ACCOUNTS & FINANCE MEETING

ACCOUNTS & FINANCE MEETING 17.02.2017

TRA KANNUR BA

REVENUE COMPARISON

SSAwise Revenue Comparison 2015-16 Vs 2016-17
(Amount in Crs. of Rs.) TOTAL REVENUE BA (Up to Jan’16) (Up to Jan’17) VARIATION % OF Palakkad 123.56 138.55 14.98 12.13 Thrissur 206.52 229.56 23.03 11.15 Malappuram 135.26 148.58 13.33 9.85 Alappuzha 132.42 145.29 12.87 9.72 Kannur 266.76 292.35 25.59 9.59 Kozhikode 194.62 212.78 18.16 9.33 Kollam 154.82 165.34 10.52 6.79 Pathanamthitta 112.46 118.66 6.20 5.52 Trivandrum 218.67 229.88 11.20 5.12 Ernakulam 386.75 398.51 11.77 3.04 Kottayam 166.82 169.41 2.59 1.55 TOTAL 150.24 7.16 Basic IUC & USO 72.85 56.75 -16.11 -22.11 Mobile IUC & Infra 208.75 234.57 25.82 12.37 NB 5.50 4.92 -0.58 -10.54 159.38 6.68

Comparison of Revenue Upto JAN.17 <>JAN.16 (In '000s)
SLR BASED_ KANNUR BA Service Upto JAN.17 Upto JAN.16 Variance % Variance Phones 51.00 53.26 -2.26 -4.24 Surcharge 0.95 0.98 -0.02 -2.30 PCO 0.71 0.84 -0.13 -15.94 FTTH 1.58 1.20 0.38 31.30 BB 58.28 52.88 5.40 10.20 EB/Ccts 0.40 0.67 -0.28 -40.78 IUC 0.00 0.02 -76.56 IN service 0.01 100.00 Total CFA 112.94 109.86 3.08 2.80 Mob.Prepaid 170.29 147.44 22.85 15.50 Mob.Postpaid 6.83 6.64 0.20 2.96 CDMA WLL 1.02 1.48 -0.46 -31.06 CDMA Prepaid 0.05 0.06 -0.01 -15.78 Wimax 1.26 1.30 -0.04 -3.01 Total CM 179.46 156.92 22.54 14.36 CFA+CM 292.39 266.78 25.62 9.60

Target V/s Achievement -Upto Jan.17 <> Jan.16(In cr.)
Items Target Prop. target Achieve-ment % achievt short fall (-) Basic Plus 84.83 70.69 52.66 74.49 18.03 BB 85.94 71.62 58.28 81.38 13.34 FTTH 1.73 1.44 1.58 109.46 -0.14 IUC 1.00 0.83 0.00 0.59 CDMA 2.30 1.92 1.07 55.96 0.84 Wimax 2.31 1.93 1.26 65.49 0.66 Total CFA 178.11 148.43 114.86 77.38 33.57 CCTS 1.89 0.40 25.35 1.18 EB Mobile 280.28 233.57 177.12 75.83 56.44 Total CM Gr.total 460.28 383.57 292.38 76.23 91.19 Monthly Target 38.36 cr. *Target revised from to vide ltr dtd.8/2/17

Anticipated Revenue for 2016-17 - Upto Mar
Anticipated Revenue for Upto Mar with reference to (In Cr.) Service Upto Jan.17 Feb.17 Mar.17 Cumu. Total Upto Jan.16 Feb.16 Mar.16 Phones 51.01 4.50 60.01 53.26 5.49 5.14 63.89 Surcharge 0.96 0.80 2.56 0.98 0.10 1.18 PCO 0.70 0.60 1.90 0.84 0.08 1.00 FTTH 1.58 1.50 4.58 1.20 0.13 0.11 1.44 BB 58.29 5.70 69.69 52.88 6.145 64.51 EB/Ccts 0.44 0.00 0.88 1.32 0.67 0.03 0.73 IUC 0.78 0.02 IN service 0.01 0.06 Total CFA 112.98 13.12 14.78 140.88 109.86 11.32 13.09 134.27 Mob.Prepaid 170.23 14.06 17.00 201.29 147.44 14.74 17.31 179.49 Mob.Postpaid 6.80 0.69 8.09 6.64 0.65 7.98 CDMA WLL 1.04 1.93 1.48 1.71 CDMA Prepaid 0.05 0.04 0.14 Wimax 1.25 1.47 1.30 1.56 Tot CM 179.37 15.01 18.55 212.93 156.92 15.69 18.20 190.81 CFA+CM 292.35 28.13 33.33 353.81 266.78 27.01 31.29 325.08

