2. Education Team Skill Set Training

3. Ice Breaker Name Where you’re from Something interesting about you
What attracted you to CityLink

4. Objectives Learn about the Education Program at CityLink
Understand the volunteer roles and processes
How to create a positive and progressive learning environment for adult learners

5. Education Programming Day/Time Description
Day/Time
Description
 Academic Solutions  
M & W:
12:45-4pm
Tu &Th:
Class offered by Cincinnati Public Schools (CPS) partner for Clients pursuing their GED or College/Career Readiness
Location: Classroom M and Computer Lab
 Study Tables
CityLink Program
M &W
12:45-3pm
Tu & Th:
Study option for Clients enrolled in Academic Solutions
Location: Café
PREP (Providence Reading Essentials Program)
M-Th:
12:45-3:30pm
Focused session for Clients who need to improve basic literacy Location: Classroom H and Computer Lab

6. Academic Solutions Prepares Clients for GED test
Instructors teach in classroom setting and students have individualized learning plans
Provides opportunity for adults to improve academics, employment opportunity and life
Transitions GED and High School graduates
Allows clients to avoid expensive remedial classes
Provides information and instruction for placement tests

7. Study Tables Supported by CityLink Volunteers
Independent study opportunity with option of working 1:1 with volunteers
Clients complete worksheets in various subjects in accordance with a personalized lesson plan

8. Reading Essentials (PREP)
Provides students with the essential phonetic and comprehension tools to improve their reading skills so that they can
Enroll in GED class
Comprehend written material and study for own self-advancement
Communicate more confidently via paper or
Improve overall communication skills if English is not their native language
Additional training needed

9. PREP PREP Staff CPS Staff CityLink Center Staff Academic Solutions
Supports volunteers in the specified area
PREP Staff
CPS Staff
Lead Study
Tables Volunteer
CityLink Center Staff
Does not support volunteers in the specified area
PREP
Academic Solutions
Study Tables
Shiftboard, CityLink info, and general inquiries
Michael Harr –T/TH
Mr. Reeder, Ms. Sherry, & Ms. Foster for M/W classes
Thomas and Brad from YWCA for T/TH classes
Mark Evans – M/W
Paige Klein
Director of Volunteer Mobilization
Beth Smith

10. Volunteer Roles Lead Volunteer (Academic Solutions Study Tables)
- Prepares class materials, folders and assignments for Clients
Classroom Aide (Academic Solutions)
- Helps Support class by assisting the instructor and Clients

11. Volunteer Process
All Education shifts are scheduled with a 15 minute buffer allowing volunteers time to prepare
Upon Arrival
Sign in at the Welcome Center > pick up yellow lanyard > grab nametag
If needed, retrieve materials in/on the black filing cabinet located in the Resource Room, in the CityLink Center Staff office area
Lead Volunteer be sure to grab attendance sheet for Study Tables and the Client Survey Packet (only for last class of the session)
Report to your serving space
If running late/leaving early
Director of Volunteer Mobilization or VISTA
or call ext. 0 or 1003

12. Attendance Policy 3 absences policy for Academic Solutions & PREP
- Asked to contact Service Coordinator after 4th absence
Not permitted to class if 15 minutes late

13. Academic Solutions Classroom Aide
Class is lead by CPS Instructor
Volunteer Opportunities to Support Clients
Take attendance
Hand out class materials
Help Clients with class work
Assist students working on the computer
Distribute Client Surveys at last class of the session
Position yourself so you can be seen by Clients (they need to see you to ask for help)

14. Study Table Class Layout
Lead Volunteer
responsible for preparing materials (30 minutes or less)
picking up the attendance sheet from Welcome Center and distributing Client Surveys during last class of session
Make sure Clients sign attendance sheet
Make sure each Client has their folder
Work 1:1 with Clients
Position yourself to be seen by Clients (so they can see you to ask for help)

15. PREP Class Layout Attendance is taken by Beth Smith
Gather appropriate materials for Client
Work one-on-one with Client

16. Tips for Working with Adult Learners
Build relationships
Ask good questions
Avoid asking “Do you need help?”
Instead ask, “Can you show me what you’re working on?”
Encourage students to explain their thinking
Avoid doing the student’s work

17. Next Steps Shiftboard Sign up for shifts on Shiftboard
Check out the Volunteer Manual
Download Shiftboard App

18. Questions?