1. Build and implement a plan for Office 365 success
6/18/2018 4:46 AM
BRK2220
Build and implement a plan for Office 365 success
Juha Ikonen
Marty Schuchman
FastTrack Architects
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2. Success is the sum of Onboarding + Migration + Adoption
6/18/2018 4:46 AM
What is Office 365 Success?
Technical things are working?
Mailboxes migrated?
People using the service?
Users are more productive?
Less calls to the help desk?
Saving $
Target workloads deployed?
Office 365 project runs smoothly and completes on time?
Success is the sum of Onboarding + Migration + Adoption
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

3. The formula for success
Microsoft Office365
6/18/2018
The formula for success
REQUIREMENTS (PRE-REQUISITES)
ACCELERATORS (SUCCESS FACTORS) D S
Due date
Due date
Stakeholders
Stakeholders
When the entitlement will be available
Individual who are depending on the use of the product for business results I S
Intent
Intent
Scenarios
Scenarios
Desire for entitlement, budget and resourcing to get it enable
Detailed scenarios that comprise the business reason for which the product was purchased B A
Business reason
Business reason
Awareness
Awareness
Why the customer bought the entitlements
Comms plan for landing value prop and scenarios amongst the masses S T
Success owner
Success owner
Training
Training
Who owns getting value from the service (not just deploying it)
Training plan for leveraging the products, scenario specific, for the masses
© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

4. An Iterative Approach to Success
6/18/2018 4:46 AM
ENVISION
ONBOARD
DRIVE VALUE
An Iterative Approach to Success
New service features introduced
Staged onboarding approach
Your Journey to the Cloud
© Microsoft Corporation. All rights reserved.

5. FastTrack for Microsoft 365
6/18/2018 4:46 AM
FastTrack.microsoft.com
FastTrack for Microsoft 365
Move to the cloud with confidence
Faster Deployment
Migrate , content, and light up Microsoft 365 services
Deploy and securely manage devices
Enable your business and gain end-user adoption
Delivered by Microsoft engineers as part of your subscription
Tight integration with qualified partners for additional services
Maximized ROI
Higher Adoption
© Microsoft Corporation. All rights reserved.

6. Microsoft FastTrack for Office 365
6/18/2018
Microsoft FastTrack for Office 365
Customers Enabled
40K+
ONBOARD
ENVISION
DRIVE VALUE
The customer success service available as part of your Office 365 subscription* 12
Supported Languages
4.3 PB
Data Migrated
800+
FastTrack Engineers Worldwide
FastTrack.microsoft.com
4.7 M+
Seats Migrated
51K+
Success Plans
189
Customer Satisfaction (NSAT)
METHODOLOGY &
RESOURCES
TOOLS &
INSIGHTS
EXPERTS
4K+
New Customers In FastTrack/Month
*Paid customers with eligible SKUs and more than 50 seats
© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

7. What to expect from Microsoft FastTrack
6/18/2018
What to expect from Microsoft FastTrack
FastTrack includes…
Customers and partners working with FastTrack
Ongoing access to FastTrack engineers (remote)
Implementation project management
Active Directory remediation guidance
Active directory remediation
Deployment architecture and guidance
Hybrid environment configuration & deployment
Network, DNS, tenant and user setup guidance
Network configuration & bandwidth testing
Enable self-service password reset and MFA
Empower self-service identity and access management
Deploy and manage app and device security policies
Prevent corporate data leakage from any device
Modern Desktop Deployment Services thru partners
Application Compatibility Remediation
and file migration for 500+ seats
and file migration for accounts under 500 seats
User adoption planning workshop (remote)
User change management and process optimization
End user communications templates and guidance
User communications and product training delivery
Persona-based productivity scenarios
LOB, 3rd party app remediation and biz solutions
© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

8. Demo: FastTrack Portal
6/18/2018 4:46 AM
Demo: FastTrack Portal
Tool for a plan
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

9. Planning Considerations
6/18/2018 4:46 AM
Planning Considerations
Target Scope Decisions
Remediation
Service Enablement
Security and Compliance
Data Migration
Change Management
Drive Usage/Adoption
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

10. Target Scope Decisions
6/18/2018 4:46 AM
Target Scope Decisions
Office 365 services or workloads you want to enable
Which users, how many, and from where are in your scope
Data to migrate or not: mailboxes, files
Identity options: Cloud ID’s, Synchronized ID’s or Federated ID’s, Pass-Through Auth (in-Preview)
Hybrid setup or not
Client devices and applications you will support
Network access, access from the Internet, behind the firewall
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