CURRENT TRENDS IN REVENUE
Landline revenue decreasing drastically with January’17 showing a 15% decrease w.r.t. January’16 and 3% to 4% decrease when comparing with immediate preceding month. Broadband revenue is showing an increase of 6.64% on a cumulative basis. GSM Prepaid, the main growth driver seems to be decelerating. There is a decrease of around Rs.15 Crores in GSM-Prepaid revenue in January’16 when compared to Sept and Oct’16. The negative trend is probably caused by the free service offer of Reliance Jio. If, after Reliance Jio declares a nominal tariff for promoting its business further, the impact on our revenue can be still higher.

CURRENT TRENDS IN REVENUE
Total GSM customer base:- BSNL :- 90 Million Reliance Jio :- 72 Million (Started operation in Sept’16) As per TRAI report on wireless customer base for the month of Nov’16:- BSNL, Kerala : Lakhs Reliance Jio Kerala : Lakhs Reliance Jio customer addition in Southern Circles as of November, (TRAI Report): Circle Total Addition in Nov’16 alone Kerala 17.7 Lakhs 5 Lakhs Karnataka 33 Lakhs 11 Lakhs Andhra Pradesh 45 Lakhs 13 Lakhs Tamil Nadu 36 Lakhs The above figures show that Reliance Jio growth in Kerala has been slow compared to other Circles. If it catches up with the growth on par with other Circles, there may be further dip in our revenue. According to newspaper reports 94% of all mobile data in India is going through the RJIL network.

COLLECTION EFFICIENCY

FIRST MONTH COLLECTION EFFICIENCY OF LANDLINE (TARGET – 90%)
BA MAR APR MAY JUN JUL AUG SEP OCT NOV DEC PATHANAM-THITTA 81.29 78.22 80.69 77.44 81.24 81.31 80.90 75.25 78.47 79.26 TRIVANDRUM 76.66 75.62 72.37 75.34 75.06 78.42 73.49 73.76 73.51 78.21 KOLLAM 76.88 75.42 76.51 78.53 76.20 78.19 75.68 73.53 70.82 77.09 PALAKKAD 82.28 80.09 79.66 78.50 79.52 75.21 79.51 74.53 76.49 76.91 TRICHUR 82.39 81.68 80.44 81.82 78.37 77.57 78.40 77.75 74.91 76.55 ERNAKULAM 80.26 77.18 77.95 77.03 76.59 76.16 73.19 75.00 75.59 KOTTAYAM 79.75 72.84 76.08 73.95 77.13 76.79 74.13 70.84 74.12 74.67 ALAPPUZHA 75.22 72.74 76.73 75.13 72.03 69.13 70.52 74.46 MALAPPURAM 72.14 66.09 68.16 69.22 73.58 73.15 69.91 70.69 67.46 70.33 CALICUT 79.25 75.17 75.02 73.66 75.46 75.01 75.40 72.49 70.02 69.99 KANNUR 75.23 70.87 71.61 71.65 72.21 71.83 70.68 67.43 67.34 69.40 KERALA CIRCLE 78.44 75.63 75.86 76.11 76.19 75.12 72.57 72.44 74.51

