1. Moe & Nevin Insurance Adjusters
Moe & Nevin Insurance Adjusters
Introducing
CW Technology
Presented by: Amy Oman & Stephanie Nelson
Presented by Joey Francisco, vCIO

2. We have offices in Duluth, Twin Cities and St. Cloud.
We have offices in Duluth, Twin Cities and St. Cloud.
Founded in 1982, CW Technology has been delivering enterprise-quality IT management services to small and mid-sized businesses for more than 30 years. We believe that developing and maintaining a trust-based relationship with you will ensure an effortless operation of your technology systems.
You measure success in terms of results, we measure our success in meeting your needs.
We partner with a 3rd party survey company. Please take a moment to provide us your feedback on how we are doing.

3. Your CW Technical Support Team
Your CW Technical Support Team
PAUL
ANDREA
CHRIS
CHAD
ANDY
JASON
PHIL
ERIK
LEEVI
MATT
MITCH
AARON
KARLIE
ROBERT
LOREN
SHARON
CHRIS
BRYAN
JUSTIN

4. Your CW Business Support Team
Your CW Business Support Team
STEPHANIE
AMY
RACHEL
MCKENZIE
MANDY

5. How will CW assist you? 1. Remote Help Desk Support
How will CW assist you?
1. Remote Help Desk Support
Support any type of computer problem
Answer ‘How To’ questions
2. Remote Maintenance & Monitoring

6. How to Contact the Help Desk?
How to Contact the Help Desk?
Phone: or
Create a ticket
Browser:
Office hours: 7:00am – 5:30pm Mon-Fri

7. Communicate the Following:
Communicate the Following:
address and phone number
Description of the issue
Best times to reach you for follow up
Priority or severity of the issue

8. Response Time Expectations:
Response Time Expectations:
Mission Critical
ALWAYS CALL
Within 1 hour
Normal Priority
Within 4 hours
Minor Annoyance
Within 1 business day

9. How to use the CW Help Desk Icon?
How to use the CW Help Desk Icon?
Locate the Help Desk Icon In Your System Tray.
Windows
Mac

10. Right-clicking the Help Desk Icon
Right-clicking the Help Desk Icon
will display the CW Help Desk contact information.

11. Double-clicking the Help Desk Icon will launch a Create Ticket Form in your browser window.

12. Creating a Ticket Click Submit! Step 1: Prefilled for you! Step 2:
Creating a Ticket
Step 1:
Prefilled for you!
Step 2:
Brief Title
Description of problem or your ‘How To’ question.
Screen shot or document to attach?
Mission Critical? Check Here!
Step 3:
Contact info should auto populate. Not your information? Just fill in your correct contact info in the Problem Description field and the Help Desk can correct this.
Click Submit!

13. https:// cwconnect.cwtechgroup.com/support
How to View Your Ticket Status
You can check the status of your tickets at any time by clicking on the link within the CW response .
Password is mtgmedia1900
Check the status of your tickets by clicking
on the Help Desk icon and logging out or
going to this website in any browser:
cwconnect.cwtechgroup.com/support

14. CW Friendly Reminder
Remote Spyware scanning & removal
At the end of the day, please remember to restart your workstation.
This allows us to proactively maintain the health of your workstations.
Computer
cleanup scripts
Microsoft & security software updates
Inventory updates

15. If the username displayed is NOT your username,
CW Maintenance Login = NOCSUPPORT
If the username displayed is NOT your username,
click “Switch User” and select “Other User”.

16. CW Managed Antivirus We will be managing the AV on your workstation.
CW Managed Antivirus
We will be managing the AV on your workstation.
There is no additional action to be taken on your part.
You may see a icon in your system tray similar to this green w.
If you have any questions or concerns,
please call the Help Desk.

17. 3rd Party Survey Company
3rd Party Survey Company
Please remember to take a moment and give us your feedback.
We measure our success in meeting your needs!

18. Questions?

19. Thank You!
We look forward
to our partnership!