others.

19. Conclusion
Crossed transactions should also be avoided because it will not only disrupt communication interaction but will also sow the seeds of conflict leading to enmity, extension functionaries, by and large, need to establish complementary transaction with their communication behaviour.
But in actual practice, this has not been the case.
Ulterior transactions are more pronounced in their communication behaviour especially at higher levels of the hierarchy.

20. Thank you..