SECOND MONTH COLLECTION EFFICIENCY OF LANDLINE (TARGET -94%)
BA MAR APR MAY JUN JUL AUG SEP OCT NOV DEC TRICHUR 94.43 94.07 94.22 94.73 94.52 94.04 94.05 93.50 93.21 92.83 PALAKKAD 92.47 94.46 92.89 94.26 92.44 94.11 91.95 93.77 90.26 92.68 PATHANAMTHITTA 92.53 93.40 92.57 93.98 92.51 93.82 93.56 93.69 91.42 ERNAKULAM 85.65 93.78 92.75 93.91 92.96 93.51 93.11 93.20 91.86 92.09 KOTTAYAM 91.53 91.26 91.91 91.76 92.85 92.93 92.38 91.12 91.79 TRIVANDRUM 92.50 91.24 92.01 91.17 91.66 91.58 92.91 91.45 89.74 90.40 KOLLAM 89.87 90.37 90.06 90.87 90.82 91.16 91.57 89.51 ALAPPUZHA 91.32 91.84 91.48 91.35 91.94 91.19 92.02 90.51 90.01 88.94 KANNUR 89.93 89.31 90.19 89.42 90.47 90.13 89.14 88.25 86.86 MALAPPURAM 89.06 86.88 88.03 89.09 88.75 90.60 90.03 90.00 88.48 86.75 CALICUT 89.40 90.43 91.21 90.32 91.93 91.15 91.11 88.67 85.92 KERALA CIRCLE 90.35 91.78 91.47 92.19 91.67 92.34 92.18 91.85 90.34

THIRD MONTH COLLECTION EFFICIENCY OF LANDLINE (TARGET – 99%)
BA MAR APR MAY JUN JUL AUG SEP OCT NOV DEC TRICHUR 96.11 96.47 96.08 96.71 96.82 96.67 96.28 96.88 96.31 PALAKKAD 95.45 95.59 96.64 96.24 97.01 96.25 97.09 96.52 97.15 96.17 PATHANAMTHITTA 95.46 95.21 95.83 95.23 96.23 95.62 96.55 96.03 96.15 95.41 ERNAKULAM 96.09 87.59 95.61 96.06 95.76 96.20 95.72 96.07 TRIVANDRUM 93.76 95.40 94.32 95.22 94.66 95.15 95.00 95.80 94.82 95.09 KOTTAYAM 94.60 94.27 94.65 95.03 95.51 95.37 95.56 94.86 ALAPPUZHA 93.43 94.06 95.02 94.23 94.83 94.24 94.12 MALAPPURAM 92.31 94.52 92.54 92.80 93.04 93.11 94.22 94.25 93.71 KANNUR 93.23 93.27 93.36 93.51 93.99 94.57 94.21 93.60 CALICUT 94.08 93.72 94.36 94.10 94.71 94.46 95.11 94.90 94.73 KOLLAM 92.93 92.65 93.30 93.09 94.07 94.39 93.49 KERALA CIRCLE 94.48 93.40 94.69 94.77 95.08 95.43 95.36 95.30 94.72

SIXTH MONTH COLLECTION EFFICIENCY OF LANDLINE (TARGET – 99.8%)
BA MAR APR MAY JUN JUL AUG SEP OCT NOV DEC PALAKKAD 98.30 98.46 97.97 97.29 98.06 98.83 98.78 98.71 98.95 TRICHUR 99.16 98.43 98.60 98.26 98.90 98.91 98.76 99.06 98.34 PATHANAM-THITTA 97.85 98.08 97.53 97.17 97.25 98.61 98.42 98.45 97.99 98.15 ERNAKULAM 98.80 98.70 98.29 97.35 89.09 97.93 97.77 98.02 97.86 98.10 MALAPPURAM 96.82 95.96 95.93 95.98 96.57 95.12 96.64 97.10 96.30 97.83 KOTTAYAM 97.05 97.27 95.53 94.74 96.26 96.00 97.28 97.40 97.56 CALICUT 98.25 97.61 96.83 97.19 97.82 97.78 97.65 97.81 97.52 KANNUR 97.32 96.86 96.09 96.46 97.06 97.31 97.36 TRIVANDRUM 97.30 96.96 96.68 96.20 97.34 97.14 97.90 97.00 97.49 97.24 KOLLAM 96.03 95.51 96.23 96.59 96.85 97.02 96.74 ALAPPUZHA 97.45 97.74 97.76 97.03 97.47 96.39 97.12 96.43 KERALA CIRCLE 97.79 95.77 97.50 97.64 97.67 97.69