11. Microsoft Recommended vs Supported

12. Remediation – Getting Ready
6/18/2018 4:46 AM
Remediation – Getting Ready
Remediation means preparing your environment for cloud enablement and data migration
What needs remediating depends on your target scope decisions and your current environment
Common remediation areas
Network readiness, e.g. firewall rules, bandwidth – run the tools
Identity readiness, e.g. routable domain name, Active Directory attribute values
VPN or VPN-Less – Understand EMS/Intune
Desktop readiness – Win 10 & Office Pro Plus
3rd party integration
Security
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

13. Sample Remediation Checklist
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

14. Service Enablement Time to start building things!
6/18/2018 4:46 AM
Service Enablement
Time to start building things!
Planning considerations 1
Make sure you have enough skilled people available. 2
Allocate time for learning in your plan. 3
What will it take for you to make changes in your production environment?
Service enablement activities may include, depending on your target scope:
Creating an Office 365 tenant
Setting up and enabling Directory synchronization
Ensuring users have accounts in Azure Active Directory (AAD)
Assigning licences to the users in your Office 365 tenant
Setting up an Exchange Hybrid environment
Rolling out client devices and applications
+ more
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

15. Security and Compliance
6/18/2018 4:46 AM
Security and Compliance
Engage security, compliance, cyber, audit teams early and often
Important Resources
O365 Trust Center
Secure Score
Security & Compliance Center - Service Assurance
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

16. Demo: Secure Score and Security & Compliance Center

17. Data Migration
How much data actually needs to be migrated, can users start with greenfield i.e. empty mailboxes and folders?
Plan early what to migrate for whom and when, as scheduling will be key to achieving high velocity in data migration.
Only commit to migration target dates and rates once you have evidence from test migrations.   

18. Migration specifics File share specifics Mailbox specifics
Delegations, shared mailboxes – which users need to be migrated at the same time
Migrating from multiple source environments, recommendation is to migrate from one environment at a time
File share specifics
Consider shared folders and personal folders
Shared folders to SharePoint Online, personal folders to OneDrive for Business
Key decision: do users self-migrate their personal folders or do you want to migrate their data in the background for them

19. 6/18/2018 4:46 AM
Data migration Engineering guidance and services to help migrate selected data to Office 365
Data migration guidance and tools available to all eligible customers for:
Office 365 services for Exchange
OneDrive for Business (from files shares, Box, Google Drive)
SharePoint Online (from file shares, Box)
For customers with 500+ seats of eligible plans* the FastTrack team also offers data migration services.
Provided as a remote service
Scheduled in available migration windows
*If you purchased or renewed prior to 9/1/2017, 150 seats is the minimum seat requirement throughout your current subscription period in order to receive the migration benefit.
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

20. Change Management IT Change Management
6/18/2018 4:46 AM
Change Management
Enablement of new features and capabilities on an ongoing basis
Client software upgrades, both Operating System and applications
Decommissioning retired systems
IT Change Management
Driving adoption of new features and capabilities
Guiding users to use the features and capabilities in a way that maximizes return on investment and benefit to the business
Organizational Change Management
Moving from upgrade projects to upgrade processes in Evergreen
Incident Management
Service Desk processes
Changing Operational Processes
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

21. 6/18/2018 4:46 AM
Drive Usage/Adoption
Include “Users actively using the Office 365 services” in your success criteria for the project
Components of your adoption plan
Awareness – letting users know of the upcoming change and prepare for it
Readiness – training users on the what, why and how
Coaching – providing users with personal assistance on how to best use the new capabilities in their daily work
Support – helping users to get their issues fixed
Start planning for adoption early on so you can synchronize your adoption activities with the service enablement and migration activities
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

22. Tracking Adoption Progress
Office 365 Adoption Content Pack
Summary of your adoption trends
Free add-on to your tenant
Learn how to leverage PowerBI
Currently in pre-release

23. O365 Deployment & The Universe
6/18/2018 4:46 AM
O365 Deployment & The Universe
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

