1. Six Sigma Yellow Belt Case Submitted by : Suryasnata Mohapatra

2. Implementation Approach & tools used
Project : Improvement in Effective Project Facilitation Support in AppsOne BU
About the Project
There was scope of improvement in AppsOne Project facilitation support.
Scope: TS, CSD and AM Projects in Apps One BU, excluding QMS Light Projects
Improvements rolled-out in
AppsOne BU:
Involvement with entire project team for awareness of QA processes.
Introduction of Facilitation Tracker, Facilitation Ageing, RAG status for Facilitation deliverables and Weekly Facilitation Dashboard for more effective tracking.
Intermediate facilitation status mails to be sent in interval of 15 days
Potential issues being highlighted to Senior Management well in advance
Pain Area identified
Need of more support from most of the project for preparation of deliverables
Schedule variance of Average 62 % in completion of Facilitation activity.
Average of 5 mandatory deliverable incomplete even after completion of facilitation support.
Need of more effective tracking of facilitation activities.
Benefits:
There has been significant improvement in the Time adherence to complete the facilitation support from an average of 71 days to 47 days.
and improvement in the completed deliverables from 2 out of 7 to 5 out of 7.
Saving of 192 effort hours on an average per facilitation.
Implementation Approach & tools used
Six sigma & Lean methodology
Tools used: Histogram, Flow Chart, Brainstorming, Fish-Bone Analysis.

3. Fish Bone Analysis to Find Root Cause

4. Value Added Processes For More Effective Tracking
BEFORE AFTER

5. Histogram Analysis to check Improvement
Reduction of 33% in average facilitation completion time after improvements being rolled out
Analysis of Facilitations completed in the Month of April
Analysis of Facilitation completion time from the May-11 to April-12
Improvement of 200% in average number of completed Deliverables
Analysis of number complete and in-complete deliverables BEFORE
Number complete and in-complete deliverables AFTER