LANDLINE COLL. EFFICY. 2016-17 (KANNUR BA)
LANDLINE COLL. EFFICY (KANNUR BA) Year Month Ist Month 2nd Month 3rd Month 6th Month Target: 90% Target: 94% Target:99% Target: 99.8% 2016 APR 70.87 89.93 93.27 97.32 MAY 71.61 89.31 93.96 96.86 JUN 71.65 90.19 93.51 96.09 JUL 72.21 89.42 93.99 94.61 AUG 71.83 90.47 94.24 97.19 SEP 70.68 90.13 94.57 97.06 OCT 67.43 89.14 94.25 97.31 NOV 67.34 88.25 94.21 97.28 DEC 69.40 86.86 93.60 97.36 JAN 71.03 88.55 93.11 97.38

LL COLL. EFFIC _JAN.17 (TOP 20 EXGs)
sl.no. exg_code exg_name div. coll. Effic. in % 1 CNNPA3 RAMANTHALINAVYDLC DETPAY 96.31 2 CNNKN5 ANJARAKANDYDLC DETCNN 92.53 3 CNNKN2 KANNURSKCOMPLEXDLC DEPKNR 87.46 4 CNNTL2 PINARAYIRLU DETKBA 85.05 5 CNNPRM PARIYARAM DETCUU 83.19 6 CNNPA1 KOROMDLC 83.10 7 CNNRJI RAJAGIRI 83.09 8 CNNKS4 ULIYATHADKADLC DETKSZ 82.59 9 CNNKNR KANNUR 82.35 10 CNNAKA AREEKKAMALA DETSKM 82.09 11 CNNPLT PILATHARA 81.84 12 CNNTDA THOTTADA 81.21 13 CNNUP1 KINNIGARDLC DETUPL 80.97 14 CNNAZI AZHIKODE 80.47 15 CNNTKV THADIKADAVU 79.97 16 CNNKHM KUNHIMANGALAM 79.95 17 CNNKG4 MAVUNGALDLC DETKNG 79.90 18 CNNPKU PALLIKUNNU 79.81 19 CNNCKA CHORUKALA DETTMB 79.15 20 CNNKUD KUDIYANMALA 78.67

LL COLL. EFFIC _JAN.17 (BOTTOM 20 EXGs)
sl.no. exg_name div coll. Efic. 20 CNNCHV CHERUVANCHERY DETKBA 39.70 19 CNNPHR PANATHUR DETKNG 44.08 18 CNNDPY DELAMPADY DETKSZ 46.90 17 CNNKYY KAYYUR DETNLS 49.13 16 CNNVLL VELLAD DETSKM 49.54 15 CNNKS3 CHOORIDLC 49.72 14 CNNPKT POOLAKUTTY DETMTR 50.50 13 CNNTLK THILLANKERY 51.00 12 CNNKS2 ADHUR DLC 51.12 11 CNNCNG CHENGALA 52.54 10 CNNCDU CHANADUKKAM 52.98 9 CNNCMI CHEEMENI 53.41 8 CNNKB3 VALIYAVELICHAMDLC 54.39 7 CNNTM6 MANIKKADAVUDLC 54.65 6 CNNKS6 KANATHURDLC 54.93 5 CNNKG2 KALLOORAVIDLC 55.34 4 CNNPBT PERUMBATTA 55.61 3 CNNVPB VALIYAPARAMBA 56.91 2 CNNKKL KUTTIKKOL 58.29 1 CNNPCH POINACHI 58.51

OGB RECONNECTION REVIEW - NOV.16
DIV. OGB COUNT RESTORED AS ON BALANCE % OF RC DEPTLY 551 466 85 DETCUU 583 478 105 82 DEPKNR 647 523 124 81 DETKBA 1478 1185 293 80 DETCNN 513 409 104 DETPAY 893 711 182 DETTMB 544 419 125 77 DETKNG 542 169 76 DETNLS 1015 757 258 75 DETMTR 726 534 192 74 DETSKM 639 467 172 73 DETKSZ 628 451 177 72 DETUPL 453 300 153 66 SSA TOTAL 9381 7242 2139

