1. 2004 Hotqua - Activities

2. Hotqua Aktivitäten 2004 www.hotqua.de 2 Quality Management for Health Workshop: Quality Manager ISO 9001:2000 Quality Auditor ISO 9001:2000 Satisfaction degree: 85% Photo: Achat-Hotel, Augsburg, 11.01.04

3. Hotqua Aktivitäten 2004 www.hotqua.de 3 EuRoB-Project Quality Manager / Hotel & Tourism ISO 9001:2000 Satisfaction degree: 90% Photo: InterCityHotel, Stralsund, 04.03.04

4. Hotqua Aktivitäten 2004 www.hotqua.de 4 Certification DIN-EN-ISO 9001 Workshop: Implementation of a QMS ISO 9001:2000, contentment degree: 97,50 Photo: Societät Wutzke & Förster, Frankfurt Oder, 01.04.04, certification: September 2004

5. Hotqua Aktivitäten 2004 www.hotqua.de 5 Inhouse - Workshop Professional sales for the front office Contentment degree: 100% Photo: Hotel Dietrich Bonhoeffer Haus Berlin, 20.04.04

6. Hotqua Aktivitäten 2004 www.hotqua.de 6 Workshops AHK- Montevideo Workshops: Customer relations" and "Professional sales Contentment degree: 95 + 87% Photo: AHK-Uruguay, Montevideo, 21-22.04.04

7. Hotqua Aktivitäten 2004 www.hotqua.de 7 Service Quality Service quality from the viewpoint of the hotel guests Workshop: " Service quality from the viewpoint of the hotel guests Contentment degree: 91% Photo: InterCityHotel Stralsund, 01.06.04

8. Hotqua Aktivitäten 2004 www.hotqua.de 8 EuRoB- Workshops Customer relations (22.06.04) Complaint management (29.06.04) internal Audit (12.07.04) Contentment degree: 95% Photo: Hotel Horizont, 22.06.04

9. Hotqua Aktivitäten 2004 www.hotqua.de 9 Sales Workshops Hotel DBH / VCH, Berlin, 06.07.04 InterCityHotel Stralsund, 07.07.04 The Westin Leipzig, 08.07.04

10. Hotqua Aktivitäten 2004 www.hotqua.de 10 Workshops in Montevideo Customer relations Professional sales Contentment degree: 98,5 und 97,3 % Photo: AHK- Uruguay / Hotqua participants in Montevideo, Julay 04

11. Hotqua Aktivitäten 2004 www.hotqua.de 11 Workshop Front Office Professional sales for the front office Contentment degree: 97,5% Photo: 18.08.04 InterCityHotel Stralsund

12. Hotqua Aktivitäten 2004 www.hotqua.de 12 Online Courses in Spanish language Management & motivation Contentment degree: 100% Melina Armijo (photo), Tegucigalpa/Honduras Ricardo Kaufmann, Montevideo/Uruguay

13. Hotqua Aktivitäten 2004 www.hotqua.de 13 Implementation & Certification Implementation of a high Quality Management System ISO 9001 Contentment degree of the panticipants: 80% Societät Wutzke & Förster, Oldenburg September - December 2004

14. Hotqua Aktivitäten 2004 www.hotqua.de 14 Workshop in Stralsund Complaint Management Contentment degree of the panticipants: 96,22% InterCityHotel Stralsund, September 2004

15. Hotqua Aktivitäten 2004 www.hotqua.de 15 Workshops in Berlin & Hannover Professional sales for the front office VCH-Hotel DBH Berlin, 12.10.04 Andor Hotel Plaza Hannover, 21.10.04 Contentment degree of the workshop participants: 99,5%

16. Hotqua Aktivitäten 2004 www.hotqua.de 16 Workshops Mercosur Professional sales / Buenos Aires Customer relations / Buenos Aires Management and motivation / Montevideo Photo: Workshop participants in Buenos Aires, October 2004

17. Hotqua Aktivitäten 2004 www.hotqua.de 17 Quality Management IdeQua Workshops: Quality Representative / Project Management (10.04) Quality Manager (11.04) Quality Auditor (12.04) Contentment degree of the panticipants: 95,6% Photo: Hotel Unter den Linden Berlin, 30.10.04