1. Keeping Care Person-Centred Keys to Care and more… March 2017
Vic Rayner, Executive Director
National Care Forum
This presentation has been designed to give you some strategic headlines to share with your senior team and your board. It is intended that you can use the slides either as they are, or chop and change them to suit your audience, include your own statistics etc.
We have also included key information from three of our partners, which we hope will be useful. This is the first CEO presentation of its kind from the NCF, so we value your feedback – please let us know what you think, and how you use it.

2. Introducing the National Care Forum
Not for profit
Membership
Connectivity
Innovation
Evidence
Leadership
Quality
Details of how to join here

3. Keys to Care – Relatives and Residents Association
Independently evaluated by

4. Why were KEYS TO CARE produced?
Feedback to Relatives and Residents Association Helpline about rushed care.
Desire to support front line staff
Need for something designed by the people who live and work in a range of care settings
Funded work, endorsed by Skills for Care

5. Keys to Care – Key Themes
The Keys to Care – covering Care Plan,
Continence Care and Mouth & Teeth Care to the deeply sensitive issues of Dementia and End of Life Care.
The key things to
Think about
Ask Do .

6. Keys to Care
The Keys to Care resource was designed primarily for care workers and healthcare assistants and also found useful for relatives and others.
Jargon free, practical, easy to read and use.
“A brilliant idea and so well executed.”
Sharon Allen, CEO of Skills for Care

7. Keys to Care - Purpose
The Keys to Care resource is unique because it is:
Designed for the busy health and care worker
Easy to read and use
Attractive and durable
Flexible in use

8. Impact on Quality
How has Keys to Care resource impacted the quality of care provided? More than 50% of care workers
agreed or strongly agreed with these statements:
I seek more advice and guidance about doing my job
I look for ways to improve what I do
I am more involved in deciding how to care for people
I know better what I and others should be doing
I care more about the person and/or my job
I am better at my job
University of Worcester, Association for Dementia Studies, Evaluation of the Keys to Care Resource, February 2016

9. Evaluation
89% of care workers used the ‘Keys’ all the time, frequently or sometimes
The flexibility of the ‘Keys’ was reflected in the multiple ways they were used by care workers

10. Designed for Care Workers
by the care sector
‘They help us focus and remember what is important to caring, as people can become complacent and forget’
‘It is so easy to slip in to a routine, and they (the Keys to Care) remind you to think about the person and look after people as individuals’

11. Keynotes Each Key has a complementary Keynote.
The Keynotes expand and develop each topic with hints, tips, practical examples and the underpinning Regulations.

12. Download the app or order cards here

13. Care Home Charter – Patients Association (Jan 2017)
Care Home Charter for Swallowing and Medicines
Key Pledges for Patients and Health Care Professionals
Built on research based on a recent survey of 30 care homes which found staff are crushing tablets and mixing them with food to make medication easier to swallow.
Recognises that altering medication in this way could compromise residents’ safety.
The Charter gives information to care home residents and provides a steer
to professionals about the requisite knowledge and skills around dysphagia and medicines administration.

14. Making it Real - TLAP Key Themes
Information and Advice: having the information I need, when I need it
Active and supportive communities: keeping friends, family and place
Flexible, integrated, care and support: my support, my own way
Workforce: my support staff
Risk enablement: feeling in control and safe
Personal budgets and self funding: my money

15. Leading Change, Adding Value
A framework for nursing, midwifery and care staff, enables all nursing, midwifery and care staff to change the narrative of how we communicate with each other and the people who use services. Launched May 2016
For people using social care the commitments in the framework make sure that people can say:
I can live the life I want and am supported to manage any risks;
I have choice and control and feel safe;
I have the information and advice I need to stay healthy and as independent as I want;
I am still connected to my local community through friends and family;
I have a voice to control the planning and delivery of my care and support;
I have caring compassionate support delivered by competent people;
My family is supported to care which helps us all to cope.”

16. Keep in touch! Vic.rayner@nationalcareforum.org.uk @vicrayner