1. Data Center Service
Brian Messenger 11/15/2016

2. Agenda Introductions Service Description Value Proposition Metrics
Cost
Security
More Information
Q&A

3. Introductions Service owner: Brian Messenger
Service manager: Rick Polcaro
Other service delivery team members
Peggy Roberts

4. Service Description Service name: Product(s): Brief text description:
Data Center Services
Product(s):
Physical Plant (power, cooling, rack space, card access, environmental alarms)
Brief text description:
The Data Center Service provides physical space for computing needs, including filtered and unfiltered electrical power, available UPS (Uninterrupted Power Supplies), cooling and physical security. The facilities are currently located in Rhodes Hall on the sixth and seventh floors, and in the CCC building.
Available to:
Faculty, Staff, Instructional Professionals
Fee? Yes
Service tier: Zero

5. Value Proposition Value proposition Customer impact Key benefits
Provide conditioned Data Center space to Faculty and Departments whether it is Managed or just Co-location
Affordable
Customer impact
Reduced costs of providing infrastructure for power & cooling, UPS, generator, racks and overall maintenance
Space savings
Key benefits
On campus priority list for maintaining power and chilled water
Built in redundancy
Dual power PDUs (Power Distribution Units) both in rack and data center
N+1 UPS
UPS and Generator

6. Metrics FY17 Q1 FY 17 Q1 Metrics
CRACs (Computer Room Air Conditioners) 15
Sensors Monitoring Data Center
161
Racks
246
Availability
100%
Changes (upgrades, patches, etc.) 11

7. Other Metrics FY17 Q1 Quarterly Statistics - Data Center Service
FY14
FY15
FY16
FY17
Service Availability % – Data Centers Q1 Q2 Q3 Q4
Rhodes 7th
100.00
Rhodes 6th
99.999
CCC
99.998
UPS Loads
Rhodes - 600
Max Capacity - kw
450.00
Used - kw
237.80
226.50
208.45
195.76
199.81
190.19
187.99
182.22
189.67
191.73
189.61
190.28
Percent used
52.84%
50.33%
46.32%
43.50%
44.40%
42.26%
41.78%
40.49%
42.15%
42.61%
42.13%
42.28%
CCC - 80
76.00
45.68
45.00
44.71
43.41
43.65
44.40
43.60
41.60
37.70
35.70
34.00
35.69
60.11%
59.21%
58.83%
57.12%
57.43%
58.42%
57.37%
54.74%
49.61%
46.97%
246.00%
46.96%
CCC - 45
20.10
15.50
14.64
14.20
13.66
14.15
14.46
16.98
14.38
15.54
18.70
18.96
44.67%
34.44%
32.53%
31.56%
30.36%
31.44%
32.12%
37.73%
31.95%
34.52%
41.56%

8. Costs Fee for service: Yes Cost to deliver the service:
FY 16 Total Cost
$202,676
Hardware & Software $0
Labor
$184,251
Staff Support
$9,213
Administrative Overhead
$9.213
Fee for service: Yes
OTC $132 per server
MRC $7.60 per U
A U is defined as 1 3/4" vertical height and is calculated on all equipment, including the server and all associated peripheral equipment such as external hard drive(s), etc.

9. Security What risks does use of the service mitigate?
Protection of equipment
Information security
How does the service mitigate risks?
Security
Intrusion detection with CUPD
Cameras (recording each doorway)
Logged access
Card access to Data Center
Elevators secured off hours w/card access
Data destruction of hard drives
R5 and recycle

10. More Information Service web page: Service level expectations:
Service level expectations:
Service catalog entry:
Service quarterly report:

11. Questions. Brian Messenger: bnm3@cornell. edu
Questions? Brian Messenger: Rick Polcaro: