1. 1 2 3 4 5 6 7 8 MANAGER MEETING AGENDA
Represent our Values in all that you do daily
How to dispose of company – owned property and material 2 3
How to dispose of resident-owned property
Proper Screening Steps to ensure qualified residents and good neighbors 4 5
Drop box and rent collection procedures
Accepting bids 6 7
Punctuality / Punching In
Discussion, Questions and Answers 8

2. EXEMPLIFY IAM VALUES
Any communication, signage, postings or notifications need to be typed professionally by management, not handwritten
Property needs to be completely ready by office opening - including clean pools year-round
Resident visits should be in accordance with move-in visit policy and renewal program
Offices should not be closed without supervisor approval other than lunch in one person offices
Rules can be enforced while being friendly and professional – talking to a resident is usually effective

4. DISPOSAL OF PROPERTY TYPES OF PROPERTY SALE NEEDS APPROVAL
Appliances, water heaters, air conditioners, copper
Parts, supplies, equipment
Furniture, fixtures, electronics
To sell old items, supervisor approval is needed BEFORE sale
Receipt or bill of sale needed
Proceeds go to miscellaneous income
DISPOSAL
NOT ACCEPTABLE EVER
If an item is old, damaged and not salvageable
Must be in accordance with EPA standards
Must be documented
Sale of items without supervisor approval and documentation
Sale of items with proceeds going to staff
Disposal without documentation

5. RESIDENT-OWNED PROPERTY
DISPOSAL OF RESIDENT-OWNED PROPERTY
RESIDENT-OWNED PROPERTY
ANY ITEM LEFT BEHIND BY A RESIDENT INCLUDING CLOTHING LEFT BEHIND,
SMALL APPLIANCES, FURNITURE, DECOR, TOYS, DISHES, ELECTRONICS
ALREADY DISCUSSED
SEE IAM FORM ”WHEN ITEMS ARE LEFT BEHIND” FOR SPECIFIC INSTRUCTIONS – MANAGEMENT SHOULD BE ENTERING FIRST
PERISHABLE
SHOULD BE DISPOSED OF ACCORDING TO LAW. ITEMS SHOULD BE INVENTORIED, DOCUMENTED IN FILE AND DISPOSED OF PROPERLY.
NOT ACCEPTABLE EVER
NOTHING SHOULD EVER BE TAKEN BY AN EMPLOYEE
WITHOUT PRIOR WRITTEN NOTIFICATION FROM RESIDENT

6. APP JOB PROPER APPLICANT SCREENING SCREENING
Would you rent your home to someone who did not pay their rent before or already owed you money?
APP
SCREENING
THE PURPOSE OF SCREENING AN APPLICANT IS TO ENSURE THAT WE ARE MOVING QUALIFIED PEOPLE IN THAT WILL BE RESPONSIBLE RENTERS AND GOOD NEIGHBORS
JOB
Ensure that the application is completely filled out – ALL areas are important to make an informed decision.
Review the application before the applicant leaves to make sure you have all the info
Verify current and prior rental history are filled out.
Verify all addresses that reflect under address information.
Pay attention to whether there is an address discrepancy. If there is, require proof of address in the form of a utility bill.
Verify that the applicants qualify at 3 times the amount of the rent. Recent pay stubs and verification of source of income are needed. Verify that the length of employment meets our qualifying criteria by contacting HR department or having resident provide hire info on stubs.
Make sure that all data is entered accurately into Onesite the first time so that the score you get back is accurate.
If file is incomplete, a decision cannot be made.
Once file is complete, make the decision that is in the owner’s best interest. Do they fully qualify? Are they responsible renters and potentially good neighbors?

7. MISTAKES RESULTING IN UNQUALIFIED RESIDENTS
Application
Lacks info
Income is not verified
Rental
history not
researched
Onesite
info incorrect
No JOB
verification
Ensure that the application is completely filled out – ALL areas are important to make an informed decision.
Review the application before the applicant leaves to make sure you have all the info
Verify current and prior rental history are filled out.
Verify all addresses that reflect under address information.
Pay attention to whether there is an address discrepancy. If there is, require proof of address in the form of a utility bill.
Verify that the applicants qualify at 3 times the amount of the rent. Recent pay stubs and verification of source of income are needed. Verify that the length of employment meets our qualifying criteria by contacting HR department or having resident provide hire info on stubs.
Make sure that all data is entered accurately into Onesite the first time so that the score you get back is accurate.
If file is incomplete, a decision cannot be made.
Once file is complete, make the decision that is in the owner’s best interest. Do they fully qualify? Are they responsible renters and potentially good neighbors?
Screening detail not reviewed
Move-in before decision

8. AGENDA

9. Address entered incorrectly

12. NIGHT DROP BOXES 2
PROFESSIONALLY CLOSE AND POST MESSAGE STATING WHY 1
ALL DROP BOXES ARE CLOSED INDEFINITELY AT ALL TIMES
ALL RESIDENT TO BE NOTIFIED OF PAYMENT PROCEDURES IN WRITING AND 4
PAYMENTS CAN BE RECEIVED UNTIL 10:00 AM ON 4TH NOT LATE 3
ARRANGEMENTS NEED TO BE MADE TO HAVE ALL OFFICES OPEN ON 3RD OF MONTH 6 5
COMPASSION GOES ALONG WAY TOWARDS RESIDENT RELATIONS

13. THREE BIDS MUST BE TAKEN FOR WORK THAT CANNOT BE DONE IN-HOUSE
BID PROCESS
THREE BIDS MUST BE TAKEN FOR WORK THAT CANNOT BE DONE IN-HOUSE
A SCOPE OF WORK MUST BE PREPARED FOR ALL WORK TO BE BID
PHOTOS NEED TO BE TAKEN OF WORK TO BE PERFORMED
A MINIMUM OF THREE ”APPLES TO APPLES” BIDS MUST BE RECEIVED BY QUALIFIED CONTRACTORS
BIDS MUST INCLUDE WARRANTY PERIOD, START AND FINISH TIME FRAME, CONTRACT AMOUNT, REALISTIC PAYMENT TERMS
IF BID IS IN RESPONSE TO AN INSPECTION OR NOTICE, A COPY OF THE DOCUMENT MUST BE SUBMITTED WITH THE BID PACKAGE
ALL BIDS MUST BE SUBMITTED WITH A COMPLETED BID SUMMARY SHEET

14. PUNCHING IN/PUNCTUALITY
PUNCHING IN DAILY
ALL EMPLOYEES MUST PUNCH IN DAILY INCLUDING WHEN LEAVING FOR AND RETURNING FROM LUNCH
REMINDERS
SET REMINDERS IN OUTLOOK, ON AN ALARM OR YOUR PHONE TO REMIND YOURSELF AND YOUR STAFF TO PUNCH IN
ADJUSTMENTS ARE TIME CONSUMING
READY TO WORK
EVERYONE SHOULD BE ON TIME READY TO WORK AS EXPECTED
MAKE-UP, HAIR AND BREAKFAST SHOULD TAKE PLACE BEFORE REPORTING TO WORK
BEFORE OPENING
S.O.S MEETING TIMES HAVE NOT CHANGED
PROPERTIES ARE TO BE WALKED WITH REMEDY LIST BEFORE OFFICE OPENING

15. DISCUSSION, QUESTIONS, ANSWERS
Q&A
DISCUSSION, QUESTIONS, ANSWERS