1. Ch-1 Management an introduction
“Anything minus management is zero”
Harold koontz, “Management is the art of getting things done through others and with formally organised groups.”
George R.Terry, “Management is a district process consisting of planning, organising, actualising, and controlling;utilising in each both science and art,and followed in order to accomplish pre-determined objectives.”

2. Nature or characteristics of management
It is a group effort
It is a goal oriented process
It has a distinct entity
It is an intangible force
It is a process
It is an inborn and acquired Quality
It is a universal activity
It is multidisciplinary
It is a social science
It is system
It is a dynamic system

3. It involves social responsibility
It is a profession
It is both science and art

4. Process or functions of management
According to fayol:-
Business activities
Technical activities
Commercial activities
Financial activities
Security activities
Accounting activities
Managerial activities

5. A. Planning:- “Thinking before hand”
Having perception of opportunity
Establishing objectives
Determining planning premises
Making a forecast
Searching for alternative courses
Evaluating alternatives
Selecting the best alternative
Formulating of supporting plans
Implementing plans
Reviewing plans

6. B. ORGANISING:- “harmonies adjustment of various parties”
Knowing the objectives of the enterprise
Determining various activities
Grouping and departmentalisation of activities
Determining of key activities
Assigning responsibilities
Delegating of authorities
Defining inter-relationship

7. C. Staffing:- “filling & keeping filled the post with people”
Determining the requirements of man-power
Recruitment
Selection
Placement
Retention
Training
Performance of appraisal
Promotion
Transfer
separation

8. D. Directing:- “Instructing,guiding,communicating and inspiring people in the organisation.”
E Controlling:-
“Bring actual results closer to the desired results.”
1.Setting performance standards
2.Measurement of actual performance
Comparison of actual performance with standards
3.Analysing deviations
4.Taking corrective action

9. Significance of management
Achieving pre-determined objectives
Ensuring maximum utilisation of resources of production
Overcoming competition
Ensuring integeration with changing environment
Ensuring smooth running of large scale business
Maintaining a sound organisational structure
Establishing good labour-owner relationship
Giving importance to research & investigation
Fulfilling the social responsibility
Aiming at increased profits

10. Managerial roles Interpersonal role Decisional role
1.Role of figurehead
2.Role of leader
3.Role of laison officer
Informational roles
1.Role of enterpreneur
2.Role disturbance handler
3.Role of resource allocator role of negotiator
1.Role of monitor
2.Role of dissemi
-nator
3.Role of spokes-
-man