1. François BRIARD / AS-CIS
dministrative I
nformation S
ervices
website
François BRIARD / AS-CIS

2. Agenda What is our business How we designed our website
How we structured our website
Which tools we use
What is our site current usage
What is the next step
Our business
Site design
Site structure
Tools
Site usage
François Briard / AS-CIS
18 April, 2000

3. Our business All Corporate Administrative Applications
Agenda
Our business
Site design
Site structure
Tools
provided by AS-CIS, AS-IDS, AS-SAS, AS-DI-OP
(both purchased and developed in-house)
Support from applications to database and hardware levels
Site usage
François Briard / AS-CIS
18 April, 2000

4. Site design - Users ~3000 AIS users ~60 AIS members Agenda
central services (HR, SPL, FI…)
divisional secretariats
...any person at CERN
~60 AIS members
developers
support staff
systems staff
partners from other divisions
Agenda
Our business
Site design
Site structure
Tools
Site usage
François Briard / AS-CIS
18 April, 2000

5. Site design - Content AIS users AIS members Agenda Our business
Applications: documentation, FAQ, desktop
Projects: follow up, minutes
Support page
Business map and site map
AIS members
Technical and maintenance documentation
Project and development notes
Systems status and operations
Internal communication
Procedures, recommendations
Web authoring resources and guidelines
Agenda
Our business
Site design
Site structure
Tools
AIS users
Reduce the amount of first line support
AIS Members
Provide authors with the tools to: concentrate on contents and forget about layout and underneath file structure
Easily find technical information needed to do their job
Ease the transfer of knowledge and avoid loss of information
Avoid duplicate development effort
Site usage
François Briard / AS-CIS
18 April, 2000

6. Site design - Purpose AIS users AIS members Agenda Our business
Keep up to date
Different ways to find out information
Unique entry point for AIS
Ease the feedback
Reduce 1st line support
AIS members
Enforce standards
Concentrate on web pages content
Ease the transfer of knowledge
Avoid loss of information
Avoid duplicate development effort
Agenda
Our business
Site design
Site structure
Tools
AIS users
Reduce the amount of first line support
AIS Members
Provide authors with the tools to: concentrate on contents and forget about layout and underneath file structure
Easily find technical information needed to do their job
Ease the transfer of knowledge and avoid loss of information
Avoid duplicate development effort
Site usage
François Briard / AS-CIS
18 April, 2000

7. Site design - Miscellaneous
Web standards
Supported authoring tool (Mac + PC)
Coherent and logical presentation and navigation throughout the site
Multiple ways of finding information
Changing content (home page)
Integrated with AIS news
Coherence with existing web applications
Simple site administration
Migration from existing sites
Agenda
Our business
Site design
Site structure
Tools
AIS users
Reduce the amount of first line support
AIS Members
Provide authors with the tools to: concentrate on contents and forget about layout and underneath file structure
Easily find technical information needed to do their job
Ease the transfer of knowledge and avoid loss of information
Avoid duplicate development effort
Site usage
François Briard / AS-CIS
18 April, 2000

8. Site design - Page layout
Logo
(AIS or application)
Banner
Agenda
[Toolbar]
Our business
[Menu]
Content
Site design
Site structure
Tools
AIS users
Reduce the amount of first line support
AIS Members
Provide authors with the tools to: concentrate on contents and forget about layout and underneath file structure
Easily find technical information needed to do their job
Ease the transfer of knowledge and avoid loss of information
Avoid duplicate development effort
Site usage
Footer (copyright, author, date, feedback)
François Briard / AS-CIS
18 April, 2000

9. Site structure
“Service oriented” structure (<> hierarchical structure)
Secured internal part
Shared resources in identified places
Leave some freedom under certain level
Agenda
Our business
Site design
Site structure
Tools
AIS users
Reduce the amount of first line support
AIS Members
Provide authors with the tools to: concentrate on contents and forget about layout and underneath file structure
Easily find technical information needed to do their job
Ease the transfer of knowledge and avoid loss of information
Avoid duplicate development effort
Site usage
François Briard / AS-CIS
18 April, 2000

