1. Management Funcitions
Planning – Setting goals
Organizing – Structuring resources
Leading/motivating – guiding people to act
Controlling – Checking to see if and how goals are met

2. Elements of Model Goal – Purpose of communication
Record – Put information on record; make sure it is available somewhere for someone
Inform – Let the receiver know, so he/she can do whatever is desired
Persuade – Convince the receiver to do what you want

3. Communication Networks
Wheel – messages travel to and from one central person
Chain – messages travel from one person to another in a known sequence - Typically messages move in one direction with no feedback from lower chain

4. Communication Networks
Circle – Messages are exchanged among persons with similar responsibilities regardless of organizational status
All-channel – messages move back and forth among all members of a group as those members determine who needs to know what