1. Session 3 – CAF as a first step towards a TQM strategy

2. Validating process Difference internal / external evaluation
Internal evaluation for diagnose
External for scoring
Peer evaluation / key representatives
Acurateness increases with training and experiences
Common understanding between internal and external
National pool of qualified assessors, which could be supported by the technical agencies or EIPA

3. Validating process
National pool of qualified assessors, which could be supported by the technical agencies or EIPA
First step out of administration on national level, second step european level
Tasks: training, moderate, external evaluation

4. Motivation Recognition to all CAF users
Certificates after external evaluation
To promote / to communicate best practise

5. The use of CAF CAF as a basis for annual planning Check of progress
Assessment makes sense as a diagnostic check before planning
Assessment should be done annually, while an external scoring can have a wider periode – main aim is improvement

6. What happens after CAF Improvement tools as BSC ISO
Better trained and prepared personal for the next step to TQM
Awareness of the directors to TQM
Raised interest for benchmarking