1. Impact of Faculty Development on Student Retention
The 7th Annual Best Practices & Great Ideas Conference
Nashville, TN
April 21-22, 2010
Amir Moghadam, Ph.D.
President/CEO
MaxKnowledge, Inc.

2. Session Objectives At the end of this session, you will be able to:
Recognize the correlation between employee learning and institutional performance
Estimate how much to invest in employee training and development
Discuss the characteristics of employee training programs that result in positive ROI
Identify the impact of effective faculty development on student retention

3. Question
It’s no surprise that enhancing student learning and retention will impact your school’s performance. What would you say about employee learning and retention?

4. ASTD Research
ASTD research shows that placing an emphasis on employee learning is significantly correlated with better market performance.
From ASTD's “Learning in Tough Economic Times”
ASTD: American Society for Training & Development

5. Question
Recognizing the importance of employee learning and retention, how much do you invest in employee training and development?

6. ASTD Research
Average Learning Investment in ASTD’s BEST Organizations (2005):
Learning Hours Received per Employee ≈ 43
Expenditure per Employee (FTE) ≈ $1,616
Expenditure as % of Payroll (Without Benefits & Taxes) ≈ 2.7%
From ASTD's “State of the Industry Report”

7. Question
Do you know the ROI on your employee training and development investments?

8. IAF Research ROI of Faculty Development ≈ 500%
Research sponsored by the Imagine America Foundation
Research conducted by the ROI Institute (recognized by ASTD)
Case Study: Universal Technical Institute
Training Program: Center for Excellence in Education (CEE)
CEE is an employee development initiative formed through a strategic partnership between IAF and MaxKnowledge

9. ROI MethodologyTM
Level 1. Reaction, Satisfaction and Planned Action Measures participants’ satisfaction and their planned action as a result of the training program
Level 2. Learning Measures changes in knowledge, skills, and attitudes
Level 3. Application and Implementation Measures changes in on-the-job behavior
Level 4. Business Impact Measures changes in business impact measures
Level 5. Return on Investment (ROI) Compares the monetary benefits to program’s costs

10. Faculty Development Program
Performance & Outcomes Driven
Partnership Framework to Maximize Results
Needs Assessment & Individual Development Planning
Facilitated Online Courses with Competency Mapping
Faculty Coach Training and Support
Online Portfolio Management
Activity Reporting

11. Slide covered by Amir

12. Impact on Student Retention UTI Case Study
Increase in Student Retention ≈ 1%
Data collection, analysis and isolation of training program impact was conducted by the ROI Institute, an independent research organization recognized by ASTD.
ROI ≈ 500%
After isolating the effects of the training program, converting the measures to monetary value, and identifying the fully-loaded program costs (including employee time spent in training), the bottom line result was a positive ROI of 517%.
Full report available from Imagine America Foundation

13. International Video Break!
Speaking of impact…
Our Hero – Dr. Joe Pace
Watch Video

14. EFE: Education For Employment Foundation (MaxKnowledge Client)
Seriously…
Workplace Success Program
Partnership: McGraw-Hill and EFE
Authors: Dr. Joe Pace and International Consultants
Custom Content: English, French, Arabic
Program Countries: Egypt, Jordan, Morocco, Palestine, Yemen
Students Trained: Over 1,000
Job Placement: 85%
Supplemental Training: TPI – Investment in Excellence
EFE: Education For Employment Foundation (MaxKnowledge Client)

15. Conclusion Simple Facts for Success
Effective Training and Support for Students
Effective Training and Support for Employees
Employee training should be managed as a profit center operation
Content ain’t training!
Compliance ain’t training!
If done right, employee training will positively impact student retention
IAF research has demonstrated the impact of effective faculty development on student retention