1. Saleh Al-Jufout/Tafila Technical University
Modernising Human Resources Management In South Mediterranean Higher Education  (RISE) EPP JO-EPPKA2-CBHE-JP
Operational and Financial Management of the CBHE Project and Establishment of Quality Assurance Measures
Saleh Al-Jufout/Tafila Technical University
Cluster meeting on CBHE project management:
"How to ensure efficient management and implementation of CBHE projects“
26th September 2017, Amman, Jordan

2. Partners and Objectives
Co-ordinator/Grant Holder:
1. Princess Sumaya University for Technology Jordan
European Partners:
2. Estonian Business School Estonia
3. Universite De Rouen France
4. University of Magdeburg Germany
5. Slovak University of Agriculture in Nitra Slovakia
6. Agora Institute for Knowledge Management & Development Spain
Partners:
7. Ministry of Higher Education and Scientific Research Jordan
8. Mu’tah University Jordan
9. Tafila Technical University Jordan
10. Universite De La Formation Continue Algeria
11. University Amar Telidji of Laghouat Algeria
12. University of Gabes Tunisia
13. University of Monastir Tunisia
14. Université Cadi Ayyad Morocco
15. Universite Sultan Moulay Slimane Abeni-Mellal Morocco
Objectives:
To build up capacities and skills in HRM on target South Mediterranean HEIs for stronger organisational efficiency
To create a regional network on HRM as a forum for exchange of good practices
To conceive and develop institutional HR strategies in South Mediterranean HEIs

3. RISE Work-Packages WP1: In Depth Analysis
WP2: Skills Enhancement, HRM Systems Upgrade and Networking
WP3: Quality Control and Monitoring
WP4: Awareness Raising and Sustainability
WP5: Project Management
WP3 is led by Slovak University in Nitra/Faculty of Economics and Management. The purpose and objective of this WP is to assure the quality of:
the project deliverables:
D1.1 Benchmarking study D1.2 Needs analysis report
D2.1 Skills enhancement training program D2.2 E-learning training modules
D2.3 HR systems modernisation D2.4 University HRM network
D2.5 HRM guide D4.1 Dissemination strategy
D4.2 Dissem. package including the website D4.3 Project conferences
D4.4 HR taskforce D4.5 Instit. HR strategic plans
D5.1 Day-to-day coordination & manag. D5.2 Reporting
the processes and procedures used to develop these deliverables

4. Deliverables of WP3: Quality Control and Monitoring
D3.1. Monitoring the project results:
Setting up Quality Board (QB), rules and procedures
QB meetings, internal quality control & monitoring
D3.2. High quality of RISE project outputs:
Setting and implementation of feedback mechanisms
To achieve this, a project quality plan is prepared. This PQP describes the necessary information required to effectively manage the project quality, from planning to delivery, comprising quality objectives in the project, and the quality management approach to ensure that the quality objectives are achieved. This PQP was discussed with stakeholders and experts to ensure the following:
The PQP must be sufficient to achieve the required quality expected of the partners. In this regard the plan must not only be specific and detailed listing all quality requirements, but also include all the steps to be taken to ensure that those requirements are met.
Quality assurance should be independent of the project itself (as well as the project manager).

5. Quality Control and Monitoring
Quality control measures consists of both internal and external mechanisms:
Internal Monitoring of the Project Results: A QB, composed of one member per partner, was set up at the beginning of the project. QB is responsible for monitoring, providing feedback and supervising the quality of the reports before passing them to the Coordinator.
External Quality Control:
Monitoring meetings with National Erasmus+ Office in Jordan
External feedback via questionnaire and surveys
External feedback in events (meetings, workshops and conferences)
Main indicators of progress and monitoring of achievements:
Comparison of progress reports against Logical Framework Matrix (LFM), work-plan and budget
Bi-annual QB meetings (six meetings, three of them are virtual)
Positive feedback questionnaires of workshops/events
Positive feedback on publications
QB reports/minutes

6. Quality Board QB stated two questions:
What are the expected results from RISE project, that is, what RISE project shall achieve?
How will the expected results be achieved, that is, is RISE project carried out in a correct way?
QB aims at having the following answers:
RISE project deliverables meet their requirements stated in the document of the detailed description of the project.
RISE project management processes are appropriately followed.
The quality management approach is about to insure that all members of the task-force of RISE project do the right thing right within the right time. This can be achieved by:
Identification of all quality-impacting documents
Reviews of all quality-impacting documents
Using quality standards and procedures for each work-package of RISE project
Using customer’s satisfaction as a quality control tool in case quality standards and procedures are not used

7. Quality Control and Assurance
The Quality Control in RISE project monitors the deliverables of the project to verify that they are achieved and of acceptable quality. This can be achieved by applying each project deliverable to the following matrix:
Deliverable title Description
Responsible Planned delivery date
Applied Quality Standards Criteria of completeness
Approved by Approval date
Status Comments
The Quality Assurance focuses on the processes used in RISE project. It is to ensure that the processes in the work-packages of the project are used effectively. This can be achieved by the following activities:
Project Audit: Project audits are conducted to measure the application of the plan of the project and assess any deviations.
Project Review: Project reviews are conducted to assess any deviations related to time, schedule, and budget which can affect the project expected outcomes.

8. Measuring Quality
Measuring Quality consists of quantifying the current level of performance. This process requires:
identifying quantitative and qualitative indicators of performance/impact
collecting data and analyzing information
Measuring quality leads directly to identifying areas for improvement or enhancement - the first step in quality improvement. Thus RISE project impact indicators were determined in both short and long terms.

10. For more information, please visit RISE project website at: http://www
For more information, please visit RISE project website at: Thank you for your attention