OGB RECONNECTION REVIEW - DEC.16
DIV. OGB COUNT RESTORED AS ON BALANCE % OF RC DEPKNR 812 683 129 84.11 DETKBA 1565 1311 254 83.77 DETPAY 1072 879 193 82.00 DEPTLY 903 730 173 80.84 DETCNN 1005 809 196 80.50 DETSKM 833 661 172 79.35 DETKNG 1159 911 248 78.60 DETMTR 1128 886 242 78.55 DETNLS 1504 1170 334 77.79 DETTMB 870 673 197 77.36 DETKSZ 1006 778 228 77.34 DETCUU 938 724 214 77.19 DETUPL 824 596 72.33 SSA Total 13619 10811 2808 79.38

OGB RECONNECTION REVIEW - JAN.17
DIV. OGB COUNT RESTORED AS ON BALANCE % OF RC DEPTLY 784 508 276 64.8 DEPKNR 856 534 322 62.4 DETTMB 661 412 249 62.3 DETPAY 1081 656 425 60.7 DETNLS 1233 738 495 59.9 DETKSZ 804 475 329 59.1 DETKNG 963 565 398 58.7 DETMTR 864 506 358 58.6 DETCNN 659 385 274 58.4 DETKBA 1925 1117 808 58.0 DETCUU 771 439 332 56.9 DETSKM 653 368 285 56.4 DETUPL 500 273 227 54.6 SSA Total 11754 6976 4778 59.4

ICB RECONNECTION REVIEW AS ON 17/02/2017_ NOV.16
DIVISION ICB COUNT ICB_RESTORED BALANCE % of RC DEP TLY 219 134 85 61.19 DET CUU 263 148 115 56.27 DET KNG 289 160 129 55.36 DET TMB 229 122 107 53.28 DET KBA 301 141 53.16 DEP CNN 132 70 62 53.03 DET PAY 230 114 116 49.57 DET MTR 252 123 48.81 DET UPL 211 98 113 46.45 DET CNN 105 124 45.85 DET NLS 345 158 187 45.80 DET SKM 178 80 44.94 DET KSZ 277 99 35.74 Grand Total 3155 1571 1584 49.79

ICB RECONNECTION REVIEW AS ON 17/02/2017_ DEC.16
DIVISION ICB COUNT ICB RESTORED BALANCE % OF RC DEP TLY 169 82 87 48.52 DET CUU 177 78 99 44.07 DET PAY 324 141 183 43.52 DET KNG 276 117 159 42.39 DET KBA 496 207 289 41.73 DET CNN 165 68 97 41.21 DEP CNN 202 77 125 38.12 DET NLS 401 146 255 36.41 DET MTR 280 98 182 35.00 DET KSZ 263 88 175 33.46 DET TMB 186 62 124 33.33 DET UPL 209 64 145 30.62 DET SKM 234 63 171 26.92 Grand Total 3382 1291 2091 38.17

ICB RECONNECTION REVIEW AS ON 17/02/2017_ JAN.17
DIVISION ICB COUNT ICB RESTORED BALANCE % of RC DET CNN 298 113 185 37.92 DEP TLY 259 90 169 34.75 DEP CNN 191 66 125 34.55 DET KBA 357 244 31.65 DET PAY 269 82 187 30.48 DET UPL 312 94 218 30.13 DET KNG 335 100 235 29.85 DET NLS 463 136 327 29.37 DET CUU 294 86 208 29.25 DET KSZ 317 91 226 28.71 DET SKM 28.09 DET MTR 321 89 232 27.73 DET TMB 67 192 25.87 Grand Total 3910 1193 2717 30.51

