1. Creating the Culture for Delivery
Road2011 Conference 21/11/2011
Martin Sachs
On behalf of TLHM Culture Change WP

2. Transforming London’s Highway Management
TLHM about……
setting up….
Contracts, Structures, Mechanisms
for the delivery of
Cost Savings, Quality Improvements
by pooling
Work Streams, Specifications, Supply Chains

3. Critical Success Factor
What is the Critical Factor for Success??
New Culture of Working
affecting
Attitudes, Behaviours, Actions
and Communications
set by
New Contractual Framework
Organisational and Management support
Education and Training system

4. Attitudes
Partnership thinking and working (imbuing “leadership” and “ownership”)
Orientation towards Performance
Long term thinking
Long term planning

5. Behaviours “Challenging” behaviours and actions Breaking down silos
Over-arching focus on customer

6. Actions Lean and mean delivery Open the books
Build trust at all levels
Identify and address the problem
Deliver positive outcomes (over and above cost, quality and timeliness)

7. Communications Promote positive outcomes in all services and locations
Communications plan- involving everyone
Education and Training plan, continuous and for all

8. Contractual Framework
NEC Contract
Partnering built on TfL, Boroughs’ and contractors’ experience
Opportunities to co-locate, use target cost, etc

9. Organisation and Management Support
Build on positive “good culture” in organisations
Identify the “bad”, to be “shaped up” or “shipped out”
Contract Structures, particularly governance boards

10. Education and Training Plan
Contract users in “pairs of boroughs”
Use of “our own” expertise
Not just in run-up to contract start, but ongoing through life of contract

11. Business Systems Support
NEC Contract Administration Support
Ordering/Payments Systems
Asset Management Systems
NRASWA
CDM

12. Culture Change WP Working throughout 2011
Members from Boroughs and TfL
“Sounding Board” Group from industry
Working on Performance Training and Comms Plans
Work on detailed design of training courses

13. The End
Comments?
Questions?