10. Site structure Agenda Our business Site design Site structure Tools
applications
projects
Agenda
edh
bht...
Our business
support
manpower
businessmap
images, utilities ...
leaves
webhrt...
Site design
Site structure
Tools
internal
secured
AIS users
Reduce the amount of first line support
AIS Members
Provide authors with the tools to: concentrate on contents and forget about layout and underneath file structure
Easily find technical information needed to do their job
Ease the transfer of knowledge and avoid loss of information
Avoid duplicate development effort
Site usage
development
applications + projects
systems
databases
meetings
utilities ...
François Briard / AS-CIS
18 April, 2000

11. François BRIARD / AS-CIS
Short visit of the site
François BRIARD / AS-CIS

12. Tools - Choice Requirements Tests Agenda Our business Site design
“Clean” HTML and W3C standards
Openness vs proprietary solutions (server + client)
Runs on Mac and PC
Supported at CERN
Complete control over structure
Between 500 & 1000 pages
Future evolution of the site
Tests
Followed Web Office list of recommended tools
Selected and tested:
FrontPage 98
Visual Page
NetObjects Fusion
Dreamweaver
Agenda
Our business
Site design
Site structure
Tools
AIS users
Reduce the amount of first line support
AIS Members
Provide authors with the tools to: concentrate on contents and forget about layout and underneath file structure
Easily find technical information needed to do their job
Ease the transfer of knowledge and avoid loss of information
Avoid duplicate development effort
Site usage
François Briard / AS-CIS
18 April, 2000

13. Tools - Configuration Agenda Our business Site design Site structure
Shared
Development
Copy
Production
Server
Site design
Site structure
Tools
AIS users
Reduce the amount of first line support
AIS Members
Provide authors with the tools to: concentrate on contents and forget about layout and underneath file structure
Easily find technical information needed to do their job
Ease the transfer of knowledge and avoid loss of information
Avoid duplicate development effort
Site usage
François Briard / AS-CIS
18 April, 2000

14. Tools - Main functionalities
Templates
provides blank pages with predefined layout
author focuses on content
automated maintenance
Library items
“objects” commonly used across the site (menus, toolbars, banner…)
Templates and Library items are “hard coded” on each page
Cascading Style Sheet
W3C standard
author do not take care of fonts, colors...
Agenda
Our business
Site design
Site structure
Tools
AIS users
Reduce the amount of first line support
AIS Members
Provide authors with the tools to: concentrate on contents and forget about layout and underneath file structure
Easily find technical information needed to do their job
Ease the transfer of knowledge and avoid loss of information
Avoid duplicate development effort
Site usage
François Briard / AS-CIS
18 April, 2000

15. Tools - Site management
Publishing using FTP
Shared working copy
easier file access management
same configuration as production server
DW version 3 offers new functions
synchronization
update dates
objects
Agenda
Our business
Site design
Site structure
Tools
AIS users
Reduce the amount of first line support
AIS Members
Provide authors with the tools to: concentrate on contents and forget about layout and underneath file structure
Easily find technical information needed to do their job
Ease the transfer of knowledge and avoid loss of information
Avoid duplicate development effort
Site usage
François Briard / AS-CIS
18 April, 2000

16. Short demo of Dreamweaver usage François BRIARD / AS-CIS

17. Site usage - Statistics
In production since Sept. 1999
Grown from <1000 pages to >5000!
40’000 visits and 260’000 page hits from 10’000 hosts
Most visited:
applications documentation
projects updates
manpower (who’s who)
internal site
Initial development effort: x man/month
Current resources assigned: 1 appointed webmaster + Web Steering Committee + Authors
Agenda
Our business
Site design
Site structure
Tools
AIS users
Reduce the amount of first line support
AIS Members
Provide authors with the tools to: concentrate on contents and forget about layout and underneath file structure
Easily find technical information needed to do their job
Ease the transfer of knowledge and avoid loss of information
Avoid duplicate development effort
Site usage
François Briard / AS-CIS
18 April, 2000

18. Site usage - What next? AIS newsletter (soon) AIS portal (project)
More integration with AIS applications
Qualitative feedback tool
Administrative “wizards”?
Archive management?
Agenda
Our business
Site design
Site structure
Tools
AIS users
Reduce the amount of first line support
AIS Members
Provide authors with the tools to: concentrate on contents and forget about layout and underneath file structure
Easily find technical information needed to do their job
Ease the transfer of knowledge and avoid loss of information
Avoid duplicate development effort
Site usage
François Briard / AS-CIS
18 April, 2000