1. S.T.R.I.D.E.S.
Mission Office
October 2016

2. MISSION
We have ONE mission, not two. Our mission is to be the best BPO and make people’s lives better. Lot’s of companies try to do one or the other. We want to do both. We believe that the best possible opportunity to make people’s lives better is by having a company that does a great job for our clients. Doing a great job translates into more opportunities with our clients. That generates jobs. That provides us with the opportunity to have a positive impact on our employees, our families and the communities where we work.

3. MISSION
We have ONE mission, not two. Our mission is to be the best BPO and make people’s lives better. Lot’s of companies try to do one or the other. We want to do both. We believe that the best possible opportunity to make people’s lives better is by having a company that does a great job for our clients. Doing a great job translates into more opportunities with our clients. That generates jobs. That provides us with the opportunity to have a positive impact on our employees, our families and the communities where we work.

6. SERVICE TEAMWORK RESULTS INTEGRITY DIGNITY ENCOURAGEMENT SPIRITUALITY
S.T.R.I.D.E.S.
SERVICE
TEAMWORK
RESULTS
INTEGRITY
DIGNITY
ENCOURAGEMENT
Our STRIDES values help us achieve our mission. We are called to live our values at work, at home, and everywhere else we go. This is how we contribute to be the best BPO and make people’s lives better: the lives of our clients and customers, our families and that of the communities we reach out to.
SPIRITUALITY

7. Service SERVICE Our customer service value
is enhancing our clients’ experience by helping their customers. Every call we answer and every transaction we process is an opportunity to enhance the customer’s experience and make people’s live better.
Some manifestations of this value are:
Helping team members and customers promptly and courteously; exceeding their expectations.
Listening to your team members and customers to show that you care.

8. Service SERVICE Treating people the way you would want to be treated.
Our customer service value is enhancing our clients’ experience by helping their customers. Every call we answer and every transaction we process is an opportunity to enhance the customer’s experience and make people’s live better.
Some manifestations of this value are:
Helping team members and customers promptly and courteously; exceeding their expectations.
Listening to your team members and customers to show that you care.

9. TEAMWORK
Teamwork
We work as a Team and Family. Although we are people with many different beliefs, cultures, and ethnic backgrounds, we are a family that takes care of each other and, through our unity, we can accomplish greater things together. Some manifestations of this value are:
Communicating positively and with respect to others.
Work effectively in collaboration with others.
Helping others to observe the processes and policies of the company.
Setting a good example for others to follow

10. Teamwork TEAMWORK Work effectively in collaboration with others.
We work as a Team and Family. Although we are people with many different beliefs, cultures, and ethnic backgrounds, we are a family that takes care of each other and, through our unity, we can accomplish greater things together. Some manifestations of this value are:
Communicating positively and with respect to others.
Work effectively in collaboration with others.
Helping others to observe the processes and policies of the company.
Setting a good example for others to follow

11. Results RESULTS We operate at High Levels of Performance.
We ensure that goals are met in an effective and efficient manner with an attitude of service. Some manifestations of this value are:
Working to exceed your own expectations.
Delegating responsibilities effectively to others.
Looking for your personal growth and the perfection of your skills.

12. Results RESULTS Work to exceed your own expectations.
We operate at High Levels of Performance.
We ensure that goals are met in an effective and efficient manner with an attitude of service. Some manifestations of this value are:
Working to exceed your own expectations.
Delegating responsibilities effectively to others.
Looking for your personal growth and the perfection of your skills.

13. INTEGRITY
Integrity
We act with Integrity. We are honest, decent and trustworthy. Integrity means following through with our word and being impeccable with our actions. This value is manifested in the following conduct:
Being trustworthy.
Promoting respectful relationships.
Taking responsibility for your own actions.
Keeping your promises and commitments

14. INTEGRITY
Once upon a time, there was an aging King who ruled over a large kingdom. He had ruled for a long time and was loved by everyone. The one issue was that during his reign he was unable to have an heir. He decided to adopt a son. He launched a competition and 10 boys made it to the top. The King said to them, “I have one last test and whoever comes out on top will become my adopted son and heir to my throne.”
He gave each boy a seed of corn and told him to take the seed home, plant and nurture it for 3 weeks. The 10 boys took their seeds and ran home to plant them. In one home, the boy and his parents were sad when the seed failed to sprout. The boy had done everything but he failed. His friends advised him to buy a seed and plant it but he just couldn’t do that. The day came and the 10 boys went to the palace. All the 9 boys were successful.
The King went to each boy asking—“Is that what came out of the seed I gave you?” And each boy said “Yes, your majesty”. The King would nod and move down the line until the last boy in the line who was shaking with fear. The King asked him—“What did you do with the seed I gave you?” The boy said “I planted it and cared for it your majesty but it failed to sprout.” The King went to the throne with the boy and said, “I gave these boys boiled seeds and a boiled seed cannot sprout. If a King must have one quality, it must be integrity and only this boy passed the test.”

15. 2015 National Honesty Index
95%

16. Integrity INTEGRITY Be trustworthy.
We act with Integrity. We are honest, decent and trustworthy. Integrity means following through with our word and being impeccable with our actions. This value is manifested in the following conduct:
Being trustworthy.
Promoting respectful relationships.
Taking responsibility for your own actions.
Keeping your promises and commitments

17. DIGNITY
Dignity
We treat everyone with dignity; business goals will not be advanced at the expense of anyone’s dignity. Some manifestations of this value are:
Respecting yourself and others.
Having a strong sense of fairness and justice in your actions.
Listening to others with openness and respect.
Treating people the way you would want to be treated.

18. First Impression

19. First Impression

20. First Impression

21. The Truth
A Doctor
A Lawyer

22. Dignity DIGNITY Respect yourself and others.
We treat everyone with dignity; business goals will not be advanced at the expense of anyone’s dignity. Some manifestations of this value are:
Respecting yourself and others.
Having a strong sense of fairness and justice in your actions.
Listening to others with openness and respect.
Treating people the way you would want to be treated.

23. Encouragement ENCOURAGEMENT
Our actions and words motivate and appreciate the contributions of all the members of a team. We motivate ourselves to do our very best, and by our example lead others to achieve their fullest potential in an exciting and engaging environment.
Raising confidence to the point where one dares to do what is difficult.
Speaking with kindness, always. Good words bring good feelings to the heart. Always ask with “please”.
Taking the time to say “thank you” to others.

24. Encouragement ENCOURAGEMENT
Do our very best and by our example lead others.
Our actions and words motivate and appreciate the contributions of all the members of a team. We motivate ourselves to do our very best, and by our example lead others to achieve their fullest potential in an exciting and engaging environment.
Raising confidence to the point where one dares to do what is difficult.
Speaking with kindness, always. Good words bring good feelings to the heart. Always ask with “please”.
Taking the time to say “thank you” to others.

25. Spirituality SPRITUALITY
We love and serve our neighbor in a way that we honor God. We embrace our personal beliefs, grow as individuals and serve our family, friends, and community by “Making People’s Lives Better.” The main manifestation of this value is:
Loving your neighbor as yourself.

26. Spirituality SPRITUALITY
Loving and serving our neighbor is the way we honor God.
We love and serve our neighbor in a way that we honor God. We embrace our personal beliefs, grow as individuals and serve our family, friends, and community by “Making People’s Lives Better.” The main manifestation of this value is:
Loving your neighbor as yourself.
These values will be discussed in more detail next week. Stay tuned!

27. Mission Office
9th floor