Outstanding Realisation Target/Achievement 2016-17
KANNUR BA

Landline Broadband Period OB as on 01/04/2016 Target
OS as on achievement Upto Jan'17 % of Achieve-ment TO BE REDUCED upto 12 100.00 to 4370 1967 2030 2340 53.55 63 to 37642 9411 7714 29928 79.51 -1697 current year upto OCt16 371237 5569 8944 362293 97.59 3375 Broadband 1513 681 907 606 40.05 226 24710 6178 9152 15558 62.96 2974 408581 6129 3450 405131 99.16 -2679

FTTH LEASED CIRCUITS: Period OB as on 01/04/2016 Target
OS as on achievement Upto Jan'17 % of Achievement TO BE REDUCED up to 23 6 100.00 -6 to 463 112 351 75.81 89 current year upto Oct16 11102 167 137 10965 98.77 -29.5 LEASED CIRCUITS: upto - to 43 17 33 10 23.26 16 155 7 1 154 99.35

CDMA Period OB as on 01/04/2016 Target OS as on achievement Upto dec'16 % of Achievement TO BE REDUCED Upto 42 1 41 97.62 to 1282 641 876 406 31.67 235 & 2041 612 777 1264 61.93 165 current year upto Dec.16 9573 115 1183 8390 87.64 181 GSM Upto 31/03/2007 - /03/2014 62 16 58 4 6.45 43 654 101 305 349 53.36 204 26549 465 288 26261 98.92 -377 WIMAX achievement Upto OCT'16 36 18 27 9 25.00 571 171 203 368 64.45 32 1372 135 557 1308 95.34 64

ADALAT OSP

TOTAL 2541 275 585537 19803 RR ADALATH CONDUCTED Date Place
No of cases referred No of cases settled Amount Discount allowed KANNUR 600 29 73674 7425 TELICHERRY 290 26 59113 1013 358 59 127276 1812 625 52 119472 1503 TALIPARAMBA 530 64 141513 2800 IRITTY 138 45 64489 5250 TOTAL 2541 275 585537 19803

RR DIRECT SETTLEMENT Month Place No of cases settled Amount
Aug. 16- Jan.17 Taliparamba 70 110216 Kannur 139 219430 Tellichery 86 198546 Iritty 46 59235 TOTAL 341 587427

NO. OF RRs ISSUED Month No. of Cases Amount Jul-16 445 1165989 Aug-16
424 872163 Sep-16 205 499878 Oct-16 145 324505 Nov-16 236380 Dec-16 303 347285 Total 1727

LOK ADALAT (2016-17) Total 17454 4420 5137194 159477 MONTH
No of cases referred No of cases settled Amount (In Rs.) Discount allowed Jun-16 1600 352 483146 12005 Jul-16 2250 366 314485 6172 Aug-16 720 300 331091 5288 Sep-16 1050 153 214424 9377 Oct-16 2646 699 882901 24734 Nov-16 4821 1133 16620 Dec-16 650 204 305458 10179 Jan-17 1400 500 546244 33449 Feb. upto 2317 713 618180 41653 Total 17454 4420 159477

VVIP CUSTOMERS OS_STATUS AS ON 16/02/2017
SL TELEPHONE_NUMBER OUTSTAND-ING_AMOUNT BILL_FNAME VIP_STATUS EXCHANGE 1 12231 PROF. RICHARD HAY, MP VVIP TELLICHERRY 2 1540 3 12148 K.K.RAGESH M. P 4 14330 EACHUR 5 11451 SREEMATHI TEACHER, MP KANNUR 6 4174 PAYYANGADI 7 22434 AHAMED E , MP 8 5961 KARUNAKARAN P (MP) VIDYANAGAR 9 12376 NILESHWAR SSA TOTAL 96645

SUMMARY REPORT ON ERROR CDR/IPDR
AS ON 16/02/2017 SSA Remarks No Of Extids No Of CDRs CNN LL Called Number Errors 1 6 LL Centrex usage without Centrex plan 2 10 LL ID2 DTLS 52 71 LL Masterless 1* LL PRBT usage without PRBT product 56 69 LL Usage in Suspension Period 14 136 LL Usage with Safe custody plan 4 83 LL no plan case SSA Total: 131 386 *LL Masterless

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