1. Dawn Mick
Resource Sharing & Monograph Acquisitions
Iowa State University
Routing Not Taken
Using and Routing Rule Customization to Streamline ILLiad Request Processing

2. Agenda Routing at Iowa State How to: Email Templates Email Routing
Routing Rules

3. Creating an Email Template (ILLiad 8.5)

4. Example

5. Creating the Email Routing Rule
Notification of Purchase

6. Creating the Email Routing Rule continued
Purchased item has arrived

7. Creating a Custom Queue

8. Creating a Routing Rule

9. Thank you for your time!
Templates: sys.com/display/illiad/Creating+and+Editing+ +Templates#Creati ngandEditing Templates- TemplateTagsandTableFieldsintheCustomizationManager
Routing Rules: sys.com/display/illiad/Adding+ +Routing+Rules
Custom Queues: sys.com/display/illiad/Creating+Custom+Queues
Routing Rules: sys.com/display/illiad/Configuring+Routing+Rules
Match String Examples: sys.com/display/illiad/Example+Routing+Rules