1. 9 Steps to Collaboration Building a Culture of Trust
From Complaint to Engagement
ATD-Greater Twin Cities Heartland Group
October 14, Patricia & Craig Neal
Marriot Airport Minneapolis, MN
Minneapolis, MN (612)
2016 Heartland

2. 9 Steps to Collaboration
What We Will Do Today
From Complaint to Engagement
Why does creating a culture of trust matter?
Introduction to C-IQ Conversational Intelligence methodologies: moving from I to WE
Introduction to the 9 Aspects of the Convening Wheel
Tools for CLQ Collaborative Leadership methodologies:
Principles of Conversation
9 Steps to Collaboration
Learning Lab
Applying what you’ve learned

3. 9 Steps to Collaboration
Learning Objectives
Create cultures of trust and safety
Transform your meetings and conversations
Design/ deliver collaboration- based engagements
Learn the principles, practices and challenges of convening collaborative meetings
C-IQ: Utilize Judith Glaser’s Conversational Intelligence methodologies of moving from I to WE.
CLQ: Utilize Heartland’s 9 Steps to Collaboration to design:
a future meeting or
a significant conversation

4. 9 Steps to Collaboration
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5. 9 Steps to Collaboration
Concepts that Increase CLQ and C-IQ
Trust Changes Reality
Creating Cultures of Trust and Safety
Create a safe space physical and mental to
Activate pre-frontal cortex and heart
Design/build for a conversational space
Design conversation rituals
Know what you stand for
Listening
Participation
Trust
Engagement
Engagement isn’t just about stimulation, it’s about creating the conditions for inclusion, safety, listening, contribution, ownership.

6. 9 Steps to Collaboration
Agreements for our time together
Listen
Suspend Certainty
Presence
Speak
Participate
Confidentiality
Listen and Slow Down the Conversation: being heard is a gift
Suspend Certainty: fresh ideas and creativity can emerge
Presence: turn off electronics
Speak: to hear all the voices
Participate: your voice is needed
Confidentiality: what is said here stays here
Presume Positive Intent
Surprises! can be fun and bring innovation

7. 9 Steps to Collaboration

8. 9 Steps to Collaboration

9. 9 Steps to Collaboration
Words and Actions Create Reality

10. 9 Steps to Collaboration
CLQ Tool: The Convening Wheel

11. 9 Steps to Collaboration
CLQ Tool: The Convening Wheel

12. 9 Steps to Collaboration
Apply Your Learnings
Share your learnings
Collaborate
Use the Principles of Conversation
Practice commitment to action
Design your next meeting for engagement
Use the Convening Checklist

13. 9 Steps to Collaboration
Listening – Participation - Trust - Engagement
Listening
Participation
Trust
Engagement
Collaboration
Contact Patricia Neal, President Heartland, Inc. Minneapolis, Minnesota