1. COMMUNITY ACCOUNTABILITY PLANNING SUBMISSIONS (CAPS) & MULTI-SECTOR SERVICE ACCOUNTABILITY AGREEMENTS (MSAA) CAPS And Schedule Refresh Education Session
(October 2016)

2. Agenda Context Why a Schedule Refresh? MSAA Schedule Refresh Content
CAPS Submission & Timelines
Additional Resources
Completing the CAPS for 2017/18
Next Steps & Discussion

3. Context Why a 2017-2018 CAPS and MSAA Schedule Refresh?
The LHINs and community based Health Service Providers (HSPs) entered into an MSAA for a three year period effective April 1, 2014 to March 31, 2017.
The LHINs have agreed to extend the current agreement for an additional year to March 31,
The LHINs now need to review the MSAA Schedules and may need to update or confirm the budgeted financial data, service activities and performance expectations for Year 4 ( ) of the current Agreement.
In order to facilitate the refresh of MSAA Schedules:
B1 (Funding)
B2 (Clinical Activity Summary)
C (Reports)
D (Directive Guidelines and Policies)
E1 (Core Indicators)
E2a (Clinical Activity Detail)
E3 (Local Performance Obligations – Optional)
HSPs may be required to submit a planning document known as the Community Accountability Planning Submission (CAPS).
The information provided in the CAPS by the HSP will be used to populate the MSAA Schedules for and/or the Quarterly Reports in SRI.

4. CAPS Submission & Timelines – Main differences (cont’d) Main differences between and
Board approval is not required for CAPS at the time of submission.
The submission is due on Friday November 18,
The LHIN does not consider the submission on November 18, 2016 to be final as changes usually occur post submission up to January through the LHIN review process.
The Final CAPS is approved by the HSP Boards by January 31,

5. CAPS Submission & Timelines –Main Differences (cont’d) Main differences between and
Financial:
Additional line added to all Financial tabs.
Row 68 - Other administrative expense
This row is used to capture administrative expenses that do not fit in the other 4 administrative categories. However, this is not a M-SAA indicator. It is suggested to report expense under this line only if necessary.

6. CAPS Submission & Timelines –Main Differences (cont’d) Main differences between and
Activity:
Additional functional centers included in CAPS
– In-Home HPS – Self-Managed Home Care
– Wound Care Outcome Based
– In-Home HPS - Orthopedic Care Outcome
For reporting requirement, please refer to the updated OHRS guideline.

7. Additional Resources & Education for the 2017-2018 Refresh
The CAPS User Guide contains important information to assist HSPs in completing the CAPS process. HSPs should refer to the User Guide when completing the CAPS.

8. Completing the CAPS for 2017-2018

9. Improving the CAPS Incorporating feedback from previous CAPS processes
Stakeholder feedback identified the following high level themes:
Simplify forms.
Reduce errors through early testing.
Updated OHRS functional centres.
Additional reporting lines under Administrative Expenses as per MSAA indicators.

10. Completing the CAPS Community Accountability Planning Submission Tool
Go to
If you are already registered, you can follow the red arrow and click “SRI Submissions”. If not, you can follow the purple arrow and click “Register for a new account”

11. Checking Out your CAPS
Click “Submissions” in the top left, and then from that drop down menu click “Create New Submission”

12. Checking Out your CAPS (cont’d)
Select the applicable report then click the “create” button”

13. Checking Out your CAPS (cont’d)
The report now should be listed under “In Progress”. It may take a few minutes to appear, so please be patient. It should be noted that when traffic is at its highest (for instance, closest to the due dates), it will take longer to appear. If it is taking a very long time, you can select “refresh,” however, doing so will slow down the system.

14. Checking Out your CAPS (cont’d)
Select the report that you want to prepare by clicking the blue hyperlink.

15. Checking Out your CAPS (cont’d)
Click “Check Out and Download”
Now the file is stored in your local drive. The file is ready to be edited.