24. Customer Satisfaction
6/18/2018 4:46 AM
The Office 365 Journey
Feature Discovery
Contracting
Alignment
Sales
Infrastructure
Process
Policy
Workloads
Detailed Discovery
Clients
O365 Service
Deployment
Pilot
Velocity
Migration
Maintenance
Support
Change Management
Operations
Contract Execution
…Finally
1st Velocity Migrations as Expected
O365 Enabled
…Finally
Deploy/Service challenges, no longer stall progress
Support Improvement
Customer Satisfaction
Addl User Migration challenges
1st , 2nd, 3rd Service(s) items resolved
1st feature mismatch not aligned to sales phase
1st Network, hardware, AD, feature challenge
1st User Migration challenges
Feature Missing, Price, Timeline, Contractual, Legal
Deploy Stoppage for data, application, , network or support challenge
2nd Network, hardware, AD, feature challenge
1st , 2nd, 3rd Service(s) items not working as expected
1st support interactions
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

25. Top Success Criteria – What we tell CIO’s
6/18/2018 4:46 AM
Top Success Criteria – What we tell CIO’s
Executive sponsorship
Communications, communications, communications
Commit to being One Team – One Plan, One Program Owner
Remember, this is a marathon not a sprint
Read and understand the Service Descriptions & Roadmaps
“If you fail to plan, you plan to fail” – Benjamin Franklin
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

26. Ignite 2017 FastTrack sessions
6/18/2018 4:46 AM
*Locations are subject to change. Please check the Ignite Scheduling Tool prior to session time.
Code
Level
Day
Date
Time
Location*
Title
Speakers
Session Type
THR2141
200
Monday
9/25
1:15 PM – 1:35 PM
OCCC South – Expo Theater #11
A city’s digital transformation journey to the cloud with help from FastTrack for Azure
Randy Pagels, Chris McMasters
Theater | 20 minutes
BRK2218
100
2:15 PM – 3:30 PM
OCCC W240
Four critical factors to driving Office 365 adoption
Gideon Bibliowicz, Matt Wolodarsky, Matt Ontell, Standard Bank
Breakout | 75 minutes
THR1074
7:05 PM – 7:25 PM
FastTrack at no additional cost to help get you up and running on EMS
Adam Baron, Dina OMara
THR3012
Tuesday
9/26
10:20 AM – 10:40 AM
OCCC South – Expo Theater #9
Microsoft Teams: Take your collaborative culture to an entirely new level
Ben Walters
BRK2219
10:45 AM – 12:00 PM
OCCC W221
Proven customer Office 365 deployment and adoption strategies
Douglas Smith, Nestlé, Keysight Technologies, Inc., TalkTalk
BRK2223
OCCC W414
Build your Office 365 Champions
Sanjeevini Mittal, Mott MacDonald, Nestlé
BRK1049
Get to Microsoft 365 with FastTrack
Doug Smith, Jeff Nickel
BRK2416
OCCC W206
Accelerate your Microsoft 365 deployment with partners and FastTrack
Brian Shiers, Matt Goddard
BRK1036
4:00 PM – 5:15 PM
Microsoft FastTrack for Dynamics 365: Speed up time to value and successful adoption
Julia Fu, João Pedro Almeida, Alejandro Gutierrez
BRK2221
Nestle’s Office 365 cultural transformation: from silos to collaboration
Thomas Wicker, Juha Ikonen, Nestlé
THR3013
5:05 PM – 5:25 PM
Tips and tricks to deploy Office 365
Tony Ison
BRK2220
Wednesday
9/27
Build and implement a plan for Office 365 success
Marty Schuchman, Juha Ikonen
THR2142
12:05 PM – 12:25 PM
How FastTrack for Azure helped a college transform its technology environment to fuel innovations  
Randy Pagels, Adam LeFaive
2:10 PM – 2:30 PM
OCCC Hyatt Regency Theater – Level 1
BRK3228
OCCC W230
Move your data to Office 365
Tom Wisnowski, Thomas Wicker, Sharon Liu
BRK1002
Thursday
9/28
OCCC W308
Accelerate your Enterprise Mobility + Security (EMS) deployment with FastTrack for Microsoft 365
Dina OMara, Adam Baron, Willem Bagchus
BRK2257
12:30 PM – 1:45 PM
Hyatt Plaza International I-K
Confidently build and successfully deploy Azure solutions with Microsoft FastTrack for Azure
Miranda Lee, Tanuj Bansal, Dennis Karlinsky, Linda Morris (Chemours)
BRK3373
300
Friday
9/29
9:00 AM – 10:15 AM
OCCC W207 AB
CRM On-premises to Microsoft Dynamics 365 for Customer Engagement Migration Tool
Gurkan Salk, Aditya Varma
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

27. 6/18/2018 4:46 AM
Q&A
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

28. Please evaluate this session
Tech Ready 15
6/18/2018
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© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

29. 6/18/2018 4:46 AM
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.