1. United Engineering & Technology Magnet Mariana Gomez May 28, 2015

2. Problem Statement & Design Goal
Problem: Amusement park guests spend the majority of their time in waiting lines and their park experiences are limited. “The average amount of time [guests] spend in lines is 33%” (Qless, n.d.).
Design Goal: To design and develop a system or product that will reduce waiting time and improve park experiences for visitors.

3. Features & Constraints
Based on the Design Brief:
Constraints must be:
User friendly
Inexpensive
Reliable
Entertaining
Features must:
Create shorter waiting lines
Create more entertaining lines
Include ride availability app

4. Deliverables Deliverables include: A PowerPoint presentation
Final Report
Flowcharts
Sample Screens
Prototype

5. Background Research & Investigation
Questions to consider:
How are customers persuaded into downloading apps?
What technologies can be borrowed from existing solutions?
What are some major components and functions for park products/systems?
What are some outputs from park products/systems?
How do existing technologies work?

6. Background Research & Investigation Cont.
How to persuade customers to download apps:
Trade a download for a service
Offer something for free
Market the app ahead of time

7. Background Research & Investigation Cont.
Existing solutions:
Disney MagicBand
Ride Hopper App
Disneyland Maps App

8. Background Research & Investigation Cont.
Disney MagicBand
Allows access to park & resort hotel rooms
Allows purchases through mobile app
Allows FastPass+ use

9. Visitors can view & submit approximated wait times
Ride Hopper App
Visitors can view & submit approximated wait times
Check in & check out of rides

10. Wait times displayed on maps
Disneyland Maps App
Interactive Maps
Wait times displayed on maps
Shows attraction’s information

11. Background Research & Investigation Cont.
Major components & features in park products/systems:
Reservations
Park map
Expected Waiting
times

12. Outputs for products/systems:
Number of guests at the park
Number of purchased items

13. How mobile app users are tracked:
Location services
GPS, Cell-ID, Wi-Fi
Ex. Google Maps, Foursquare, Facebook

14. Electronic Turnstiles:
Optical turnstiles use infrared sensors to
detect people
Optical sensors and algorithms detect people & differentiate people from objects

15. Possible Solutions Solution A: Mobile app
Park map & approximate waiting times
Gaming/Achievements features
Shopping features

16. Possible Solutions Solution A: Mobile App
User login/logout & account info
Solution A: Mobile App
Park map with attraction’s pinpoints & waiting times screen
Play games win points for park prizes/discounts
Game achievements & park point counter
Mobile Purchases
Advertisements

17. Possible Solutions Solution B: Schedules Schedule rides through app
Limit of five attractions per individual or party
Print schedule or receive mobile app notifications when attractions are ready

18. Possible Solutions     Solution B: Schedules
Schedule sent to park server
Create Schedule  
User alerted when park attraction is ready
Schedule sent to user’s account

19. Possible Solutions Solution C: Turnstile Counters
Turnstile server adds and subtracts people going through turnstile
Information sent to mobile app to configure and display numbers

20. Possible Solutions Solution C: Turnstile Counters
Visitors enter/exit amusement park attractions through turnstiles.
Turnstiles server adds/subtracts each visitor to counter.
Count is displayed on amusement park mobile app.

21. Choosing a Solution
Market Research showed mobile app would be more entertaining & efficient
Decision Matrix determined mobile app was greater than other solutions based on weighted criteria.

22. Market Research

23. Decision Matrix

24. Project Timeline

25. Development Work
Mobile app serves as a helpful guide and great distraction
Amusement park owners & guests benefit from app
Colors blue, gold, & white.
Functions

26. Development Work App prototype made with POP & Microsoft Word.
Flowcharts made as programming guide.

27. Development Work

28. Development Work

29. Development Work
User Tracking
Calculating Usage Ratio

30. Development Work
Map Publishing Process

31. Evaluation
Final solution does not reduce waiting time but gives the impression it does.
Development of app is not expensive but maintenance and park servers could be.
Solution is somewhat reliable due to usage ratio calculations
If tested is it entertaining & helpful?

32. Recommendations & Future Work
Develop a program
Design and develop games
Modern design
Partnership with amusement park executives

33. Works Cited
Desmarais, Christina. "5 Ways to Make Your App Take Off." Inc.com. N.p., 6 Mar Web. 06 Mar
Frakes, Dan. "An IPhone Makes Disneyland an Even Happier Place." Macworld. N.p., 18 Feb Web. 06 Mar
Ganguly, Robi. "The 5 Biggest Mistakes in Mobile App Marketing." The 5 Biggest Mistakes in Mobile App Marketing. KISSmetrics, n.d. Web. 26 May 2015.
Gupta, Aseem. "Quora." How Are Apps Made? -. N.p., n.d. Web. 06 Mar
Lacina, Linda. "Ideas From SXSW: How to Get People to Download Your App." Entrepreneur. N.p., 21 Mar Web. 06 Mar
Leger, Bernd. "8 Ways to Market Your App." 8 Ways to Market Your App. N.p., 10 May Web. 06 Mar
"Making the Band - MagicBand Teardown and More." At Disney Again. N.p., 27 Jan Web. 06 Mar
"Radio Frequency Technology | FAQ | Walt Disney World Resort." Radio Frequency Technology | FAQ | Walt Disney World Resort. N.p., n.d. Web. 06 Mar

34. Works Cited
"Ride Hopper Free - Theme Park Wait Times and More." App Store. N.p., n.d. Web. 06 Mar Skift, Dennis Schaal. "Disney’s “magic” Bracelets Are Driving More People to Its Parks." Quartz. N.p., 6 Feb Web. 06 Mar Thaeler, John J. "Patent US Crowd Prediction and Attendance Forecasting." Google Books. N.p., 1 July Web. 06 Mar

35. Thank you!
Questions?