1. Symantec Business Critical Services Premier
Securing Greater Value
Salvador Coliz
©2014 Symantec Corporation. All rights reserved.

2. A proactive service delivery model
Symantec Business Critical Services Premier includes:
Simplify support, maximize return, and protect your infrastructure. 1 2
A named services expert designated for your business
Rapid response issue resolution 3 4
Proactive planning and risk management
Included access to Symantec technical education
Symantec Business Critical Services Premier

3. Gain a champion inside Symantec1
Get expert proactive help from your Business Critical Account Manager (BCAM) who understands your business needs.
Simplify, Maximize, Protect
Acts as a single point of contact for your critical cases
Customizes Support Services to fit your business needs
Coordinates more seamless software upgrades and migrations
Helps organize staff training/education through Symantec Education Services
Acts as a trusted advisor to help you succeed
IMPACT
Symantec Business Critical Services Premier

4. Speed issue resolution with priority access to experienced technicians2
If it breaks, we fix it. Your issues get priority treatment.
Only highly experienced technicians are assigned to resolve your issues—onsite if necessary.
BCAM oversight helps you get the best Symantec has to offer
Post-issue, you’ll have case history reports, root cause analysis, and post-mortem analysis for continual improvement
Simplify, Maximize, Protect
Reduces risk
Mitigates the impact of failure
Improves stability and reliability
IMPACT
Symantec Business Critical Services Premier

5. Win with proactive planning and management3
A Business Critical Engineer (BCE) works with you to optimize your Symantec environment to suit your business needs.
Support extensions for select product families give you more time to plan.
Simplify, Maximize, Protect
Helps minimize downtime by identifying potential issues before they impact performance
Use each product feature fully to get the most value from your software investment
IMPACT
Symantec Business Critical Services Premier

6. Maximize staff effectiveness with Symantec Education Services4
Empower your staff to fully utilize product features and capabilities.
Instructor-led trainings and online courses will help your staff get the most from their Symantec technology.
Simplify, Maximize, Protect
Less human error
Increased productivity
Fuller, more efficient use of technology
Reduction of staff knowledge gaps that hamper efficiency
IMPACT
Symantec Business Critical Services Premier

7. Symantec Business Critical Services Premier
Simplify
A single point of contact who acts as your champion within Symantec.
Maximize
Get proactive help from highly experienced technicians who help you maximize the value of your technology investment.
Protect
With rapid issue resolution and access to technical education for your staff, you’ll minimize downtime.
Symantec Business Critical Services Premier

8. Secure greater value with Symantec Business Critical Services Premier