1. Patient Satisfaction Survey
July 2016 Report

2. Accessing Your GP Service
Ease of getting through to the surgery on the phone

3. Accessing Your GP Service
Helpfulness of GP Receptionist

4. Accessing Your GP Service
How I normally book appointments

5. Accessing Your GP Service
Use of online services in the past 6 months

6. Making an Appointment
When did you want to be seen or speak to someone?

7. Making an Appointment
How long until you actually saw or spoke to a GP/Nurse

8. Making an Appointment
Reason for not being able to get an appointment

9. Making an Appointment
Overall experience of making an appointment

10. Waiting Times
How long did you have to wait at the surgery

11. Waiting Times
Impression of waiting time at surgery

12. Last GP Appointment
Confidence and trust in GP

13. Opening Hours
Satisfaction with opening hours

14. Opening Hours
Additional opening times that would make it easier to see or speak to someone

15. Overall Experience
Overall experience of The Medical Group