Presentation is loading. Please wait.

Presentation is loading. Please wait.

Browse the site… http://www.iqa.org BS2914 Quality Management & Customer Care 9: IQA/Customer Care Case Study Browse the site… http://www.iqa.org 2.

Published byLoraine Simmons Modified over 6 years ago

Similar presentations

Presentation on theme: "Browse the site… http://www.iqa.org BS2914 Quality Management & Customer Care 9: IQA/Customer Care Case Study Browse the site… http://www.iqa.org 2."— Presentation transcript:

1 Browse the site… http://www.iqa.org
BS2914 Quality Management & Customer Care 9: IQA/Customer Care Case Study Browse the site… 2. Make a note of what you found most useful/interesting and then put in a note to fellow course members

2 Speed read the ‘Branch Office in Building Society’ case study…..
BS2914 Quality Management & Customer Care 9: IQA/Customer Care Case Study Speed read the ‘Branch Office in Building Society’ case study….. Make a checklist of the elements of a Customer Care policy that flows from this

Download ppt "Browse the site… http://www.iqa.org BS2914 Quality Management & Customer Care 9: IQA/Customer Care Case Study Browse the site… http://www.iqa.org 2."

Similar presentations

Interest Groups Standard 12.6.4 Describe the means that citizens use to participate in the political process (e.g., voting, campaigning, lobbying, filing.

Interest Groups Standard Describe the means that citizens use to participate in the political process (e.g., voting, campaigning, lobbying, filing.
Writing a Business Plan

Writing a Business Plan
VPNs Virtual Private Networks. VPNs: Purpose Emulate a private network using shared Service Provider infrastructure Same policies as private network What.

VPNs Virtual Private Networks. VPNs: Purpose Emulate a private network using shared Service Provider infrastructure Same policies as private network What.
Speed Restoration (FUP) Flow : ( let us consider a customer with AAA Policy/ Plan say; 4Mbps upto 6GB, 1Mbps after 6GB.) 1. If Customer crosses the 6GB.

Speed Restoration (FUP) Flow : ( let us consider a customer with AAA Policy/ Plan say; 4Mbps upto 6GB, 1Mbps after 6GB.) 1. If Customer crosses the 6GB.
Institutions in our community

Institutions in our community
TUC Education Introduction to Continuing Safety Rep Development (CSRD)

TUC Education Introduction to Continuing Safety Rep Development (CSRD)
Chartering a path to the B – belonging I – independence G – generosity M – mastery University of Wyoming 4-H Program, June 2009.

Chartering a path to the B – belonging I – independence G – generosity M – mastery University of Wyoming 4-H Program, June 2009.
Library Volunteers Training Module 5 – Site Prep and Going Live.

Library Volunteers Training Module 5 – Site Prep and Going Live.
Kurt McGhee Bellevue University September 21, 2014.

Kurt McGhee Bellevue University September 21, 2014.
Economic Policy Fiscal and Monetary Policy What is policy? –Actions decided upon by government agencies/branches and usually involving choices among.

Economic Policy Fiscal and Monetary Policy What is policy? –Actions decided upon by government agencies/branches and usually involving choices among.
THE POLICY CONVERSATION. Welcome to The Policy Conversation! One of the most common communication tasks of customer service professionals is to explain.

THE POLICY CONVERSATION. Welcome to The Policy Conversation! One of the most common communication tasks of customer service professionals is to explain.
* Where on the periodic table are they? * What are their similar characteristics? * Which atoms are members of this group? * What does society use them.

* Where on the periodic table are they? * What are their similar characteristics? * Which atoms are members of this group? * What does society use them.
Using the Internet to Conduct Academic Research Gove N. Allen A. B. Freeman School of Business Tulane University.

Using the Internet to Conduct Academic Research Gove N. Allen A. B. Freeman School of Business Tulane University.
Section 2.1 Crimes and Criminal Justice. Section 2.1 Crimes and Criminal Justice.

Section 2.1 Crimes and Criminal Justice. Section 2.1 Crimes and Criminal Justice.
Geothermal Friends for the earth.

Geothermal Friends for the earth.
Instore- Displaying Diamonds. Co-ordinate your displays to your presentation Display your diamonds in a manner that follows your customers thought process.

Instore- Displaying Diamonds. Co-ordinate your displays to your presentation Display your diamonds in a manner that follows your customers thought process.
Elements of Financial Statements. Purpose of financial statements Reporting accounting information to external decision makers.

Elements of Financial Statements. Purpose of financial statements Reporting accounting information to external decision makers.
Sustainability from instant benefits to long-term impact – sustainability in Scouting 6th European Scout forum, Obidos, Portugal, March 2009.

Sustainability from instant benefits to long-term impact – sustainability in Scouting 6th European Scout forum, Obidos, Portugal, March 2009.
Marc Wortmann Executive Director Alzheimer’s Disease International London, UK.

Marc Wortmann Executive Director Alzheimer’s Disease International London, UK.
Plan My Move (PMM) Vickie LaFollette Office of Family Readiness Policy Military Community and Family Policy.

Plan My Move (PMM) Vickie LaFollette Office of Family Readiness Policy Military Community and Family Policy.

Similar presentations

Ads by Google