1. Optimize Your Business Operations with Microsoft Dynamics 365
9/12/ :57 PM
GS02
Optimize Your Business Operations with Microsoft Dynamics 365
Mike Ehrenberg
Technical Fellow
Muhammad Alam
General Manager, Dynamics 365 for Finance & Operations
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2. Every Industry in Transition
Manufacturing
Financial Services
Retail
Health
Education
Public Sector

3. Digital Transformation
Empower employees
Engage customers
Optimize operations
Transform products
© 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

4. Digital transformation has already changed how we drive our Dynamics 365 business and our engineering.

5. Digital Transformation has changed the Dynamics 365 Business
Measured performance against Service Level Agreement (SLA)
Daily and Monthly Active Usage (DAU and MAU)
Net Promoter Score (NPS)
Are we delivering?
Is usage growing?
Are we delighting users?
Digital signals connect us. Data creates real time insights. Insights drive our actions.

6. Digital Transformation changed Dynamics 365 Engineering
Hot
Warm
Cold
Monitoring
Self-healing
Service Health
Diagnostics
Proactive
Intervention
Telemetry
Analytics
Informed Roadmap
Ideas Digital Community

7. Microsoft Convergence 2015 EMEA
Business is evolving
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Global 500 will have dedicated digital transformation / innovation teams **
70%
Consumers will shop in augmented reality*
100m
By 2020
customer experience will overtake price and product as the key brand differentiator
In maintenance, services and consumables savings per year due to IoT. ** 1T
Of employees can cut their healthcare costs by wearing a fitness tracker **
40%
* IDC 2017 predictions
** Gartner 2017 predictions
© 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

8. Microsoft Worldwide Partner Conference 2016
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Business applications
Productivity
Delivering
Digital
Transformation
App platform
Cognitive services
Data
Identity
Infrastructure
© 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

9. Microsoft empowers digital transformation
Marketing
Sales
Service
Finance and Operations
Talent
Microsoft AppSource
Intelligent Apps
Intelligent Apps
Office 365
Dynamics 365
Power BI, PowerApps, Microsoft Flow, Common Data Service
Intelligent Tools
Azure
Intelligent Cloud

10. Digital transformation for Finance and Operation Leaders
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Digital transformation for Finance and Operation Leaders
CFO
close my books faster
optimize my assets and create new revenue sources
maximize our compliance, growth and profitability
How can we make it happen?
Digital Transformation
COO / VP Mfg
deliver on time, in full, and on target
optimize my supply chain
anticipate and void maintenance related disruption
What is likely to happen?
Help me…
VP Retail
create personalized shopping experiences
engage customers seamlessly across every channels
have the right merchandise at right place, right time
Why did it happen?
Chief People Officer
find and attract the best people
engage people and teams to deliver best results
develop effective leadership succession
What happened?
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

11. Stories of Digital Transformation

12. Executive Vice President
Eric Reading
Executive Vice President

13. Global social impact professional services firm
Working in 80 countries to end poverty and hunger
Promoting health, education & lasting economic growth
Utmost transparency and accountability

14. Demo

15. Senior Vice President and CIO
Bill Smith
Senior Vice President and CIO

16. Leading engineering and architectural services firm
Providing high quality architectural/engineering services
Create positive impacts and exceed expectations
Imagination and innovation with industry best practices

17. VP, Business Technology Solutions
André Vargas
VP, Business Technology Solutions

18. Leading engineering and architectural services firm
Leading entertainment and sports talent agency
Leading engineering and architectural services firm
Representing many of the most successful professionals
provide quality professional services
Developed their own Trust Accounting module
produce positive impacts and exceed expectations
Extensive testing to ensure accuracy and productivity
imagination, innovation and sound technical and business practices

19. Demo

20. Dynamics 365 Finance & Operations: Intelligent Financials
Dynamics 365 Analytical Workspaces
Power BI
Operational Analytics
Microsoft Azure SQL Database
Today
Tomorrow

