1. Communication
“What you do speaks so loud that I cannot hear what you say”
Ralph Waldo Emerson

2. Communication is like an iceberg!

3. An Iceberg

5. Proxemics Personal Space/ Conversational Distance
Most Americans use a 24 inch bubble
Public Zone over 12 feet
Social Zone 4-12 feet
Personal Zone 1 ½ -4 feet
Intimate Zone Less than 18 inches
Kiss, Hug…

6. Factors that affect Proxemics:
Gender
Culture
Activity (dancing, dental hygiene, hair styling)
Relationship (boss, boyfriend, mother)

7. Physical Appearance (Tattoos, Race, Clothing) Age Personal History
Physical Size
Physical Appearance (Tattoos, Race, Clothing)
Age
Personal History
Abuse victims need more space
Abusers intrude space

8. Invasion of Space increases anxiety
People stand closer to those they like and trust
Mirroring indicates agreement/ trust

9. Kinesics Body Language Far more important than words in communication
Gestures
Facial Expression/ Movement
Eye Contact
None: disagree or disinterest
Solid: involved in conversation

10. Body Position/Posture
Fidgeting
Body Position/Posture
Notice who stands by each other (alliances)
Notice who someone avoids
Facial Touching
Hiding something
Touching others

11. Mirroring/ Posture Echoing Hand Position
Closed? (defensive)
Open? (relaxed/ open minded)
On hips? (defensive)
Toe/ Foot Position
Inward (submissive)
Outward (dominance)

12. Arm Position Facial Expressions Crossed? (negative/ barrier/ disagree)
Includes micro-expressions

13. Body Language to Impress
Make eye contact
Avoid fidgeting
Avoid touching your face
Face your listener
Clothes, make up, and hairstyle are factors that control first impressions!

14. Para Verbal Communication
How we say what we say
Tone
Reveals
patience/impatience
Condensation/ sarcasm
Irritation/Anger
Volume
Many use loud for power. This fails!

15. Cadence… Rate and Rhythm of speech
Look at the following example for meaning:

16. A woman without her man is nothing.

17. A woman, without her, man is nothing.
See what changing cadence can do?

18. There are four ways in which we have contact with the world
There are four ways in which we have contact with the world. We are evaluated and classified by these four artifacts: what we do, how we look, what we say, and how we say it.
Dale Carnegie