1. Review Statistics from the National Sales Executive Association :
2% of sales are made on the 1st contact
3% of sales are made on the 2nd contact
5% of sales are made on the 3rd contact
10% of sales are made on the 4th contact
80% of sales are made on the 5th-12th contact

2. Bookings and Orderings
Module 2 Unit3
Bookings and Orderings

3. book book bookable booking (make a booking)
to arrange with a hotel, restaurant, theatre ect to go there at a particular time in the future
1 I’d like to book a table for 6.
2 Sorry, we’re fully booked/booked up for the 12th.
3 He asked his secretary to book him on the next flight to London.

4. Order 1 to write down what a customer in a restaurant wants
Let's order ...
Sir, may I take your order now?
I wish to order, but the waiter is busy.

5. Order 2 to prescribe The doctor ordered rest for the patient.
3 very difficult task
Getting the crop harvested with so few hands to help was a tall( large) order.

6. Part 1---Warming Up Learn the following expressions:
1 departure airport, on arrival
2 make the booking provisionally
3 flight availability

8. 5 toner cartridge

9. What is an order? An order is a request to supply a specified
quantity of goods.

10. Part 1---Warming Up 6 fill the order 7 list under 8 pick up or deliver
depending on you want to pay for the service or not
9 a discount rate
Is there discount for cash?
10 enquire/inquire about…
Vacancies. Enquire within.
招聘。详情入内。

11. Part Ⅱ---Getting prepared
Discussion:
1 What’s the advantage of online booking over telephone booking?

12. Advantages
Booking online allows you to make your reservations efficiently. Most hotel and airline websites are intuitive to the user, allowing you instant access to a nice overview of availability and prices.

13. Advantages
you can always research destinations at your own pace, shop around for the best lodging and flight options, and make a more informed decision about your travel right from your computer without having to call around to hotels and airlines. There is no need to worry even if you need to travel on short notice.

14. Advantages
On the phone it is different. You may be placed on hold or go through a long conversation. The information provided will be very limited. It is almost not possible for the operator to pass you a great overview.

15. Advantages
Booking trips online does not only mean convenience but they also spell savings on operational and sales costs. There are significant discounts available on the internet.

16. Part Ⅱ---Getting prepared
Discussion:
What about the potential problems?

17. Problems cancellations on short notice some issues uneasy to handle
fees and surcharges added
special requests
general terms
web sites go down
fraud on the Internet

18. Discussion:
If you’re responsible for booking company trips, how do you do that?

19. Booking Company Trips 1 Ask about details of the trip
2 Give an overview of hotel and flight options and take down their choice
3 Book flight/hotel provisionally and check with your colleague
4 pay for the flight/hotel

20. 1 Ask about details of the trip
Conversation 1
1 Ask about details of the trip
When are you going to leave?
Let me take a note of your detailed schedule.
Any preferences for this trip I need to keep in mind?

21. Conversation 1 2 Overview and choice Overview:
Check out the website and you can
search any destination mentioned in this
conversation

22. Conversation 1 2 Overview and choice Overview: flights
flight+hotel deal: saving
flight types:
one way, return, multiple destinations
overnight flight
non-stop flight, one-stop flight, two-stop
Frequent flyer card number

23. Conversation 1 2 Overview and choice Overview: 1 use approximations
Make your talk more efficient
Approximations
details

24. Conversation 1 2 Overview and choice Overview: 2 time differences
“We arrive before we
leave.”
A nice idea: tell the duration and use local time

25. Conversation 1 2 Overview and choice Overview: 3 hotels
Destination/hotel name
Check-in date
Check-out date
No specific dates yet
Preferences

26. THE ROYAL HOTEL Reservation Form
No of Nights: six          
Terms: ＄ 300
Room Type:  single
Remarks:  A quiet room away from the street is preferred.
Date:              
Signature:

27. Conversation 1 3 Other particulars Overview: check-in
Get your boarding pass
Drop off your luggage
Go through securities
Proceed to your terminal
and gate
Self check-in
Mobile check-in
Web check-in

28. Conversation 2 Office Supplies: http://www.nordisco.com/
Check out the website and get some idea
of office supplies.

29. Conversation 2 In this conversation we talk about: Toner cartridges
Shredder oil/lubricants
Coffee supplies

30. toner cartridge

31. shredder shredder bag

32. Coffee warmer
toaster
Coffee maker

33. Conversation 2 1 Ordering online spells convenience and savings
2 Place a quick order if you need to book office supplies on short notice .
3 A commercial food service is a business which provides food service to companies.

34. Conversation 2 Learn the expressions: 1 out of ink 2 place an order
3 shredder oil
4 the housekeeping department
5 order history

35. Conversation 2 Learn the expressions: 6 place a quick order online
7 coffee service
8 commercial service

36. Conversation 2 Learn the expressions: 9 breakroom appliances
restroom/bathroom 洗手间
toilet---a less delicate word
10 general information

52. Part Ⅳ Reading

53. Bathroom Cleanliness

54. Bathroom Cleanliness Specific areas: 1 counter top (wet and dirty)
sink (unwanted hair)

55. Bathroom Cleanliness
Specific areas:
2 floor (wet and dirty)

56. Bathroom Cleanliness
Specific areas:
3 seat (wet)

57. Part Ⅴ From Speaking to Writing
Yes:
1 The company must change the name of its bottled water product.
2 The sales representatives adopted a new approach.
3 The managers decided to change the name of our project.

58. Part Ⅴ From Speaking to Writing
Yes:
4 We recommend names that parallel the age-old and pure qualities of the product.
5 We recommend that your company avoid ‘earth surface’ words.