21. Transformation in Retail

22. Disruption creating existential threats
Digital Translation in Retail
Create experiences that flow across on-line, mobile and in-store
Bring the strengths of on-line experiences in to the physical store
Use data from every interaction to enrich every channel
Create amazing experiences in the physical store
Digital transformation must empower retailers to emphasize strengths and minimize weaknesses
Disruption creating existential threats

23. Optimizing Operations for Modern Retailers
Collaborating with
to develop transformational capabilities for Retail
Inventory in retail and distribution locations around the globe.
Dynamics 365 for Retail
Distributed Order Management
(In Development)
Data plus Intelligence
Ship from the smartest location
Optimized inventory utilization
Improve customer experience
Smart about seasonality & velocity
Extensible to supply chain scenarios

24. Transformation in Manufacturing

25. Technology is driving the 4th Industrial Revolution
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Technology is driving the 4th Industrial Revolution
Physical
Digital Transformation
Digital
Production assets
Smart products
Production
Supply
Marketing
Sales
R&D
Services
Supply
R&D
Production
Marketing
Sales
Services
Raw materials and products
Service ecosystems
Preventive maintenance
Connected consumers `
© 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

26. Microsoft Azure Intelligent Services
Microsoft Dynamics 365 Finance and Operations Intelligence Bridge
Connected Factory
Connected Products & Services
Remote Asset monitoring
Internet of Things
Machine Learning
Credit monitoring & collections probability
Retail product recommendations
Manufacturing scheduling
Microsoft Dynamics 365 Finance and Operations platform
Financial transactions
Purchase Order management
Sales Order management
Operations management
Service management
Intelligent Analytics
Price optimization
Personalized Offer management
Azure Bot Service
Information retrieval
Guided learning
Customer and employee self service
Azure Big Data
Social data capturing
Conflation across datasets
AI & Cognitive Services
Advanced SCM route logistics
Location insights for Transportation
Image recognition
Product authenticity
Payments & receipts
Prevention of fraud
Blockchain

27. Demo

28. Finance and Operations
Dynamics 365: Finance & Operations, Retail and Talent
ENGAGE CUSTOMERS
OPTIMIZE OPERATIONS
EMPOWER EMPLOYEES
TRANSFORM PRODUCTS
Finance and Operations
Retail
Talent

29. Investment Pillars Cloud Scale Rapid Onboarding Deployment Options
Experience & Adaptability
Trust
Insights & Intelligence​

30. Connecting to the Microsoft Dynamics Ecosystem
Cross UG Summit EMEA 2017
9/12/ :57 PM
Connecting to the Microsoft Dynamics Ecosystem
Roadmap
AppSource
Ideas

31. Where to go next Session code Session Title Date/Time Location BRK2373
Overview: Microsoft Dynamics 365 for Finance and Operations, Enterprise edition
Tuesday, 9/26
9: :15 AM
OCCC W206
BRK2125
Overview: Microsoft Dynamics 365 for Retail
OCCC W300
BRK2308
Upgrade legacy on premise Microsoft Dynamics AX solutions to Microsoft Dynamics 365
Tuesday, 9/26 
10:45-12:00 PM
OCCC S331
BRK2114
Overview: Microsoft Dynamics 365 for Talent
12:30 - 1:45 PM
OCCC W207 AB
BRK2123
Choose the right deployment option for Dynamics 365 for Operations
2:15 - 3:30 PM
BRK1036
Microsoft FastTrack for Dynamics 365: Speed up time to value and successful adoption
4:00-5:15 PM
OCCC W221
BRK3339
Extend Microsoft Dynamics 365 for Retail
Wednesday, 9/27
4:00 - 5:15 PM
BRK2116
Delivering insights and intelligent action with Microsoft Dynamics 365
BRK2309
Tips and tricks for Microsoft Dynamics 365 for Finance and Operations, Enterprise edition
10: :00 PM

32. Q&A

33. Please evaluate this session
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9/12/2018
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© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.