16. Main Page
When the CAPS file is first launched the following Menu Page will display. This page provides links to each form contained within the CAPS.
First, when opening the report, if the yellow bar appears, make sure you enable editing and content.

17. Main Page (cont’d)
Note: Please go to the Identification tab to select your respective LHIN.
Column B is added in CAPS to check for changes from the previous CAPS. As part of the audit process to understand changes, the icon in the example beside will help LHINs identify which sheets of the CAPS submission has any difference between the 16/17 budget column and the 17/18 column.

18. Refreshing the Information
All data from the 2016/2017 CAPS has been carried over to the new CAPS. The 2017/18 Budget column will show the 2016/17 Financial/Service data from the previous CAPS.
The 2017/18 column will be pre-populated based on the “2016/17 Updated Budget” column.
If there are no changes to make for HSPs from the updated budget, the file simply needs to be checked out and checked in (with no additional changes made).

19. Commenting in your CAPS
Comments: The Comments column should be used to explain differences between the budgets across the years. The comments provide clarification and will help the LHIN understand why reallocations have been made between functional centers and understand why budget changes are being made by the HSP.

20. Additional Reporting Lines under Administration
In 2015/16, four new explanatory indicators were added to your MSAA. These are the four main areas that make up “Administration & Support Services”. In , a new line is added to the Administration & Support Services that is not an explanatory indicator. Please enter your information into each of the following lines to populate “Administration & Support Services”:
Plant Operations;
Volunteer Services;
Information Systems Support;
General Administration and
Other Administrative Expense (Added in )

21. Indicate TPBE in the “Service Selection Screen”
To select the functional centres for your programs, please go to the “Service Selection Screen.” Just put an “x” next to the functional centres you provide (in the column marked off with a blue arrow). Then, next to that functional centre (in the column titled “TPBE”) with the black arrow, select what Transfer Payment Business Entity that functional centre belongs to.

22. Turn a reporting row visible in the activity summary tab
In the previous CAPS, the mandatory statistics were not in alignment with the most updated OHRS guidelines. Also, the column indicating whether a statistic was Mandatory was not visible; lines where prior information were entered, but not mandatory were not shown, causing prior incorrect information to be added to the totals. The example below shows Hours of Care in totals, but nothing under Functional Centers.

23. Turn a reporting row visible in the activity summary tab
In the CAPS, a reporting row is visible when it is mandatory under the updated OHRS guidelines or if a number exists/is entered in either the 2016/17 Budget or 2017/18 Budget. Column Mandatory is now shown, but is locked for editing and is for reference only. This should help “cue” providers as to the correct lines to report under and thereby standardize data across the province.

24. Checking In your CAPS
After entering all information and passed the edit checks, the CAPS file is ready to upload SRI again.
Checking In the CAPS into SRI is similar to Checking Out the CAPS from SRI. Select the file that you would like to upload. Click the “Check In” button. Find the report in your local drive, and it will be uploaded. Afterward, click on the button “Submit For Approval.”

25. Main Contacts
If you have any questions about the CAPS that you have “Checked Out” from SRI, please call or your LHIN contact.
Main Contacts at each of the LHINs is available within the User Guide.

26. Release of Documents from LHIN
Prior to October 10, 2016 it is recommended the LHIN release the following documents to their HSPs.
2017/18 CAPS Education Session – (this deck modified to Local needs).
Updated CAPS Guidelines
Updated CAPS User Guide.
Updated CAPS CSS Quarterly Report User Guide.
On October 10, 2016 the CAPS file will be posted on SRI, making it available to the HSPs.

27. Next Steps 2017-2018 CAPS available on SRI October 10, 2016.
HSPs given 6 weeks to submit CAPS (October 10 – November 18, 2016).
HSP board approved CAPS are due January 31, 2017.
LHINs given 10 weeks (including holidays) to review CAPS submissions, conduct consultations on Performance Indicators/Targets, and make final MSAA Schedule Amendments (November 21, 2016 – January 31, 2017)

28. LHIN Contact Information