1. Telehealth Benefit www.americanwell.com
Good (afternoon/morning), my name is (name) with Blue Cross and Blue Shield of Kansas. BCBSKS is happy to be back again this year serving the State employees. In 2017, the State Employee Health Plan introduced a telehealth benefit. Today, I will be talking to you more about that benefit.

2. What is telehealth?
Person to person electronic communication between a designated telehealth provider and the member.
Provides HIPAA compliant remote access for diagnosis, intervention, consultation, supervision and information in an outpatient setting.
So what is telehealth?
By definition, telehealth is person to person electronic communication between a designated telehealth provider and the member. It provides HIPAA complaint remote access for diagnosis, intervention, consultation, supervision and information in an outpatient setting.
Telehealth is a fast, easy way to see a doctor. State of Kansas employees with BCBSKS coverage can have live visits over their computer, tablet, or phone with a doctor anytime through telehealth visits. Blue Cross provides telehealth services through American Well ®, also known as Amwell, the industry’s leading telehealth solution. With Amwell, you can register for free, and the cost per visit is less than emergency room, urgent care, or even in-office doctor visits. It's easy to use, affordable, private and secure.

3. How does telehealth work?
Telehealth is an innovative patient consultation service that lets you connect with a U.S. board-certified, licensed and credentialed doctor quickly and easily. Rather than having to schedule a doctor’s appointment and travel to and from the doctor’s office, telehealth lets you interact with a doctor at your convenience for common conditions such as:
Cold
flu
fever
rash
stomach pain
sinus infection
pink eye
ear infection
migraine
How does telehealth work?
Telehealth is an innovative patient consultation service that lets you connect with a U.S. board-certified, licensed and credentialed doctor quickly and easily. Amwell can be used any time, day or night. It’s perfect when your doctor’s office is closed, you’re too sick or busy to see someone in person, or even when you’re traveling. Rather than having to schedule a doctor's appointment and travel to and from the doctor's office, telehealth lets you interact with a doctor at your convenience
for common conditions such as:
Cold
flu
fever
rash
stomach pain
sinus infection
pink eye
ear infection
migraine

4. Who are the doctors?
Clinical services through Amwell are provided by Online Care Group – the nation’s first and largest primary care group devoted to telehealth.
Doctors on Amwell:
Have an average of 15+ years of experience in primary and urgent care
Are US Board Certified, licensed, and credentialed
Have profiles, so you can see their education and practice experience
Are rated by other patients, so you can review and select the doctor that meets your needs
*read slide

5. What is the cost? For plan A members, doctor visits on Amwell are $10
For Plan C, J, N and Q members, the cost per visit is $49 per Consultation Unit with all the Qualified Professionals.
*read slide

6. Other covered services
Here's a view of other covered services provided by Amwell. Some include Dietician, Social Work, Behavioral Health and Psychiatry at their respective costs.

7. When would I use Amwell?
I should probably see a doctor, but can’t fit it into my schedule
My doctor’s office is closed
I feel too sick to drive
I have children at home and don’t want to bring them with me
It's difficult for me to get a doctor's appointment
I'm on business travel and stuck in a hotel room
As mentioned previously, Amwell is great when you’re on the road for vacation or work. Telehealth is available in most states, but some states do not allow telehealth or prescriptions. Make sure to update your location to find a provider in your area. For a full list, I've provided a link on this webinar. 

8. How do I get started? It's Easy to Register for telehealth
Download the Amwell app
Or visit the Amwell website
Fill in the contact information form
Set up your user name and password
For a full demo visit bcbsks.com/state, Telehealth and learn more
*read slide

9. Next, I'll show you step by step what your pages will look like as you get registered.
This is the American Well website.

10. Once you click on the figure next to "contact us" at the top of the screen, you will be taken to this page. Need to see a Doctor? Hit continue..

11. This will prompt you to a screen that looks like this and you'll hit continue again.

12. Now it's time to get signed up
Now it's time to get signed up! You'll enter your information and click "sign up"

13. More information will be requested, then you'll hit continue.

14. Here you will indicate that, yes, you have insurance and your health plan covers this benefit. If you have a spouse or dependent child over the age of 18, they will need to set up an account separate from the card holder.
You do not need a service key to get started and can disregard that question. Hit finish

15. Congratulations! Now you're account is complete.
If you move on to "intake" and complete the steps to find a provider to treat you, you will be prompted to confirm you have the most recent version of the Flashless Enhanced Video application. If the Enhanced Video software is not detected, the system will prompt the patient to download and install the software. The key part after you've downloaded the software is to click, "remember my choice for Telehealth video". This will default you for all future visits.

16. Enrollment How do I add my spouse?
Your spouse should create a separate account to enroll.
How do I add a child to my account?
Parents and guardians can add their children who are under age 18 to their account and have doctor visits on their behalf.  Enroll yourself first and then add then add your child or dependent to your account. 
What should I do if I have a child over 18 who is still on my health insurance?
They should enroll as an adult and create their own separate account.
There are a few frequent enrollment questions..
*read slide

17. Questions & Assistance
If you have any other questions, please call or our support team at DOCS ( ) or
Telehealth Video
*read slide
In addition to the Amwell customer service information listed, you can always contact our State specific customer service if you have questions. That number can be found on the back of your ID card.
Here's a brief video showing you how the telehealth benefit may work for you.
Please look for additional information on your telehealth benefit on BCBSKS State specific webpage, or on the State Employee Health Plan website. Thank you for attending today's webinar and I look forward to seeing you during Open Enrollment.