1. LEAD WITH EFFECTIVE COMMUNICATION
Angie Garfield
Customer First Success, Inc.

2. Who would be a Project Manager?
Observed skill sets?
Learned about their values?
Are they competent?
Possess Leadership Qualities?
How do they communicate with others?
How do they like to be communicated with?

3. Communication Internal/External Customers
What benefits do you provide your customers?

4. Know Your Purpose
Know your Purpose,
Understand your Role
Create Value

5. Communication Styles Behavior – Communication
Understanding Behavior Styles leads to better communication
What Behavior/Communication Style are you?

6. Behavior Styles 1 of 4 Talker Outgoing Enthusiastic Approachable
Friendly

7. Behavior Styles 2 of 4 Doer Productive Pioneer mentality Wants results
Quick decision making

8. Behavior Styles 3 of 4 Controller Systematic Logical
Accuracy/Quality of results
Facts

9. Behavior Styles 4 of 4 Supporter Easygoing Dependable Detail-minded
Slow to make decisions

10. Behavior Styles
Talker
Doer
Controller
Supporter

11. Working with Different Behavior Styles
Talker
Be interested in them
Help them prioritize, keep track of details
Use more descriptive words
Focus on the positive

12. Working with Different Behavior Styles
Doer
Help them follow rules, expectations
Help them explain reasons for decisions
Be prepared, organized
Clearly defined goals, objectives
Be professional, to the point

13. Working with Different Behavior Styles
Controller
Help them to share their expertise
Help them to interact with others…include them in activities
Be prepared with facts/organized
Avoid pushing for a decision

14. Working with Different Behavior Styles
Supporter
Help them see efficiencies in the process
Help them track time lines
Explain changes thoroughly
Offer assurances of progression

15. Working with Different Behavior Styles
No one Behavior Style is better
People have more than one Style
Stress - Behavior Style is more dominant
Effective teams - different styles
Each style has strengths/weaknesses

16. Law of Psychological Reciprocity
Attitudes, feelings, motives we give out to people tend to come back to us

17. Reflective Listening Listening, Restating, Clarifying
A Level Above Listening

18. Unspoken Communication
Body Language
Eye Contact
Facial Expressions
Personal Space
Low Energy

19. Open Environment for Communication
Location
Prepare Agenda
Mentally prepare – Behavior Styles
Prepare to Listen
Seek to be fair/consistent
Be specific!

20. Lead with Effective Communication
Working within a group is a learned skill
Practice looking for Behavior Styles
Specific and clear team goals/objectives
Teach, provide feedback, reward

21. Lead with Effective Communication
Good is the Enemy of Great!

22. Thank You!
Angie Garfield